I brought my Seiko in for service and was pleasantly impressed. Excellent service from…read morea true professional gentleman. Five Stars from me.

Walker and his wife are the friendliest people you'll ever meet. I had my citizen watch repaired…read moreand bought an additional timepiece while I was there. I would definitely recommend them! Support small businesses!! This is Seiko 5 Sports SKX GMT SSK019.

I went in wanting their "Bulova 96B332 Limited Edition Breton" they had on display, although it was…read moreslightly used I still was very interested as it is such a nice piece. The price at first wasn't bad but then I checked for it online and it was a whopping $150 less and brand new online versus $900 at this store in Asheville. I'm visiting here for a small vacation and would've loved to take this watch with me back home but I cannot justify spending $150 more for a used watch than buying the same thing online brand new! Other than that the shop itself is very nice and their repair and service kiosk is great.

What an absolutely wonderful local establishment. My partner got her aunts watch cleaned here and…read morehad a band changed. The band broke the next week, but they replaced it for free. A testament of their dedication (and maybe the band quality). After having the watch a couple weeks, I accidentally shattered the crystal. So sad. I looked at a few options, but a lot of them you needed to ship in the watch and they couldn't tell you if they could even fix it before seeing it. Also, a lot of those shipping places starting at $70 anyway. It was coach. I took it to the coach shop, but they also did not fix that. With that in mind, I went back to where she had it fixed. The people working in there were incredibly knowledgeable and friendly. They were upfront about the cost and let me know the waiting time. One of them makes their own jewelry and it's super beautiful. Luckily, the watch took less time than the maximum amount I would be waiting, but I was fine either way. They called and I went and picked it up today. The two humans were working and I can tell they truly want to help and enjoy their job. The Crystal was a bit particular but it looks just like new. The cost was $80 with tax which I found very fair as they replaced the battery as well. Wonderful establishment with great employees who are professional and approachable. Recommend it for sure.

I received a call from the business after providing a lower rating earlier. The situation was…read moreclarified and my opinion of the business was changed for the better. The fact that someone cared enough to call and explain circumstances spoke well of their staff and customer service.

18 years ago my now husband bought my Roberto Coin cento engagement ring and eventually wedding…read morering from Geiss. We have since moved across the country and my beautiful engagement ring was broken and the main diamond stone was lost. We contacted Oksana at Geiss to see if a repair was possible given the uniqueness of the stone and how far we now live from Greenville. Oksana was amazing. She worked with Roberto Coin to get my ring completely repaired with a virtually identical stone and got our insurance adjuster to understand that a cento diamond is not one that can be replaced by anyone other than Roberto Coin. I really cannot express how thankful I am to Oksana & Geiss. There is a reason they have been in business for so long!

Extremely Rude Staff! I normally don't leave reviews, unless it is totally intolerable. My…read moreexperience at REEDS Jewelers in Greenville, SC was so unprofessional that I feel I have to speak up, and I'll sign my real name here for credibility: Yuchen Yan, newly graduated Ph.D. from Clemson University. Here is my LinkedIn profile: https://www.linkedin.com/in/yuchen-yan-ph-d-230a5890/ It all started very simply. I had placed a deposit on an Omega Seamaster, and I sent a friendly reminder in an email: I would highly appreciate it if you could address me by Dr. Yan or Mr. Yan, instead of "hey". That's it. Nothing more. (By the way, I am well-known to my friends and colleagues as a kind and well-mannered person) Instead of a simple "Sure, no problem," the associate completely lost his temper. He literally told me, "I've never served anyone like this in my life!" and then went on with a series of offensive remarks. When I tried to clarify my point, he escalated, became increasingly rude, and then hung up the phone on me. I was shocked, this is supposed to be a luxury retailer representing Omega. I immediately reported the issue to REEDS customer care. And here's where things got even worse. The response from upper management was basically a coordinated effort to deny everything and protect their associate. They claimed there was "no disrespect intended" and tried to spin it as if I was the one overreacting, even hinting that I was "using my PhD title to demand special treatment." That's not only insulting, it's gaslighting. To make it worse, they even brought up that their staff are "Clemson graduates and diehard fans" -- as if being loyal to a university somehow excuses rudeness and disrespect. That's not an explanation, that's an excuse. The bottom line: from the associate at the counter to the director of store operations, the entire culture is one of denial, excuse-making, and zero accountability. Instead of taking customer respect seriously, they mocked me, trivialized my concern, and made me feel like the problem was me, when all I asked for was to be addressed properly in writing. If this is how REEDS trains and manages its staff, I honestly cannot recommend anyone to shop here, especially if you're expecting the level of professionalism and respect that should come with luxury purchases like Omega or Rolex. There are far better authorized dealers out there who actually understand customer service and professionalism. Now I am reporting this to Omega's official customer service team and let them know how their authorized retailers treat their customers. I'll also try reporting this on BBB. Finally I will make a video and post it onto Youtube to warn everyone not to visit REEDS. Like I said above, I have attached my real name and Linkedin profile, I held what I said accountable at any circumstances.

Bought my wife a silver bracelet for our tenth anniversary. Salespeople were nice and I went away…read morehappy!

Super fast and great at repairs conveniently close . Really great customer service . As soon as…read moreyour item is ready they call you .

Went in to look at men's watches and fix up my own watch. Staff were really friendly and welcoming…read more Will definitely be using this as my local jewelry place.

What a wonderful experience my family and I had at Goldsmith by Rudi. Our grandmother had passed…read moreaway. She had worn this large tennis bracelet for as long as I can remember. We brought the bracelet in to see what they could do. They made the most beautiful rings for a daughter, granddaughter's, and great granddaughter using every bit of grandmas bracelet. We all have a beautiful reminder of her to pass down for generation. Thank you from the bottom of our heart!

A+ My experience with this staff has always been exceptional. Extremely polite, courteous and…read morewarm. Service performed timely to the highest of standard. I have been a customer for over 30yrs and will continue. Thank you very much. I highly recommend.

angela was super helpful in getting my size 8 ring moved to a 5. I got it back polished and shinier…read morethan before. Very satisfied

Love this Store!!! The staff was empathetic and passionate about helping me acquire my dream of the…read moreperfect engagement ring.... I am beyond grateful to them .. Thank you so very much Skatell's Jewelers.

Was in Cullowhee for baseball season and befriended a lovely lady. I mentioned to her that my…read moreheirloom good luck necklace had broken. My great uncle has been the US Envoy to China in the 30s. He brought it back.. She immediately recommended Hollifield Jewelers. I was really pleased with them and confident to leave it there. Highly recommended

Hollifield Jewelers is the best jewelry place in the area. My husband bought my engagement ring…read morehere several years ago and we still keep coming because they offer great customer service and clear information about their products.

I got my ring appraised at Marthaler Jewelers. This family owned business is an amazing place,…read morewhere they treat you with care and respect. They were prompt in returning my ring and getting me the information I needed. They were earlier than expected! Pick up was an easy process.

To say that I'm thrilled is an understatement! Andy and the team at Marthaler have now designed…read moreseveral custom pieces for me. The first being these two beautiful bands, they took my vision and made it an amazing reality. After 27 years of marriage I wanted to make use of my husband's gold wedding band and my original wedding band. My husband has switched to silicone rings so I asked Marthaler to use the gold to make a ring for me and they did it and did it so perfectly. They are now fixing the prongs on my engagement ring and making another custom ring and I cannot wait to see the results! Their design process is great and they will print a 3D print for you so you can see it before it's done. They are also wonderful people, I highly recommend visiting their showroom.