I am genuinely appalled by the lack of professionalism and customer service we experienced with Dino at Famous Barbershop and Salon in Greer, SC.
My boyfriend has made multiple attempts to book appointments with Dino, only to be met with excuses, cancellations, and an unbelievable lack of respect for his time.
For his second appointment, Dino canceled on him with no real explanation other than claiming he was "too busy." While we understand that schedules can get hectic, canceling a customer's appointment simply because you're too busy is incredibly frustrating, especially when that customer has taken time out of their own schedule to book with you.
Despite that experience, my boyfriend decided to give Dino ANOTHER chance and booked a third appointment. This time, my boyfriend had the courtesy and respect to communicate ahead of time that he would be just FIVE minutes late. Rather than showing even the slightest bit of understanding, Dino responded by saying he didn't want to work with him and, once again, that he was "too busy."
Are you kidding me?
So apparently it's perfectly acceptable for Dino to cancel appointments when it's convenient for him, but when a paying customer communicates that they're running five minutes behind, suddenly they're not worth his time?
The double standard is absolutely ridiculous.
What makes this situation even more disappointing is that my boyfriend continued trying to support this barber despite already being inconvenienced. Instead of appreciating a returning customer, Dino made it abundantly clear that his business was not wanted.
Being a good barber means absolutely nothing if you don't know how to treat people with basic respect and professionalism.
Customers have schedules, responsibilities, and commitments too. Their time is just as valuable as yours. If you're too busy to honor appointments or treat customers respectfully, perhaps you shouldn't be accepting those appointments in the first place.
I sincerely hope management takes customer service more seriously because this is NOT how you build a loyal clientele.
We will absolutely be taking our business elsewhere, and I would strongly encourage anyone considering booking with Dino to think twice. There are plenty of talented barbers who actually value their customers and understand the importance of professionalism.
Extremely disappointing. Completely unacceptable. And absolutely not worth the hassle. read more
