We caught a cab here from the airport because we weren't really sure about public transportation…read moreand it seemed a lot more complicated. Our cab driver knew exactly where to go when we showed him the address and port, so I would suggest just taking a taxi if you are able. We arrived a bit earlier than planned, and we were glad, as there wasn't a large crowd or line at the front entrance. Had we not gotten information from our cruise line, MSC, it may have been a bit confusing. There was one attendant who couldn't really answer any of our questions and only pointed us to bag drop-off. Some of the other passengers spoke English and were able to help us out. Once we checked in our luggage, we headed inside. It's a very large and open area, cold and without much of an atmosphere or view, other than staring straight at the side of the cruise ship. There are washrooms and a small café with minimal snacks for purchase. We weren't really sure what to do from here, so we asked one of the attendants at the counter, who told us they would call our number when it was our turn to board. Other than that, it's really just a waiting game. I would suggest bringing your own water, snacks, a sweater, and something to keep yourself occupied, as well as sitting close to where you get in line. The seats can get pretty uncomfortable after awhile, and you have to pay attention to when they call for boarding, since they weren't using any kind of PA system while we were there.

Not sure what the other reviews say since they're in German, but we had a very pleasant embarkation…read moreand disembarkation at this cruise center. The location is rather difficult to get to via public transportation, but your cruise line probably provides transportation from the airport or the Hamburg Central Train Station for a fee (we paid €10 per cabin to get to the MSC ship but the return trip at end of the cruise was free.)

Formerly the Park Hyatt and rebranded as the Conrad. Top notch. Beautiful modern and clean decor…read more Our two floor suite is impeccable and massive. The pool, spa, sauna, and steam are wonderful. Definitely a great stay in the heart of Hamburg.

Probably one of the finest Hilton properties I've ever stayed at! Easy walk from the central train…read morestation, boutique mall attached, excellent breakfast, and supremely helpful staff.

Been there now and then with our Princess for one day project and the crew. The hotel is OK - it…read morejust worked for us. However, there is always a problem - and the tragic part is that no one wants to take responsibility. Last time I have been, I tried to check out the group of 23 - as I said I was traveling on a major photo assignment​ - and even getting the invoice was a problem. Most recently I helped my buddy Greg Gorman, a superstar in the photographic world. His room was so cold he wanted to leave a day early and asked if we could check out early with no charge for the coming night. "Not a problem at all" the friendly lady at the check out confirmed - after all, it was just before nine am. Of course,​ the hotel charged us - and accuses Greg and his and my assistant to lie. Sorry, that's too much. We will not go again.

Stayed here for a week for a conference. Nice hotel, great breakfast, and exceptional service from…read morethe front staff.

Decent airport to fly into though it was pretty busy. The…read moresystem they have for grabbing luggage could be improved. That area and information was a little hectic. The carasoul area wasn't too big either. Besides that, a decent airport. I flew here from a connection from Frankfurt so there weren't any issues with that. I probably landed in the domestic flight area but I'm not positive. It was my first time using this airport.

We had arrived in Hamburg by train but we're headed to Amsterdam by air and that means we're at HAM…read morefor our flight. Dropped off by taxi, it took a bit of time to find the right counters as we were so early that the Amsterdam flight wasn't even up on the boards. This is the usual setup for most non-US airports. Counters can sometimes rotate and so they post your departing destination (in order by departure, which I find confusing) and the counter where you need to check in. Once past that hurdle, the rest of the process was easy. Security was not difficult, especially as our Delta elite status got us into the fast pass queue. European standard security - remove all segregated liquids, laptops and other electronics out, shoes on, belt on and only a magnetometer. Through security is a large duty free shop with no "anti scent bypass" option so I zipped past it as quickly as I could. Lots of other shopping, many restaurants and at least three different airline lounges. Gate numbers are clearly posted, toilets were plentiful and clean enough. It was a mostly pleasant experience and I will be looking forward to another trip to Hamburg one day. [Review 12066 overall, 1849 of 2019.]

pretty unfriendly place without any facilities. useful if you're going to the Tulip hotel or one of…read morethe many offices nearby.

I learned a lot about Hamburg. This was an excellent guide to the city, and Savvy was articulate…read moreand well-informed. However, no fewer than 4 times did he remind us that he was giving us the best tour experience ever, and if we agreed, he expected us to leave him a generous tip that would help him pay his rent. 4 times! I would prefer to pay the fair cost of a product upfront rather than being exposed to continual hard sell. Sometimes "free" is not without cost.

'ROBIN' was obviously not the guide that took me and my friend Stefan on a tour through Hamburg…read more Our guide's name was UTE, and she was wonderful. Funny, knowledgable, entertaining and charming. Two hours went by like nothing. And in the end we were equipped with plenty suggestions, wonderful tipps and special priced Harbour-Boat tickets. Most people honored the tour by putting 5 or 10 Euros into the pouch that made it's round. A prebooked tour of this quality would easily cost 20,00 to 25,00 € per person. UTE dieserves 5 stars AND a decent pay...