I had my appointment rescheduled twice, and then I was spoken down to before I even walked into the…read morefront door.

Fair Manager, But Corporate Pricing and Communication Were Disappointing…read more I brought my 2018 F-150 to this Firestone for a misfire and some basic maintenance. The technician and manager were polite, and the manager genuinely tried to help -- he removed the diagnostic fee and gave me another $50 off when I questioned the pricing. I don't blame him personally; he was working within the constraints of a corporate system. However, the overall experience made it clear that Firestone's corporate pricing and processes are simply not in line with what I consider reasonable. They charged $35 per spark plug for OEM plugs that typically cost around $10-15 each. The ignition coil was also significantly marked up compared to retail prices. Even after the manager applied discounts, the total was still over $600 for spark plugs, one coil, and an oil change. I also asked them to replace the coil boots while doing the spark plugs. They didn't do it and didn't let me know they weren't doing it. I only found out afterward. Not the end of the world, but it would have been nice to be notified, especially when the job requires taking everything apart anyway. The diagnostic process felt inconsistent as well -- at one point, I had to clarify the direction of the misfire diagnosis and ask them to test it under proper load conditions. While they did fix the misfire, the path to get there didn't inspire much confidence. Ultimately, while the manager was respectful and did what he could, the combination of inflated corporate pricing, incomplete communication, and the need for me to guide parts of the process makes it hard for me to recommend this location. I won't be returning, but I appreciate the manager's effort to help within the limits he had.

I woke up on Sunday morning to a very flat tire. I took my car to Big O and within ten minutes Mike…read morehad my tire repaired and back on the road. I truly appreciate the quick, professional, quality help from everyone at Big O and would recommend them to everyone.

Awesome service, Tristan helped me out and was polite and helpful, service was fast, tire repair…read morewas extremely affordable!

Very friendly service. Took care of our car pretty fast. Large, clean facility. Felt very…read moretrustworthy.

Finally an auto mechanic shop in Louisville I can trust and that is from real experiences in the…read morepast with other shops in the area. I have had my camper van in to Repair Masters twice now over a span of 9 months. One repair was pretty involved, new intake manifold gasket, new motor mounts and other maintenance and the second issue was electrical in nature but not as involved. I waited to post a review until I was sure the repairs were lasting because I have been misled and disappointed by mechanics many times in the past. I have been totally happy with both repairs and feel they were done right. The communication with Repair Masters has always been honest and timely. The price is in line with what others charge and I feel they gave me value for my money spent. The people who work there are helpful and do make you feel as though they appreciate your patronage. I will continue to bring my vehicles to Repair Masters in Louisville based on the quality of the repairs, the honest diagnosis of problems, fair prices and how pleasant the people are who work there. They have a candy jar on the counter, bonus !!

Had a great experience with this mechanic. I was working on my 2007 Tahoe trying to diagnose a…read moretransmission issue and got stuck when the pan wouldn't come off due to clearance problems. He came out, took his time, and really worked through it instead of rushing. You can tell he actually cares about doing things the right way. He got everything apart, helped swap out the solenoids, filter, and put everything back together clean. Even though we ended up confirming it's likely a deeper internal issue (3-4 clutch pack), I really appreciated his honesty and thoroughness instead of just throwing parts at it. His pricing was more than fair, especially considering how much time he spent on it. Hard to find someone that detailed and patient these days. Definitely recommend if you need a solid, knowledgeable mechanic who won't cut corners. I will be using him for ANY future needs.

FINALLY found a trustworthy mechanic! Phil is great! He's very affordable, professional & above…read moreall, HONEST. 3 qualities very hard to find. Not only did he change my brake pads cheaper than the other guys but he also offered to top off my fluids. I'll be using Phil from now on & referring him to everyone. Thanks bro! Keep up the great work.

Diagnosed issue and solved at a fair rate in a timely manner. Great communication judgement freeread more

Matt fixed my door locks on my 2017 4Runner. I got a quote from the dealership at 850.00 dollars…read more Matt was able to get parts way cheaper than the dealership's price and install for a flat rate of 250.00 dollars including the parts. This guy is a quality mechanic and super helpful. I will be a return customer in the future. Thanks again Grays Mechanic.

I recently had the clutch begin to make noises so I had it towed to Hands on Auto Tech for a…read morediagnosis.. There was a problem with the communication surrounding the tow transfer so I started my experience with Hands on Auto Tech with some trepidation. Tom handled the situation and we moved onto the real problem with my truck. The diagnosis was the clutch so I approved the repair and waited a few days for the parts to arrive and the repair to proceed. After the clutch was replaced another problem with the operation of the clutch was discovered so I agreed to the additional repair and another day for repair. After a week I was reunited with my truck. The repair was costly, lengthy and unexpected but coming out the other side of this experience I learned a couple of lessons. 1. If you have your vehicle towed to a shop follow the tow truck to the shop and verify the transfer. 2. Communication and follow up throughout the repair are key Tom was great to deal with and I feel that he was honest with me about the repairs needed and the cost of those repairs. Having recently moved to the area I feel my vehicle maintenance and repair needs can be checked off the list. I can recommend Hands on Auto Tech to anyone needing an honest repair facility and Tom as a good guy to deal with.

Brought my '93 K-2500 ext. cab pickup in the previous week to get a rear differential gasket…read morereplace and oil change and for a mount piece for the engine oil filter, both of which were leaking. Got it back after a few short days and will be getting some further work done as time goes on. This truck had belonged to my former landlord whereupon his daughter sold it to me as the old boy had gone to a retirement facility. In his later years maintenance and repairs had been let go but being sturdy and strong running, I bought it and am slowly bringing it up to snuff and it is good in the event I should need to do any long distance traveling with it. . Attended the new shop opening, located just off I-25 and Colorado route 66, where I met Mr. Maggio's family and some of the other customers who call Hands On Autotech their home for vehicle repair and servicing. I first went there based on the recommendation of the Martino troubleshooter show on 630 KHOW AM radio; 10 AM - 2PM, M-F. My opinion is that Tom's shop takes something of a scientific approach to vehicle repair and will go more in depth with an analyses than another shop I had been to for an issue with my '99 Tahoe. As an EV owner himself I gather that Tom is up on the current tech, perhaps more than some other places who would have men of my age (68) from the "dinosaur era" of automotive tech working at their shops.

Excellent service, knowledgeable and quick. I can always count on them to come throughread more

Extremely high estimates for service, when multiple other shops quotes came in 50% lower suddenly…read morethey could do it for less. Snacks of dishonesty. They also take forever, don't provide updates but inundate you with marketing texts. Hard pass.

I have been taking my Audi here for 3 years, Mike has been great to work with and has always taken…read moregood care of me. They are one of the only places that you can go to that operate with good morals and ethics. They have never tried to rip me off, ever. I recently took my car to Audi Flatirons, huge mistake; they tried to charge me $450 to change out a burnt tail light bulb. Less than a half hour worth of work for $450; the bulb costs $15... Mike did this job for $75, I will never take my car back to Audi Flatirons; Louisville Tire is amazing and I hope it never changes.

Unfortunately, we were the victim of the recent Diesel fuel mix up at Costco and required our gas…read moretank to be flushed. I immediately went to Louisville Tire for their guidance, not only did Bobby recommend USA Towing (also 5 star experience) but he advised on me on what to do and gave me a quick estimate on the repair which they ended up coming well under. Our Highlander is back up and running thanks to Louisville Tire. Bobby and the rest of the team are top notch. We won't go anywhere else for our tire replacement or auto repairs. I can't recommend Louisville Tire & Auto Care enough. I would give them 10 Stars if I could!