I just picked up my four cats and two dogs after six days. My cats were NEGLECTED!!!!!! They are…read moretraumatized!!!!!!Their cat cages were all filthy!!!!! Litter, feces and urine everywhere! Not cleaned in days!!!!! They were all covered in it, especially two of them!!!! Only half of their food was gone. I was told they weren't eating! So I guess they stopped feeding them!!!!!!! The dog bed, blanket and feeding mat all reaked of urine!!!!! I can't express how horrible I feel leaving my fur babies with people who could care less about the animals that are left in their care!!!!!! If I could sue them I would!!!! DO NOT LEAVE YOUR FUR BABIES IN THIS HORRIBLE PLACE!!!!

We have found a solution and gladly share it. Trustedhousesitters.com…read moreWe have had 7 people come and sit for us. Only 1 not great experience but she was young. Still she treated the dogs good. They come to your home. You do not pay them. They see the world. Sitters have background checks, reviews, identity verifications. We have been very pleased and met some great people. Our first sitters were from France! Check it out.

I took my dogs there for one day for daycare. the communication on the phone and in person could be…read moreimproved. Felt as if I was talking to high school kids. I had to ask all the questions. How did they do? What did they do? I would not recommend. i really don't know what they did for 6 hours. They were very thirsty when they got home. Safe to say overall they will not return.

Best place in the world I wouldn't take my dogs anywhere else. She has excellent doggie daycare…read morewith attentive staff and you can really tell she loves the dogs all of them.

Taco our dog loved to stay with Russ. Taco came back tired and being a good boy…read more Russ is so nice and caring easy to communicate with him.

You would be hard pressed to find a nicer person, or one who seems to genuinely care more for the…read moredogs in his care, than Russ. I recently took my lab to the Hairball Hotel for boarding, and he was beside himself with excitement to see Russ again....after almost a year! That told me all I needed to know in order to go enjoy my vacation without worrying about my pup.

Piper agreed to take my dog as a last minute request which I…read moreappreciated. Dogs aren't kept in a kennel, are offered treats, and play outside.

We dropped off our two dogs while on vacation as we were not able too to bring them to the state…read moreparks. Piper (the owner) was accommodating to our last-minute request and made filling out the required paperwork a breeze. I never use third-party services to board my dogs so I was very apprehensive, however my concerns were ill-founded. Both of my dogs were in great spirits when we picked them up and more importantly when we dropped them off the next day - bound out of the car and into the facility. I guess you can't give a higher recommendation than that :)

I should have checked into this facility further. I boarded my three Yorkies for 6 days. This was…read moretheir first ever boarding experience. Some of the things that were wrong about this visit. 1. I sent along 5 t shirts, one to be given to them each day. Two shirts were given to them, the other three left folded in the bag. How hard is it to put a t shirt into a kennel each day? Especially when it comforts them? 2. I asked that they pay attention to my oldest girl as she doesn't eat when stressed. I gave them canned food to entice her. They only used 1 can and she came home visibly skinnier. 3. When I picked her up. she was also visibly stressed - wet face and hoarse from barking. Could they not call and ask how they could help her? I could have had some anti anxiety medication brought for her. 4. I called several times while away (gave up after I couldn't get through more than once), NO ANSWER AND NO RETURN MESSAGE. the one time they answered when I asked how they were, the worker didn't know what dogs I was talking about. She quickly tried to recover but it was obvious she had no clue. I am so disappointed in the care they DID NOT receive.

Sammy's hair was out-of-control, so I made an appointment with the groomer section of this facility…read moreand they did a fabulous job. He even came out with a "fall" colorful bandanna wrapped around his neck. The staff is friendly and listened to my request. Side note: I had to wait almost a week for this appointment so call ahead because they're busy. Also the front door is locked; you have to press the doorbell button to get inside.

I am heartbroken and furious. My 13-month-old golden retriever, Maple, was attacked during her…read morefirst overnight stay at Pocatello Pet Lodge on July 18-19, 2025. She came home with at least 13 puncture wounds across her back, ribs, and neck. No staff member informed me of the injuries, and no one even noticed they had occurred. Before this, Maple loved daycare here. But in April 2025, the facility was bought by Best Friends Pet Care, and the quality of care has drastically declined. When I dropped Maple off for her overnight stay, the staff was rude, disorganized, and admitted they didn't even have a kennel ("house") ready for her. Despite purchasing their highest-tier package and bringing her crate, they kept her in a temporary chain-link kennel the entire time. Additionally, I did not receive the 'bedtime photo' I paid for until after her stay was over. The photo, attached, shows she did not sleep in her crate, as they promised and claimed. When I discovered her wounds at home, I immediately called. The manager and staff were unaware Maple had been attacked. Based on her numerous injuries and her timid personality, this was not a single bite--it was a prolonged, unsupervised attack, possibly by multiple dogs. Staff later admitted they are severely understaffed and required by corporate policy to book at 110% capacity. Although they refunded her stay and offered to cover the vet bill, they claimed they could not identify which dog(s) harmed her. This means the aggressive dog(s) has not been banned or separated and may still be attending daycare and boarding. I will never take my dog back, and I strongly recommend you do not either. Maple survived only because of her size--if this had happened to a smaller dog, I believe it would have been fatal.

This place is amazing! I've started taking my dogs in to self groom them and everyone is super…read morehelpful and nice. They have the best prices plus products to wash and groom your dogs. Plus a punch card! I highly recommend these guys to everyone that see my dogs

Been great! Started taking a foster Husky here last year and she loves it. And they loved her…read more After she was adopted I started bringing my Mal/Shepherd mix and it's been great. Everyone is always friendly and my dog gets excited when we arrive. Great place for your dog to socialize with other dogs. Both dogs I have taken to the pet lodge come home exhausted. Which to me, means they had a great time!

Our dog has spent several weeks at the Pet Lodge when we travel out-of-state to visit family. He…read moreis placed in the group for larger dogs and enjoys playing with others both inside and outdoors. We believe he is well cared for and socialized during his visits. If you need overnight or daycare for your dog, we would recommend considering the Pet Lodge based on our positive experiences.

I have taken my dogs there for years. I love the staff because they treat all the dogs so well…read more The stalls are old but kept clean. There is no strong dog poo smell. The groomers cut the way you ask and do an excellent job.

I can always trust my dogs and cat are in good care here when I have to leave them behind. The dogs…read morelook amazing after getting groomed, and they know it! They're always so soft and smell great, love it here.

With a new dog that we don't dare leave alone in the house yet, we were happy to find doggie…read moredaycare and even overnight boarding! We've used them twice, and Sophie seemed happy and content there. Thank you! We'll definitely be back!

Very kind staff minus Dr. Bollar. Very bad bedside manner, and rude. He never takes the time to…read morecorrectly examine a dog and makes assumptions instead of actually getting to know the dog. Horrible experience. Will not be going back.

The staff are very friendly and helpful. My dog is normally a Diva and they said she did great…read more They groomed her exactly as I asked and even gave me advice on a sore they found. They were wonderful and I would highly recommend this groomer.

They beat dogs and cats. They used a shampoo I specifically said my pet was allergic to. N I had to…read moretake him to the vet. They are careless and just when I thought it couldn't get worse. The lady puts extra charges for stuff I clearly didn't verify. When I asked about it. She said it's standard. But when I came in I said I only wanted a cut n wash. N she said that was fine n that's all she would do. She's a liar. I'm beyond hurt