Was given wrong info by lady at front desk. Was penalized 390.00 by IRS. I will not be back…read more When I asked about this, the attitude I got was dismissive. I didn't even get an apology. This company needs to be shut down.

Problem description: E-file double charged me. I requested a…read morerefund of the second charge by creating a support ticket AND emailed two screenshots of the double charges. Their response was that the second charge would go away by itself. It didnt. So I sent an email and their response: start a support ticket. THEN another email that they only see one charge. I sent the screenshots again. Please refund the $20 and please don't double charge your customers and please have better customer support. Thank you.Desired Resolution: RefundDesired Outcome  Please refund the second charge of $19.99. Thank you.