‼BEWARE‼ I first contacted the facility in Aug, scheduling a stay in Dec 2025. I paid the $300 deposit. I have been calling, emailing, texting, & even DMing, in an attempt to adjust my dates with no response. BEWARE! I received an email stating they're "transitioning" to a new business name, "Silhouette Solutions LLC" starting Dec. 1st. I'm going to search for a new recovery home & reach out to my financial institution to see what can be done about the $300 deposit. read more

Diamond Post Care - After taking deposits, it permanently closed with NO contact from their customer servic. - Bed & Breakfast Near Me - Miami, Florida

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SCAMMERS ***I have a procedure in October so I decided to do my research and decided to go with them. they seemed legit with lots of positive review. I got a quote and decided to book. They took my $300 deposit in july and ghosted me. Their website no longer work. I called, emailed, texted to confirm my booking that's 3 weeks away. After doing my research I found out they created a new website and abandoned the last one. They keep creating new google business accounts with bunches of fake reviews, different google numbers, same email address. I should have known if the reviews are too good to be true, it's most likely a scam with no intention of delivering service. Collecting a bunch of deposits and closing accounts and move on to another. Be aware it's nothing but a scam. Very wicked people. I'm very disappointed and now scrambling to find another post care facility read more

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they steal your pain meds , I've had a large amount of pain meds go missing from my medi bottle

This place is wonderful a home away from home. I stayed here for 7 days let me tell you that was an amazing 7 days being here. Yai and her mom does an amazing job taking good care of you making sure you are okay throughout your stay. The nurses there are all wonderful they wash you everyday check your vitals twice a day and feed you good food breakfast, lunch and dinner. Snacks in between. The massage lady is also amazing she makes sure she squeezes liquid out of you doing Lymphatic massages while yodeling in the morning. I met surgery friends there it was a vibe would definitely recommend this place and will miss them. read more

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Review of Diamond Post care My experience with this post-surgical recovery home was extremely disappointing. The facility and its services fell far below the standards advertised, and I feel compelled to share my experience to warn others. 1. Misrepresentation and Lack of Professionalism The recovery home falsely advertises itself as a professional, licensed, and qualified facility. In reality: * The staff is not licensed or trained to provide adequate post-surgical care. * Communication is poor; many staff members do not speak English, making it difficult to communicate needs or concerns effectively. * The facility operates in a highly unprofessional manner, with no clear schedule for essential services like garment washing, dressing changes, or medication administration. 2. Substandard Care and Neglect * Insufficient Post-Surgical Support: Dressing changes were delayed, and staff often expressed irritation when asked for assistance. This is unacceptable, especially since proper dressing and garment care are critical for preventing infection. * Medication Oversight: I discovered post-surgical injections I was supposed to take for 10 days left untouched in a drawer. No one informed me of their importance or assisted me with administering them. * Overcrowded Conditions: The facility is severely overbooked. Despite being promised a two-person room, I shared a space with multiple other patients. At one point, 12 individuals were sharing a three-bedroom home with only two bathrooms. This created long waits for showers, restrooms, and assistance. 3. Poor Nutrition and Living Environment * Inadequate Meals: The meals provided were nothing like those shown on the facility's website or social media. Portions were small, cheap, and lacked the nutrition needed for recovery. Snacks consisted mainly of junk food like chips, which are not appropriate for healing after surgery. * Uncomfortable and Unhygienic Conditions: * Rooms were cramped and lacked proper ventilation. Windows were not opened, and patients were forced to breathe stale, shared air in overcrowded spaces. * The vehicle used for transportation was not the comfortable van advertised but a small, dirty SUV that was extremely uncomfortable for post-surgical patients. 4. Additional Costs and Harassment * Hidden Fees: Despite being told that transportation to medical appointments was included, I was charged large for each ride and they said I would be kicked out if I choose my own uber or Lyft that was more reasonably priced for my 5 minute drive. * Unprofessional Driver Behavior: The driver made inappropriate and sexually harassing comments toward me and other patients. This included questions about our bodies and surgery, whistling, and other unwelcome advances, which made the situation highly uncomfortable and unsafe. 5. Refusal of Refunds When I requested to leave early due to these unacceptable conditions, my request for a refund was denied. The facility insists on cash payments, which further limits accountability and makes it harder to dispute charges. In conclusion This facility fails to meet even the most basic standards for post-surgical care. The combination of misrepresentation, unqualified staff, neglect, poor living conditions, and unprofessional behavior creates an unsafe and stressful environment for recovery. Patients should avoid this recovery home, as it does not provide the care and support necessary after surgery. I hope this review helps others make an informed decision and avoid the negative experience I had. read more

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WOW!! This was by far the most incredible post op experience of my life! Yaiset & Mari were here to ensure that all of my post op needs were met and exceeded! They provided me with 3 DELICIOUS and filling meals a day, they checked my vitals, oxygen levels, and made sure that I took my prescriptions and antibiotics on time DAILY. They didn't skip a beat! I was very well taken care of, and looked after. The whole experience I was treated like a Queen. This by far was THE BEST decision I've made, and with their help, I'm getting the proper care, nutrition, and exercise required. This was THE MOST Professional, and CLEAN experience, this home is disinfected multiple times a day! I am so GRATEFUL!! Thank you ladies for being here for me in the many ways that I never knew I needed this much care and support for after surgery. I will forever love you and recommend you to EVERYONE I KNOW!!! This experience was one in a million and everyone in recovery was put first in every given situation. read more

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My very first stay here wasn't so pleasant. Food is great. Although they didn't follow through with unlimited food. Protein portion was so tiny, asked for extra, it was denied. I had arm Lipo along with Lipo 360 and a BBL. My last day, I had a terrible as experience. I couldn't believe what happened. First two days were Okay. Anyways I decided to Book with them a second time, I sent my deposit 1 month in advance. The day of my surgery, i ubered there, dropped off my belongings. Ubered myself AGAIN TO SURGERY . Went into surgery. woke up from surgery to my stay canceled. :( i was saved by a wonderful lady who accepted to take me in last minute. I'm glad I have found a different stay. Because I couldn't. Even when I had asked around. She's amazing Very welcoming for sure. Clean. Staff were friendly. They do help with any items if you forget. They have extras ! Okay home to stay in overall, as for my experience. read more

I think they're closed down. I had to postpone my BBL surgery from January to December. I paid the non-refundable deposit when I booked and was assured that my deposit would still be good when I rebooked. Now, that I've re-booked my surgery, in less than 10 months, I can't reach anyone for three weeks. read more

i paid a deposit in August for an upcoming stay in December, I received an email with new details of a name change etc, the email stated if I had questions and concerns to send email and someone will get back to me! I have contacted them several times and still no respons, I have already paid a 300$ deposit, this is making me Never want to eveb attempt to book another recovery home in the future! I would like someone to get in touch with me asap or just give me my deposit bac, this is unorifes and inconsiderate read more

I cannot recommend Diamond Post Care enough! From the moment I booked, the communication was clear, professional, and reassuring. The entire team is warm, attentive, and truly dedicated to making recovery as smooth and comfortable as possible. The accommodations are spotless, private, and designed with healing in mind. Meals are delicious and nourishing, and the massages are absolute heaven after surgery. They go above and beyond to make you feel safe, cared for, and pampered every step of the way. If you're looking for a recovery house that combines with exceptional post-op care, Diamond Post Care is the place to be! read more

The staff here although are limited in English do have gadgets and their phone to translate. These women break their back for you. They never get tired they never get angry. They work so hard. Let's get to the cleanliness of the place you could eat off the floor. How about the food oh my God everyday is Thanksgiving there they cook like it is going out of style. Plus they have snacks available 24/7 water coffee tea. They have vitamins they have miralax they have splenda. This place is amazing it's just a home but it's absolutely amazing and the girls that work there are just 100% amazing. I must have buzzed them a million times to go to the bathroom the first two days after my surgery and they never once was upset. They came immediately as soon as you press that button for help they're there. This is the only place I would recommend. read more

Amazing staff, they treat you like your family. I would come again. they serve fresh juice, fresh meals that are always great. They customize the care to you. read more

Would I come back here again? Not unless it was absolutely the last place that could take me. I will start with the good: the food was decent, the night staff were AMAZING, the place IS clean and the staff do their job. Okay, the bad: the afternoon staff were unapproachable and did not as caring and friendly as the night staff. If this was a shop, it wouldnt bother me but for me personally, when I am at my most vulnerable, I want to feel genuine care and compassion from the person taking care of me. I felt a little uncomfortable asking for help and ended up doing stuff myself. There was a particular member of staff who made me feel uncomfortable because she would just stare. Did I mention that none of the staff speak English? We communicated through translation apps and devices. Secondly the driver.... The driver is ALWAYS LATE. ALWAYS. You will be late to your appointments. When it is time to leave, he will be in the back smoking or chatting with the carers and you will need to go find him to tell him its time to leave. He is friendly and nice, but if you are going somewhere extremely time sensitive you are better off getting an uber. Also, the car is an old mini van, it is not uncomfortable but I certainly wouldnt use "comfortable" to describe it. The house is okay, it is not particularly nicely decorated. If you are looking for care, food and dont mind being late to your appointments then I would recommend this place. I give 3 stars mostly for the night staff, they really are amazing, loving people. read more

I couldn't have asked for a better recovery house to stay at. I'm so happy and blessed I found such great people to take care of me after I got my lipo 360 and breast augmentation. From serving delicious home made food to being there for me about 20 times that I'd wake up during the night, I felt so well taken care of. Hands down, the best recovery house in the world. They really take care of you and you really feel like you are being taken care of by family. Thank you so much for taking such good care of everyone that comes into your house! read more

If you were going to choose a recovery home diamond post care is phenomenal. They treat you like no other. I arrived on September 7 at the Miami airport Yaiset was there to pick me up. It was also the same day as my preop, they took me to the house and then was taken to my appointment. I was always picked up and dropped off probably by Fabio. My surgery was the next day they took care of me and treated me like family. Marelis would help you shower, get dressed, and even help with using the bathroom. The food was delicious and you always had fresh pineapple juice, it was all prepared by Mary or Yaiset, and still waiting on that chicken recipe. Everyone was just wonderful they always have someone there to help you there was a Alina, she was daytime, and Marelis, Jenni night caregivers. Everyone including Arnaldo and Fábio were there for all of your needs. I will come and visit, so save me a bed. Oh they also do laundry every day and the house is spotless I highly recommend diamond post care they are part of my family and I love you guys thank you for taking such great care of me. read more