Great facility very clean and great staff. Breakfast was a winner would stay here again!!!read more

Property and rooms are super clean. You can tell they care about their property. The jacuzzi was…read morebeing cleaned in the winter. Breakfast was great and super clean. Workout room was really nice. Overall i would recommend this property. Best in Susanville!

Perfect little motel for my overnight in Susanville on my way back home from Mammoth Mountain…read more Spotlessly clean. Friendly and attentive couple own and operate this quaint and well cared for motel.

Quaint but in the most wonderful way. An inexpensive alternative to the big motels. The couple…read morethat runs it are welcoming and pleasant. Clean, comfortable, I put my daughter and grandsons up in it and they thoroughly enjoyed it.

Outstanding Customer Service - Truly Above and Beyond…read more We stayed at Best Western in Susanville, California while traveling to Mammoth during our move, and I can honestly say this was one of the best hotel experiences we've had. Dylan and Leslie, who were working the front desk, were absolutely amazing. They were incredibly welcoming, kind, and helpful from the moment we arrived. Traveling late can be exhausting, especially with a family, but they made us feel genuinely cared for. They even made the bed for our child, which meant more to us than they probably realize. My wife and I are not used to this level of customer service from hotel front desk staff, especially arriving late, when at many other hotels it feels like you're inconveniencing someone. That was not the case here. Dylan and Leslie were attentive, friendly, and professional the entire time. Susanville's Best Western is, by far, one of the best places we've stayed. If this hotel sets the standard for customer service, others should take notes. Huge thank you to Dylan and Leslie for making our stay so comfortable and memorable, we will absolutely be back.

Very comfortable beds and generous with pillows (4 per bed and they aren't tiny). Clean rooms…read more Hardwood floors. Nice complimentary soap products. Rooms are not very sound proof but it's not terrible.

Tonight was a whole new experience.... Ordered the Grilled Cali Chicken Sandwich and it came out a…read morewrap... waitress asked if I still wanted it and I said no I wanted the sandwich, she asked me if I would like to try it and I said no.... So she took it back to the kitchen.... About 5 min later she brings me my grilled Cali chicken sandwich which was the inside of the wrap poured onto a roll. I can honestly say I have never had a grilled Cali chicken sandwich that was all chopped up... tomato, onion, jalapeños, cheese, avocado, chicken, only had one lil chunk of bacon (wouldn't even say a half of a slice, unless is was so finely diced it was bits?) major disappointment this time. I didn't even eat the other half since when you took a bit it would just all fall out. I definitely would NOT recommend this.

Rooms are nice and beds are super comfy. Casino is small. The grill has some delicious food and…read moreeven has a non smoking section.

Front desk person was very friendly at check in. We had an issue with the TV and she came to help,…read moretold us what she was going to do to help, and was able to fix it. Room was clean and spacious.

I stayed here the night of August 24, 2025 to handle legal matters at the nearby courthouse. There…read morewas a lighting storm, and this motel seemed to have the most amenities for a Wyndham in the area. Since I booked on Agoda the day of the trip, there was very little choice in rooms and was assigned Room 101, a room to the right of the pool, with one double sized bed and a bathroom with grip handles. Amenities: In the registration room, there is a cash-only ending machine that seemed 1/3 full, and a business center computer desk that was turned off when I arrived. On the opposite side of the parking lot, there is a vending machine room that only housed the ice machine (that I didn't test) and a cash-only soda machine. The pool is across the parking lot behind the office, and seemed to be a basic 35ft rectangle pool that goes from 3.5 to 6ft deep. Appliances: Everything worked. My room had a coffee maker, microwave, mini fridge, and a standard 36" widescreen TV with HD DirectTV receiver with standard service. The fridge included a freezer door so that frozen stuff doesn't affect the rest of the items. The lamps also included one standard AC outlet but no USB ports. There was also a phone, and an alarm that included settings to hear two types of nature sounds, but they still sounded staticky. Cleanliness: I didn't notice any problems with bugs or dirt, The room offered two medium sized trash cans. The pool had PH balance problems that made the water slightly cloudy because of the storm, and the staff apologized for it. There were no cracks or discolorations. There were clean towels available in a sealed box. Breakfast: There is a special room for breakfast next to the registration office. It's staffed, includes coffee/water, both hot and cold cereals (oatmeal packets for hot and two bulk cereal dispensers of frosted flakes and granola for cold), the apple/orange juice machine found everywhere Wyndham, a bowl of apples, and a freezer of milk and yogurt. Guests and Vibe: The parking lot was packed by the time I came in, and because of the storm, nobody was outside. You could hear others as the stay went on, but everybody honored quiet hours. Conclusion: This place what's to be expected of a Super 8: nothing less and nothing more. 3.5 stars.

As you approach the Casino you can tell that there is plenty of parking and the Casino is average…read moreCA Casino size. I am used to Nevada type casinos . It is very smoky as soon as you walk to checkin in the hotel. You are are basically engulfed by the powerfulness of second hand smoke to the nth degree. Since I'm not a smoker it is very overwhelming.

Went for dinner had the BBQ bacon burger, was more than I could finish... big burgers if your…read morehungry.

I only get on Yelp to write great reviews, but this time is an exception. We're out $115. and we…read moredidn't even last through the night in the bed which had to have been full of bed bugs or fleas - my husband was getting bitten every minute. At about 1:00 in the morning we had to get up and leave and find a different hotel. I really wanted a refund but there was no one there to talk to. He tried taking a shower but the flooring was so old and moldy it was actually caving in. Parking lot seemed sketchy too. You guys should really provide a way to give refunds when it's this bad of an experience. Here are photos of some of the bites he got.

It was absolutely filthy. Not just dirt, filth. Looked like it had NEVER been cleaned. My…read morenon-smoking rooms smelled of smoke. There was grime on every inch. Also, had music blaring all night, doors slamming, cars honking, and people screaming all hours of the night. I've stayed in some pretty rough hotels, this was unlike anything!

Crack pipes found in bed and got over charged for months. Do not stay here. They over charged us…read morefor months and we found crack pipes. They charged the Dixie Fire refugees up the wall amounts when they lost everything

This motel is conveniently located near Fast food restaurants, Walmart and the way out of town…read more It is pet and service animal friendly It has bathtubs in some rooms, a fridge, microwave, A/C, heat, Cable TV. Near by river, trails, Honey lake, Eagle lake. Hospitable family that runs it.

Less than 1 star! Absolutely terrible. 86.00 for a night in the worst place I've ever stayed…read more Crack hotel , obviously drug sales out of there looks like it's a picture out of a bad horror movie.

This has to be the worst hotel room I've ever been in. Nothing is clean from the bed sheets to the…read moresink and shower. Glad I took one before arriving. The front office where you check in looks like the manager is living in it. There were several pairs of shoes and clothes around the counter. The rooms are locked with a standard key instead of card and no extra security door latch on the inside. The price they charge per night is not worth the stay. I've stayed at a cheaper hotels for $20 less that were in way better condition than this place. Spend the extra money and stay somewhere else. If your traveling in an large SUV don't plan on there being a lot of room for parking. The dumpster next to the building is overflowing with garbage and all kinds of miscellaneous junk is piled up near parking lot. The only reason why I decided to stay and try it out was because they refused to cancel our reservation 23 hours before checking in. I believe in not judging a book by its cover, but I've read enough about this place and will never come back.