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    Diana Day-Murphy

    3.9 (11 reviews)
    Open 9:00 am - 5:00 pm

    Services - Diana Day-Murphy

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    10 years ago

    I would give Diana Day-Murphy 1000 stars if I could! Simply the best service I have ever received from any accountant.

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    H&R Block

    H&R Block

    (7 reviews)

    I hate to be that person leaving a negative review, but my experience at H&R Block on 3rd St in…read moreBend was bad enough that people should know. This was my first time using H&R Block for my business taxes. Making the appointment alone took two days, which already felt longer than expected. My appointment was at 1:30 pm and I was told my taxes would be ready around 2:00 to 2:30 pm. I never received a call with an update, so I called the office myself around 2:30 to check on the status since that was the time frame I was given. I was told it would take a few more hours. I had no issue with the extra time. The problem was the lack of communication. The tax professional I worked with was kind and generous and tried to help me as much as she could. I appreciated her help and professionalism. The issue I had during this experience was with the front desk. When I arrived to pick everything up, the front desk employee greeted me with "who are you?" What made that confusing was she clearly knew who I was because she did not even look anything up to confirm I was a client. Then she said, "first of all, I already spoke to you three times today. If you call or come into the office again we're going to push your taxes back." This was said even though I was only checking on the status at the time I had originally been told they would be ready. Being told my work would be delayed for asking about the status of my own taxes felt completely unprofessional. This was my first time doing business taxes with H&R Block and the experience was disappointing. People trust this company with important financial information. Basic communication and respectful customer service should be the standard.

    Absolutely do not go to this location! They have no idea what they are doing, and are the most…read moreunprofessional people I have ever worked with. They messed up my taxes terribly, and even with their "piece of mind" upgrade they still won't handle their wrong doing. The only thing I have gotten from there are panic attacks, letters from the IRS and ghosted by "professional's. Atrocious and incompetent.

    Diana Day-Murphy - taxservices - Updated May 2026

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