This place has really gone down hill. I'll go out of my way to pick somewhere else now. Employees constantly close the west door early, causing the customers to walk all the way around. They do this simply because they want to go home early. They inconvenience customers for their own personal gain. Also, there's more broken eggs than any other store I've been to. Anywhere. Lastly, every time they do a reset (which other stores don't do) I have to learn the store all over again. It's not the worst, but it definitely could be better. read more

Not only our price is higher than other places, but they no longer help with bagging so you're on your own so pay more for less is apparently the Dillon's way. And some of the cashiers just stand there and watch you bag your own groceries without lifting a finger to help great training great management skills read more

Shout-out to Dustin and Vivian for getting hubby and me started on the new Bag and Go shopping experience! When we walked in, there was a stand with a bunch of scanners that looked like phones at first glance, so immediately I wasn't interested. Dustin asked me if I would like to hear about the new way to shop. I said NO. He said if I would take a minute, he would explain and I could check out faster AND get A FREE bag. Well, the magic word FREE caught me. OK, Dustin, tell me all about it. By the time hubby walked over from the counter with his Powerball ticket, I had a scanner, a coupon and I was set! We had a blast, shopping, scanning, trying to make our $35 so we could get $5 off. We looked around for the free Friday, red tag items, special Friday -Saturday offers and good sales on general. We saw the Bag and Go set up, so I wheeled the cart over to Vivian, who told us we were $5 short of our goal on the coupon. Hubby went to get a few more items. Finally! So, between Dustin introducing us and Vivian helping us successfully check out, we are new reformers to this Bag and Go way of shopping. Thanks! read more

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This Dillons is great. I am hunkered down during the pandemic with my family, and this is their local store. I have visited the store and the pharmacy, and think it is tops. Dillons was bought out by Kroger a few years ago so my Kroger fuel points also work here. This store is HUGE. They sell clothing! Their produce section is fresh and well kept, the meat and seafood area has no smell and their prices are competitive. I have really been impressed with their customer service. Tensions are high these days and everyone here is so friendly, including the people in the pharmacy. read more

Just reading reviews .. I seen the post below and thought a response was needed!! I absolutely love this store.. and the management team as well!! I worked with Alex at a different location and he was an amazing manager!! He just had no tolerance for bull! And reading this post it says that u got in trouble for family emergency, deaths in the family and being ill.. well maybe if it seems to happen all the time say ever other day or so... as a bagger you are required to help customers out with groceries, retrieve carts and do light cleaning duties.. when your hired on it is in the job description you are given when hired. "Regardless of weather" it's the job you agree to do when getting hired. Again this store is amazing .. every thing u need you will find here.. very clean and very well managed! Great associates and customer service! And also a great selection in gluten free and health foods! read more

Friday June 11th, 2021 Today I was worried because I was running low on one of my two prescriptions that I have to take, and unfortunately my doctors office would not open back up until Monday for me to request a refill on my heart medicine. But luckily my local Dillon's pharmacy had me covered, and had both of my prescriptions filled for me. They saved my rear end and probably didn't even know they did, they were just doing the great job they always do. With my crazy sleep condition maybe I have signed up for auto-fill and didn't remember?? So I started thinking...they have done this great job, for at least the 10 plus years I have been living in Andover and going to the Andover Dillon's. So I called the pharmacy and they patched me through to Tony the store manager and I talked to him directly. He was a nice guy and was thankful for the good feedback. I told him that I am thankful for the excellent job the Andover Dillon's pharmacy does. But I also told Tony, its not just the great pharmacy its the entire store. The meat and seafood departments, the produce department, the dairy department, and for a hungry guy like me who loves to eat the great deli and bakery departments. The people in grocery also do a good job, not only keeping things stocked but setting up good displays on various products. The Andover Dillon's is a fantastic store, from pharmacy all through every department, and the staff are great too. Keep up the good work guys, on a excellent store. read more

Pharmacy is unfit to use. Dropped off RX three times and lost. Then get notice of a 'Refill Waiting' 3 months later. This is life/death drugs. Complaints did nothing. USE THE WALGREENS IN ANDOVER. THEY ARE FINE. NOTHING, even sandwiches, tastes right from the Deli. Staff are loudly nuts and surly all the time...I heard the sandwiches even have meat tenderizer used on them to 'preserve' the meat.' None of the other Deli offerings is even edible. WOULD NEVER get a cake from people acting like this. I only pick up an 'off the rack' cake and oh well on personalizing it with the Deli staff loudly bothering customers most of time. No donuts at 7:00 AM so this really isn't a professionals store either. Nice cashiers up front. But usually choose to check myself out as mostly shop late evening now to avoid the mentally unstable employees. Dillons like to handle to employee the community's new mentally ill persons with disabled judgment calls. Have used this store three years now and still rude so oh well...Walmart at Greenwich/Kellogg has rotten food so this is it. Webb/Harry Dillons is so crazy to females shopping alone and no security present, just not safe to use any longer. read more

This is my go-to store! If they don't have it, I probably don't need it. They're remodeling August 2015 to add an apparel section. The donuts & cakes are always delicious from here. The staff is friendly, and it's got a very nice "neighborhood" feel to it. It's very BIG which can be a drawback for some, but I'd prefer to have elbow room and wide aisles. I already loved Dillons before moving back home to Wichita, but now I love my Andover Dillons Marketplace even MORE! They also listen to your suggestions - if they don't have something you wish they carried, just ASK or give feedback online via the link on your receipt. I've suggested they start making Kroger brand Cinnamon Life; that they change what shows up on the check register so that when you fill up @ the Dillons Fuel pumps, it shows "Dillons Fuel"; and more and all those things have come true. The Dillons app is AWESOME - great way to save money and avoid clipping coupons. I've found Dillons (especially this one) to be a very reasonably priced way to get your groceries and stretch your dollar further than even Walmart sometimes. Great location, it helps that it's just 2 miles from my house! :) read more

I used to live on the east side, and actually lived much closer to the Marketplace at Central and Rock than this one. Still, I went out to this one more frequently... Since my schedule is a little different from most peoples' I do most of my shopping late at night, and have found that the Andover location is the one that's least likely to have everything too scattered all over the store when the shelves are being restocked and floors are being cleaned. Another reason I'd give them the edge is that they seem to have a better selection of day-old baked goods, and they're not put away after regular hours. Most times, their quality is still on the positive side so it's not really hit or miss. So yes, for me it's worth a few extra minutes when I'm on the east side. While there are other 24-hour Dillons, this one has them beat. read more

New to town and I've tried this Dillons about a half dozen times. The workers couldn't be nicer but I think I'm headed elsewhere due to stocking issues. Whether it's produce, dairy or basic shelf items, the pickings often seem to be slim. read more

New location. Big store with lot of selection of produce and groceries.

I used to work at Dillon's until the manager Alex started being rude to me. If you are sick they expect a doctors note after a day, if you don't then they write you up for it. They cut your hours. I told them I don't have school, college or anything to effect my work. I asked for more hours and they agreed but never did. They expect you to go in -20 degree weather to get carts. They don't care if you are cold. They don't care if you get soaked in the rain or if its hot. Dan doesn't know how to run a business and treats his employees unfair . I would not recommend working here at all. There paying isn't very fair. They ask you to show an obituary if a family member dies, and if you don't they write you up for it to. Even a family emergency is an unexcused absence. They don't care for their employees at all. Alex isn't a great manager and neither is Dan or Emily. I would recommend not to shop there either or they will be rude. The managers are fake. read more

It seems like every time I go to this store, the baggers leave some of my things out of my cart, and I don't notice it until I get home. I don't live in town, and I have 4 small children. It is very irritating and a huge inconvenience for me to have to drive back up to the store because these employees seem to have other things on their minds besides their jobs. This has happened multiple times to me, and only at this location. I've had enough, and will be shopping at another store from now on. So frustrating... read more

I only shop here for convenience, but as soon as Whole Foods opens, they won't be seeing me any more. This store drives me nuts! The organic section of the produce department is very small. You have to be very careful to watch the expiration dates on everything in the dairy department. And it can be next to impossible to get someone to help in the meat department. There are several cashiers and baggers that I specifically avoid. The clientele is mostly dressed in pajamas and overalls, Ugh! read more