I have had an amazing experience with Dr Diane Nguyen. She has been very kind and understanding and empathetic. I enjoy the conversations when I visit and the medication she gave is really helping my depression and anxiety. I really liking her. read more

This woman should not be licensed. Under her "care", my brother committed suicide on November 12, 2011. Today, I called her office to notify her of his death and to ask her about Texas policy regarding the release of his prescription history, as my family needs this information to decide on whether or not to move forward in exploring joining the class-action against Pfizer for their drug Chantix, which she prescribed to my brother. Not only was there no humanity in her tone or in the content of her dialog, but she didn't have the basic decency of professional etiquette and manners to extend even the most perfunctory: "I am sorry for your loss". Her response to my enquiry? - "I have been told that he passed away but I can't confirm or deny that." (What?) If you are wondering how I can be so sure of her exact words, it's because I recorded the conversation (this, by the way, is legal in NY, provided at least one party is aware of the recording). As an executor of my brother's estate, I've made it a policy to record every conversation I have pertaining to his affairs in order to safeguard myself against any potential legal issues. (I'm not a lawyer and have never done this before, so I decided that this is a good way to keep my records-and my memory-in order.) Then, while trying to make sure I understood the protocol of the release, she interrupted me to say: -"Even though...the person...may be dead...there is a $25 charge for the records, and since the request for the HIPPA compliant release of the records has to be mailed [to me] through certified mail, there is also a $5 charge for [my signature] prior to my releasing the records." -"Ah, okay, and these are your charges [or the state's]?" -"Yes, those are my charges." I then just said "Thank you so much for your help" and hung up. It is just so upsetting that people like this exist -- especially when people like this have been given the honor and responsibility of supporting and monitoring the psychological and neuropsychiatric well-being of clinically depressed individuals. This woman is a disgrace to medicine. Zero compassion, zero professionalism. Someone with so little insight into the psychodynamics of such sensitive and complex circumstances cannot be anything but a threat to the demographic that she alleges to help. Her energy literally borders on psychopathy. Please carefully think it through before deciding on making an appointment with her and review the other complaints about her on other websites. Note: I can and will defend everything I stated here if it is challenged as "defamation". I have the recording and all the evidence proving that everything that I stated as fact, is a fact. This review needs to stay up and remain public. read more

Leave it to Yelp to only display 3 reviews out of the 12 that Dr. Nguyen has, and only showing the bad reviews. She has plenty of 4-5 star reviews if you click on the small wording at the bottom that says "reviews that are currently not recommended" Anyway, I have been seeing her for over 5 years and I have never had anything but wonderful, caring service. I actually drive all the way from Cedar Park to Lakeway just to see her and pay out of pocket, and contrary to what another review said I have been late before and she completely understood, it happens...we can't always control how bad traffic will be, or if there's a wreck that holds everyone up. She is great at her job, which is diagnosing any medical conditions you have that are effecting your everyday living. She doesn't push certain meds like other doctors, she gives you what she thinks would work best for your situation. She has helped me extremely and I would wholeheartedly recommend her!!! read more

Dr. Nguyen not only helped me get through one of the hardest times in my life, she helped give me the tools to move forward. I am deeply appreciative of the work she has done with me and HIGHLY recommend. Thank you! read more

This woman should not be in her chosen field. She is abrasive and uncaring. She has a mile long list of ways to "ding" for missed/late appointments etc. I am certain that Instead of hiring a front desk person she uses a camera to monitor the waiting when you finish filling out the paperwork - creepy, huh? Then you get into her office and go through pages of intake questions that are detailed and personal yet I felt as if I was at the DMV - talking about people's deaths etc. she just plunked away at her keyboard making sure she got everything recorded properly, without once saying, "i'm so sorry" or "how did that happen". By the way, I've never written as caustic a review as this - generally about as low as I'll go is 3 stars, but this woman is in a class by herself... read more

So I recently (3 months ago) enlisted the services. I'd never sought any form of counseling before and turned to Yelp when I was linked from an internet search. Since there were not a plethora of options in my immediate vicinity, I decided to ignore the negative reviews and make an appointment. I made initial contact via the web form with a description of my situation, and was promptly contacted in less than 48 hours if memory serves. An appointment was booked for the following week, and I have begun to address the issue for which I sought consultation from the first appointment. Now I have never met with a mental health professional before but I have obviously been to the doctor. I know they can often come off as condescending at times, and not open for much discussion. Dr. Nguyen was the exception to this. I told her my concerns, and she offered a couple of possible approaches to solving them. She answered my questions with professionalism as well as compassion, and we came to a decision together. My input was accepted, and any pros and cons were explained. I can't help but think, those who gave poor reviews have a lack of understanding of the nature of the doctor / patient relationship. Remember too that when visiting a private practice, the doctor is also trying to run a business. Being late for an appointment is discourteous and costs time as well as money. To that end, because of the litigious nature of our society, doctors spend a fortune in mal-practice insurance, and have strict privacy regulations to adhere to, no matter who you claim to be when you call. Yes there are bad doctors and bad psychiatrists, just like there are bad plumbers and bad parents. But to pass that kind of judgment upon a professional when the problem could be within yourself is simply not fair. I feel that any person with a degree of self accountability and a true desire to get help with personal disorders would greatly benefit from Dr. Nguyen's services. Her fees are modest (even for the uninsured) and speaking from personal experience, you will very likely find a way to improve your quality of life. I will close by saying the only reason I went with 4 stars instead of 5 is that I have no basis for comparison having never seen another mental health professional. read more

I saw her for a few months. Within minutes of our first meeting, she was adamant that I had been misdiagnosed with an extremely damaging label. She told me that my true issues were a result of childhood trauma. This allowed me to seek out treatment for this instead of a false label. I wouldn't necessarily call her "friendly" or particularly "engaging", but what I do owe her is the truth she showed me, which allowed me to save my life. I believe she genuinely cares even if it doesn't show through in her mannerisms. If you want a doctor that will help, go see Dr Nguyen. If you want a doctor that just coddles you through, perhaps not the best choice. I recommend Dr Nguyen highly and thank her for being instrumental to my healing! read more

Don't waste your time. I was scheduled for my first appointment with Dr. Nguyen today and I showed up for my appt 8 minutes late. just 8 minutes. I went into the waiting area and proceed to wait for 10 more minutes. Finally I called her phone number to let her know I was in the waiting room. She answered and told me she had left the office when I was 10 minutes late, however, this is not true, as I had been waiting at that point. I told her that I had only been 8 minutes behind, but her response was ubrupt and unapologetic. I wasted my time and energy this morning. However, it is good to discover at this point that this is not an individual that I should trust with managing my psychological health. It's slightly discerning that someone with this attitude is counseling others with problems. read more

I had a horrible experience with Dr. Nguyen. She is cold and comes across as being uncaring and actually abrasive. I left our appointment in tears, feeling much worse than when I came in. I would strongly discourage any of my friends and family from placing their mental health in her hands. read more

Dr. Nguyen has helped me through some hard times. I find her to be a great listener, and she offers great advice. I will no doubt see her in the future, and strongly suggest her to anyone seeking her expertise. read more

Dr. Nguyen Is Absolutely WONDERFUL! I believe the person who rated her poorly must have been having a VERY Bad day, because Dr. Nguyen is patient, kind, and flexible when it comes to scheduling. That is VERY rare in this area of expertise, and, quite frankly, I'm writing this review for Her...If it happens to bring in more clients, Great! .....But, I'd like to have her all to myself! She has, and continues to, help me in ways that are difficult to put into words. She is a jewel! read more

I have found Dr. Nguyen to be very knowledgeable, compassionate and helpful whenI I reached out for my high anxiety and PTSD from growing up in a very physically abusive and addicted home. I recommend her highlyl read more

I wasn't going to write a review until i read some of these other reviews and thought them to be unfair to this doctor. I saw Dr Nguyen for a couple years being treated for depression then stopped seeing her. A year or so later i again became depressed after quitting depression prescription drugs and self medicating; I had enough and went back to see her for help. She cut through the rationalizations and spent a good amount of time with me ferreting out the root of my problems and making sure i was getting better mentally. She may not be able to cure everyone, but she certainly helped me. I find her to be caring, understanding and a person genuinely concerned with my well-being. I am currently seeing her and I am getting much better. read more

Dr. Nguyen manner is abrasive and her communication style is rude and demeaning. She also seemed much more interested in my BCBS insurance than in me. I caught her in a lie about my insurance, saying she hadn't gotten confirmation of my coverage - I'd already gotten a copy of the confirmation mailed to her. That was minor, but I noted her dishonesty. She had told me on the phone before the appt that she would treat me for my thyroid problem (as referred by a colleague), but I would need a current thyroid blood test, which I got and then brought paperwork with me to her appt. When I got there she told me flatly that she does not EVER treat thyroid problems. Then why did she tell me to get the lab work done? Worst of all was her barking questions at me, very personal and sensitive questions fired at me in a very rude manner. When did your father die!!? What did he die of?! Mother dead too?! When mother die?! I hadn't really thought about the deaths of my parents in quite a while and I don't mind talking about it, but she was so disrespectful in how she handled the questioning, very uncaring, she was just filling in some boxes and firing questions at me, almost accusatory! I was ready to leave and I stood up and told her that the appt was just not working out for me. She wanted to know why, but I was through trying to communicate with her. I left. She billed my insurance. Fine. Lesson learned. However, now, many months later, I get another copy of her billing my BCBS insurance for services she supposedly provided to me on 9/27/11. I have not seen nor spoken to this woman since the day I walked out of her office back in the spring. I've contacted BCBS about this fraud and if she doesn't pay them back, I'm filing a claim with the Tx Dept of Insurance. Use Dr. Nguyen's services at your own risk. She will lie to get you in her office, and if you are the least bit depressed or upset or fragile, she will rip you up with intense personal questions that will upset you more, she will offer no help or understanding, and she will fraudulently file claims against your insurance for months to come. It's pretty clear what her true profession is. And it's not helping people, it's taking advantage of sick people. read more