Stupid and pathetic staff , start screaming 10 mins before and push customers out . Go to a LL Bean…read moreoutlet and see the difference in customer service

When we come to the crossings outlet, this is always the first store we head to. We get our coats…read morehere as they are not too bulky but relatively warm. During COVID 19, the staff all wore masks and they wipe the credit card machine and counter with a spray and rag after each customer., which I haven't seen at other places. There was a staff at the entrance taking count of the number of customers. You have to wait outside if there are more than the allowable amount of people.

This place is a hit or miss...even after ten years of going to this store, supporting with my…read morehard-earned money! I've contemplated writing this several times and held back. But I gotta tell you Trish [the owner] is a hit-and-miss," PAINFULLY!! I live by "support local business." I love to patronize local, so much that I'll put off shopping cheaper at Amazon to give my monies to my community! Sometimes, Trish will pay attention when I've gone in, but most times NOT. Yesterday, was AWFUL!! Been longing to head back and stack up on my running shoes, after nine months away from home. No acknowledgment at the entrance, "Hi, we'll be right with you!" I wasn't surprised.. still planned up the purchase! True, she was attending to another customer. But as someone who's worked in customer svc, a "Hi" means, I've seen you, and appreciate you! Then, when I saw a window of opp to ask her, I said, hey, I plan to get some shoes...but first, I need to take pics of my bf and his friend abroad so they can get a sense of what to order from. We've done this before --with the guy who helps [read works for] her out on some days. We've FaceTimed, so my BF can make an informed selection of his 4/5 pairs of shoes and pay for them online ---in real-time. Plus, I have before bought 3 pairs at once. Sadly, the guy wasn't in because he cares!! He is why I risk returning [against some of my area girlfriends' advice who've also had similarly bad experiences]. N'way, Trish talked to me briefly abs moved back to this one last she was helping. Like any other store, I imagined she'd come back to me in between when the other customer is trying on shoes. NOPE! I saw her giving the other customer a session with her foot tech and got intrigued to try it out. When I asked she told me, "Well, you've tried on and used rubbing shoes before, so you know what works." I said, I'd love to see what comes up with the tech, perhaps it can teach me a thing about my foot shape or step." She, "Is not gonna tell you about your shoes..." "But every brand is different," I said... She kept on unbothered by me... It's the whole time of being ignored, walking around feeling invisible, when I came in so excited to spend .. not today...as I always do...but once we've all decided on our over 10+ pairs of running shoes in total + running accessories. Except now, I'm going to make a whole trip to The City, pay extra for transport, than spend my money where the owner could care less to offer a pleasant store visitation or shopping experience. Believe me, I'm not the only one yesterday who looked at shoes and didn't take any. But had plans of taking FIVE for me because I now live where it's hard getting good running shoes. Adios

I drove an hour and half to this store! I found the best shoe for my feet! I've never had a shoe…read morethat keeps me from pronating as well as this one does. Service was great and very helpful! The man who works there is very knowledgeable and extremely kind! Never would have been able to pick this shoe on my own. I recommend this store to runners and non runners!!!

I feel like this may be new to the mall. Or Ive never noticed it before anyway. I like their…read morewater-resistant hiking wear and always check it out to see if there is anything on sale. So I was thrilled to see this and pop in. They didn't have what I come here for this time, but there is always next time. 3 stars for this chain.

Like you'd expect at an outlet, the prices are good and the selection is abundant. The staff seemed…read morenice, the store was clean, and the atmosphere seemed pleasant.

The young lady that helped my wife and I was very attentive, pleasant, and knowledgeable. The other…read morestaff members seemed to be also very attentive to customers. If I needed a person to represent my company, I would try to recruit this young lady

Came in about 15 minutes before closing. The staff did not say anything about the closing time and…read moreeven answered the couple questions I had on pricing and if they had additional sizes in the stock room of a specific style. I only noticed they were closing about 3 minutes after leaving when I was pulling out of my parking spot and noticed an employee locking the door from the inside. So that was nice of them. Ended up getting a pair of 311s for 35$. Pretty basic sneakers but can't argue with the price. While at the store I looked up some of the styles and noticed they were pretty close to retail price. Just something to keep an eye out for if you are bargain hunting.

I wish I knew the name of the lady who helped me Friday Morning 05/22/2026. She was wonderful,…read morefriendly and very helpful. I needed sneakers but the brand & style I liked, did not have the size I needed. She made sure to take advantage of their free shipping option. I just received them yesterday, 05/29/2026, and they are perfect. She also let me know of a sale going on that let me take advantage of a pair of stiletto boots they had in stock. (Wow, they fitted perfect!) I was very happy with my purchases and the service I received from this wonderful lady.

The store carries a lot of fashions, designs, of shoes and sneakers.. store is way to cramped to…read morefind what your looking for if there are multiple people in at the same time. Not the best selection of sneakers, and prices aren't the best. They don't fail at customer service, we were greeted while we walked in and out.

The worker who was on duty was on his phone having a personal conversation while I was looking for…read morea particular sneaker. He seemed very agitated that we was in the store. I just walked out before I would've cursed him out. I see the reason why that particular store is always empty. Never again!!!!

Friendly staff in spite of the post-apocalyptic feel of the mall. I placed an order online and…read morepicked it up at the store during the holidays. Smooth sailing!

It's National Outlet Day Weekend, June8-9 at Pocono Premium Outlets. Huge sales at participating…read moreretailers and one of this is Under Armour. Wide variety of selections to choose from with a reasonable prices. Most retailers are participating in this event of the year.

I found this chain in the NF outlet malls. I don't ship there for myself but do pop in to see if…read morethere is anything for some of the men in my life. Especially the shirts, which seem to be a fav to shoot hoops in. I like this mall because of the layout and this store benefits from that too. 3 stars for this chain.