Fast, friendly, reliable service. The staff was very accommodating by getting me in right away…read more They explained what needed to be done and how long it should take. The owner drove me to my parents house nearby so I wouldn't have to wait at the shop and offered to pick me up once the repairs were complete. Very down to earth, friendly group. I would definitely recommend this business.

I purchased a 2021 Chevy Bolt in June, 2024 from Victory Chevrolet. I made arrangements to rent a…read morecar and pick it up. Although I had prepaid for the vehicle, when I got to the dealership it took a few hours while they processed the paperwork. I was not offered the vehicle to look at during that time. The salesperson, Tracy, told me that the vehicle was in their shop being fully charged. When we finally finished the paperwork and I was ready to leave, they brought the vehicle out. When I sat in the car I noticed that the range was low, at 80% of capacity. It turned out that that particular Bolt had a battery software patch which limited its range (for several thousand more miles). I was not told this and it was not in the sales literature. It was a problem for many reasons, but at the time I was about 350 miles from home and had planned my return on there being a full charge. Tracy said that the MyChevy App would show charging stations along the way but it was incredibly poor and did not help. Although I made it back, the last 40 miles was at 30 mph so that I would not be stranded on the road. After making it home my daughter pointed out the many small dents in the car. It had obviously been in a hail storm at some point and while they were not deep dents, they were very visible under lower lighting. It is inconceivable that Victory did not know about this but nothing was said. According to the Carfax records the car had been at their dealership for many months. It may be another reason that the car was brought out to me at the last minute. A manager, Josh Bryan, responded to a couple of my emails but essentially said that everything was my fault and that there was nothing he could do. I am stuck with a car that has 80% of its stated range and which will be seriously devalued because of that and the many small dents when I want to sell it. Victory Chevrolet was not forthcoming about the condition of the car and in my opinion withheld it from inspection while I was waiting for over two hours there. I would certainly not recommend their dealership.

Customer service. The service representatives who check your vehicle in, make fun of older cars,…read morecurse loud enough customers waiting for their car to get repaired can hear clearly. Do not want to work on anything non chevy. Took my fusion to get wheel sensors reset. They refused and said they don't have the equipment to reprogram. Reported all this to an alleged supervisor. Never heard from them again

Ralph W My vehicle needed a major operation. Once the engine…read morewas opened up, i had the opportunity to go in and look at what was needed and the tech, explained to me what each each problem was (yes there was more than one) and what caused it to become a problem. He also explained to me what the options were to gettin it back on the road. Once I made my decision, without any pressure or any upsales, They ordered parts and got right to work on it. Taking the time to call me and explaining to me what stage they were in on the repairs. Was a very fair price, for an outstanding repair job. They are honest when given you an estimate and go into great detail so you are not hit with any surprises later. The tech I dealt with especially made to me fell at ease with his knowledge, when he was explaining the process to me. I for will always be using Kruse's for all my mechanical needs.

Friendly, knowledgeable service! Clean and comfortable waiting area. I was only passing through…read moretown, but if I lived more close I'd be sure to bring my car to Kruse's.