Great for the price, especially with free breakfast…read more Room was clean and quiet. Was able to charge my Tesla overnight.

Card reader at check in disabled yet remains on counter. Inexperienced clerk tries to enter my cc…read morenumbers and claims cards are declined. When i called my bank they said the problem was incorrectly entered expiration dates. Broken gate to hot tub still broken since my last visit a year ago. No jets in hot tub. House phone inoperable, i had to call desk with my cell phone.

I had the opportunity to stay at this family run hotel for almost 4 weeks. I was met by a wonderful…read morehuman being named Lorna who was exceptionally warm and very incredibly inviting from the start. Going through Susanville, it's particularly small with a long Main Street going through town. I had the opportunity to drive through Susanville for many years on my way to Nevada. Susanville is bitter cold during the winter and the summertime is stifling hot. I had called and talked to Lorna a couple days prior, she was extremely accommodating and willing to work with my busy schedule to meet in the evening for a late check-in. As I pulled up on a Tuesday in my large 4-wheel drive vehicle, I parked in the driveway area directly across from the 10-room long, one story building. Walking into the lobby, it brought me back to when I was young boy, traveling with my family and staying at family run hotels/motels. The place was visually inviting and smelled of fresh flowers. The beautiful potted flowers out front streamlined to my nose immediately, bringing even more of a nostalgic feeling of visiting my Grandma in Lodi, California when I visited from Oregon as a kid.. Maybe Jasmine? Not sure, I'm not a botanist, I'm surely not good at identifying by smell alone but I thought it was a nice touch. During my lengthy stay, Lorna was always making sure that I was taking care of with excellent room service and any accommodations that might make me feel comfortable, especially their yummy snacks that they give out to everyone who stays at their place. This was a real good idea for us people working during the day and wanting a tasty treat to come back to the room to. Lorna, a charming and lovely lady, was always positive and polite. Her husband, not as public, was always congenially polite. What a lucky guy I was to find such a warm place to stay for such a long time period. I'm a little discerning and picky about my hotel stays and usually try and find the Sheraton or Hilton. But not in Susanville, ha! Luckily, this family business understands the needs and desires of travelers who don't want to be drained of their financial means by the local Casino lodging alternative. The local Casino lodging was overpriced and unfortunately not very personable. I stayed there prior and was not at all swayed to hand over money for over priced lodging again. Over the next four weeks, Lorna, communicated with me daily, to make sure everything was to my liking. Fortunately, I was able to see Lorna at different locations throughout town since Susanville is small. With a lovely Main Street festival that served beer and good food, I actually had something to do other than sleep and work. The Internet was sufficient for what I do on the Internet, and even though I had a small hiccup with the air conditioner in my room, Loren made sure that was taken care of immediately and was more than apologetic than she needed to be. In fact, she moved me to another room without me requesting to do so. I thought this was such a nice gesture, since it was hot during this month. Since I stayed during the July 4th celebration, I was missing my family and all of our traditions and customary food. Without Lorna, knowing this, by any means of my communication with her, I was invited to a picnic and celebration at the hotel. Lorna and her very faithful and loyal friends and employees provided a wonderful and tasty barbecue. Her awesome employees have become her loyal friends over the years, a few of them have worked for her for decades, and their loyalty was well noted by me. And to make it even more special, Lorna was just as loyal to them. Lorna made me a take home feast that I was able to keep cold in the refrigerator for snacking throughout the week. This isn't an every day experience that a traveler is able to have, especially these days. In conclusion, I know I could have easily summarized this in one paragraph and understand that not everybody will want to read such a long review, but I wanted to give you a little depth to my experience. If you are looking for a good run, family hotel business, this is your place. I hope everybody that stays in Susanville will have a chance to meet Lorna and her husband. Thank you, Lorna and Jay! Miss you Lorna!!

Perfect little motel for my overnight in Susanville on my way back home from Mammoth Mountain…read more Spotlessly clean. Friendly and attentive couple own and operate this quaint and well cared for motel.

We enjoyed our stay at SureStay Plus Hotel by Best Western Susanville. The front desk staff was…read morevery nice, the parking lot was huge, and our room was clean and quiet. We had no complaints about the room. The breakfast setup was a pleasant surprise. Instead of the usual hotel breakfast, we received a voucher for a restaurant in essentially the same parking lot. We ordered the breakfast we'd normally get at a restaurant, added a few extras, and paid only about $5 after using the voucher. We could have had breakfast at no additional cost if we'd kept it simpler. There are gas stations and other restaurants nearby, too. It was a comfortable, convenient stop, and we'd happily stay again.

I will give this place a 4 star because the lady was nice that checked us in and the room was clean…read moreand beds comfy. They don't offer the precheck in that other best westerns do, but it's actually a sure stay by best western, so I understand. Check in was quick and the room was nice and cool. Air conditioner was a bit loud but you get used to it. Begins to blend in, so I actually slept really well. Just good they have good air conditioning, given it was hot outside. They are a dog friendly hotel and for the included breakfast they offer a voucher for the restaurant right next to it,, which I did not partake of, but it's a nice touch. I am not sorry I stayed here.

I visit the establishment fairly often. The facility is clean and perfectly lit up for a casino…read more Employees are friendly and courteous. 220 slot machines are OK I guess, but I wish there were at least 300. The casino staff is wonderful and the servers in the dining room are also top notch. I don't drink, so I can't say anything about the 2 bars. I rate the meals I've tried a solid B+...but the portions and service are A+ plus you get 20% OFF with Free Player's Card. A Great Value! Kudos to people behind the cage. I like the fact the Security is present.

I have been getting the steak and eggs, and hubby got the bacon cheeseburger with avocado. Steak…read morehas good flavor and eggs were cooked perfect. Country potatoes were a bit greasy for me. Hubby said burger was good, it looked good for sure.

Front desk person was very friendly at check in. We had an issue with the TV and she came to help,…read moretold us what she was going to do to help, and was able to fix it. Room was clean and spacious.

I stayed here the night of August 24, 2025 to handle legal matters at the nearby courthouse. There…read morewas a lighting storm, and this motel seemed to have the most amenities for a Wyndham in the area. Since I booked on Agoda the day of the trip, there was very little choice in rooms and was assigned Room 101, a room to the right of the pool, with one double sized bed and a bathroom with grip handles. Amenities: In the registration room, there is a cash-only ending machine that seemed 1/3 full, and a business center computer desk that was turned off when I arrived. On the opposite side of the parking lot, there is a vending machine room that only housed the ice machine (that I didn't test) and a cash-only soda machine. The pool is across the parking lot behind the office, and seemed to be a basic 35ft rectangle pool that goes from 3.5 to 6ft deep. Appliances: Everything worked. My room had a coffee maker, microwave, mini fridge, and a standard 36" widescreen TV with HD DirectTV receiver with standard service. The fridge included a freezer door so that frozen stuff doesn't affect the rest of the items. The lamps also included one standard AC outlet but no USB ports. There was also a phone, and an alarm that included settings to hear two types of nature sounds, but they still sounded staticky. Cleanliness: I didn't notice any problems with bugs or dirt, The room offered two medium sized trash cans. The pool had PH balance problems that made the water slightly cloudy because of the storm, and the staff apologized for it. There were no cracks or discolorations. There were clean towels available in a sealed box. Breakfast: There is a special room for breakfast next to the registration office. It's staffed, includes coffee/water, both hot and cold cereals (oatmeal packets for hot and two bulk cereal dispensers of frosted flakes and granola for cold), the apple/orange juice machine found everywhere Wyndham, a bowl of apples, and a freezer of milk and yogurt. Guests and Vibe: The parking lot was packed by the time I came in, and because of the storm, nobody was outside. You could hear others as the stay went on, but everybody honored quiet hours. Conclusion: This place what's to be expected of a Super 8: nothing less and nothing more. 3.5 stars.

As you approach the Casino you can tell that there is plenty of parking and the Casino is average…read moreCA Casino size. I am used to Nevada type casinos . It is very smoky as soon as you walk to checkin in the hotel. You are are basically engulfed by the powerfulness of second hand smoke to the nth degree. Since I'm not a smoker it is very overwhelming.

Went for dinner had the BBQ bacon burger, was more than I could finish... big burgers if your…read morehungry.

Not a bad place to stay. The receptionist was very nice, and was able to get us a handicap…read moreaccessible room, which had a huge bathroom, but the we check in time was way off. We ended up Having to wait an extra hour, which wasn't pleasant in the Summer. It was a daily quiet night and the room was reasonably clean. Nothing fancy, but a decent room and a decent mattress. I loved being able to park our vehicle right in front of our room.

I only get on Yelp to write great reviews, but this time is an exception. We're out $115. and we…read moredidn't even last through the night in the bed which had to have been full of bed bugs or fleas - my husband was getting bitten every minute. At about 1:00 in the morning we had to get up and leave and find a different hotel. I really wanted a refund but there was no one there to talk to. He tried taking a shower but the flooring was so old and moldy it was actually caving in. Parking lot seemed sketchy too. You guys should really provide a way to give refunds when it's this bad of an experience. Here are photos of some of the bites he got.

This motel is conveniently located near Fast food restaurants, Walmart and the way out of town…read more It is pet and service animal friendly It has bathtubs in some rooms, a fridge, microwave, A/C, heat, Cable TV. Near by river, trails, Honey lake, Eagle lake. Hospitable family that runs it.

Crack pipes found in bed and got over charged for months. Do not stay here. They over charged us…read morefor months and we found crack pipes. They charged the Dixie Fire refugees up the wall amounts when they lost everything

Less than 1 star! Absolutely terrible. 86.00 for a night in the worst place I've ever stayed…read more Crack hotel , obviously drug sales out of there looks like it's a picture out of a bad horror movie.

This has to be the worst hotel room I've ever been in. Nothing is clean from the bed sheets to the…read moresink and shower. Glad I took one before arriving. The front office where you check in looks like the manager is living in it. There were several pairs of shoes and clothes around the counter. The rooms are locked with a standard key instead of card and no extra security door latch on the inside. The price they charge per night is not worth the stay. I've stayed at a cheaper hotels for $20 less that were in way better condition than this place. Spend the extra money and stay somewhere else. If your traveling in an large SUV don't plan on there being a lot of room for parking. The dumpster next to the building is overflowing with garbage and all kinds of miscellaneous junk is piled up near parking lot. The only reason why I decided to stay and try it out was because they refused to cancel our reservation 23 hours before checking in. I believe in not judging a book by its cover, but I've read enough about this place and will never come back.