(Waited two and a half hours to be helped) Would rate zero stars if I could.
What can I say? This may be the worst run Dick's in America. After standing in the back waiting on assistance at the gun section for about 15 minutes, a nice new smiling face appeared, asking if I had been helped. I kindly said "No." and they apologized profusely, saying that they would get someone to help me right away. Fast forward to two hours later....yes....I said two "HOURS" later I was eventually helped by a manager, who did the best that she could. After having waited this long I was a bit irritated, and tired. Finally after a total of two and a half hours I was out of the store with my purchase. Now the week after, I am bombarded with calls from an unfamiliar number with no messages left, which I eventually answer. It was the manager, who helped me, she informed me that I had missed a part in a form that I had to fill out. "My bad." I told her that it was no problem and I'd be up at the store by the end of the week to fix the error. Now it is Wednesday and a New unfamiliar number calls me multiple times (Once again, No messages). I didn't answer till after I got off of work. This new person informs me that If I do not get up to the store to fix the error, that "Federal Authorities would be notified" I explained my situation, a bit confused. I had told them I'd take care of it by the weeks end. Now almost in a threatening manner, he informs me that. "If I don't get up there by tomorrow evening at closing time, Federal authorities will be notified, and could "come knocking at my door" I understand federal rules, regulations, and laws but I was completely mistreated and I will never shop here again. I drove straight up to the store, and fixed "my" Error... As a local of Oxford for going about nine years now, I am deeply disappointed with the level of service I received (Or rather the lack thereof). This is not the kind of service I've come to expect in Oxford, and as complacently as I had welcomed Dick's to Oxford, I'd just as well see it leave. read more