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    Diamond Post Care

    3.3 (14 reviews)
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    Did not want to change bedding because it was middle of night, would flip them around and have you reuse them.

    Review of Diamond Post care My experience with this post-surgical recovery home was extremely disappointing. The facility and its services fell far below the standards advertised, and I feel compelled to share my experience to warn others. 1. Misrepresentation and Lack of Professionalism The recovery home falsely advertises itself as a professional, licensed, and qualified facility. In reality: * The staff is not licensed or trained to provide adequate post-surgical care. * Communication is poor; many staff members do not speak English, making it difficult to communicate needs or concerns effectively. * The facility operates in a highly unprofessional manner, with no clear schedule for essential services like garment washing, dressing changes, or medication administration. 2. Substandard Care and Neglect * Insufficient Post-Surgical Support: Dressing changes were delayed, and staff often expressed irritation when asked for assistance. This is unacceptable, especially since proper dressing and garment care are critical for preventing infection. * Medication Oversight: I discovered post-surgical injections I was supposed to take for 10 days left untouched in a drawer. No one informed me of their importance or assisted me with administering them. * Overcrowded Conditions: The facility is severely overbooked. Despite being promised a two-person room, I shared a space with multiple other patients. At one point, 12 individuals were sharing a three-bedroom home with only two bathrooms. This created long waits for showers, restrooms, and assistance. 3. Poor Nutrition and Living Environment * Inadequate Meals: The meals provided were nothing like those shown on the facility's website or social media. Portions were small, cheap, and lacked the nutrition needed for recovery. Snacks consisted mainly of junk food like chips, which are not appropriate for healing after surgery. * Uncomfortable and Unhygienic Conditions: * Rooms were cramped and lacked proper ventilation. Windows were not opened, and patients were forced to breathe stale, shared air in overcrowded spaces. * The vehicle used for transportation was not the comfortable van advertised but a small, dirty SUV that was extremely uncomfortable for post-surgical patients. 4. Additional Costs and Harassment * Hidden Fees: Despite being told that transportation to medical appointments was included, I was charged large for each ride and they said I would be kicked out if I choose my own uber or Lyft that was more reasonably priced for my 5 minute drive. * Unprofessional Driver Behavior: The driver made inappropriate and sexually harassing comments toward me and other patients. This included questions about our bodies and surgery, whistling, and other unwelcome advances, which made the situation highly uncomfortable and unsafe. 5. Refusal of Refunds When I requested to leave early due to these unacceptable conditions, my request for a refund was denied. The facility insists on cash payments, which further limits accountability and makes it harder to dispute charges. In conclusion This facility fails to meet even the most basic standards for post-surgical care. The combination of misrepresentation, unqualified staff, neglect, poor living conditions, and unprofessional behavior creates an unsafe and stressful environment for recovery. Patients should avoid this recovery home, as it does not provide the care and support necessary after surgery. I hope this review helps others make an informed decision and avoid the negative experience I had.

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    5.0(12 reviews)
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    4.4(32 reviews)
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    Diamond Post Care - bedbreakfast - Updated August 2026

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