I went to Mamas and papas to enquire regarding a new lining for a vaggio car seat which was given…read moreto me by my brother. My brother had only used the car seat once or twice about 4 years ago. The manageress of the store came out to speak to my husband and I. She first asked whether this was our first child then proceded to insist that the car seat would be dangerous to the child and she tried to convince us to buy a new car seat using emotional and scare tactics. I have been to Mamas and Papas in Manchester and London and felt that the Nottingham branch were not as friendly or helpful. This maybe that the store is newly open. The ranges were not as extensive as other stores. However the store was not crowded and opens until late and the quality of the products is very good

I believe the staff at Mamas and Papas Giltbrook Nottingham, require customer service training. I…read morerecently went to the store for the first time to purchase gifts. I was put off by the staff and will not be giving them my custom again. I found them to be unfriendly & unhelpful, which surprised me. The store was also pretty much empty and I disliked being 'stalked' by a member of staff, who clearly thought I was going to run out of the store with items. It was a special visit for me as I was buying my first present for my first grandchild to be, and it was spoilt!