Easy to get ahold of and schedule a repair, quick to show up and got me fix in a matter of an hour…read moreor so. Quick diagnostics and repair and for a fair price.

Mike did an excellent job installing the range and dishwasher for a good price. He is very…read moreknowledgeable and is able to work around obstacles. I would recommend him.

I can never figure out why a business providing a service does not return calls from people needing…read moretheir help. Is business that good? But, I'm kind of glad it took three calls before I reached someone at B&B Appliance Repair. It wasn't an emergency, but had it been, they would have been out there the next morning. Instead, the owner coordinated with my tenant, and the stove was fixed in a timely manner. The bill was sent via text to me which allowed me to stay home and tend to other matters instead of driving 60 miles to Winchester. I own a duplex which means I have double the number of appliances. I know who to call next time one needs repairing. And I'll bet anything, I'll have to call just one time.

I can never figure out why a business providing a service does not return calls from people needing…read moretheir help. Is business that good? But, I'm kind of glad it took three calls before I reached someone at B&B Appliance Repair. It wasn't an emergency, but had it been, they would have been out there the next morning. Instead, the owner coordinated with my tenant, and the stove was fixed in a timely manner. The bill was sent via text to me which allowed me to stay home and tend to other matters instead of driving 60 miles to Winchester. I own a duplex which means I have double the number of appliances. I know who to call next time one needs repairing. And I'll bet anything, I'll have to call just one time.

Called to have my Electric Dry repaired. We set a date and time, the wife took a day off and got a…read moretext that they were running late would like to reschedule. Canceled and just bought a new one.

I would like to delete my previous bad review of Steel City Appliance Repair on March 11 2026. Ted…read morehas made everything right. It was a massive mix up, if I could delete the bad review I would but I don't know how.

Not nearly as bad as the other reviews suggest, they were very responsive to my phone calls. The…read moreprimary wait was because of the manufacturer, which has been par for the course for my experience with GE thus far. Wish their procedures allowed them to have known common failure parts on hand, they are perfectly aware of what unit they're being called out for in advance. Maybe they don't have this option in the contract with the manufacturer, I dunno, but it would have made things much less inconvenient for our dryer failure.

Service, knowledge, quality....these words are not a part of A1's vocabulary. When ask if I could…read morespeak with a supervisor ROLAND would not connect me he said I didn't need to speak to a supervisor and refused to transfer me until he hung up. Two visits, one repairman that ask for the manual of the refrigerator when he arrived and 3 different diagnosis. This is a brand new GE MONOGRAM 48" REFRIGERATOR that cost thousands of dollars; REALLY?????? IF I COULD GIVE THEN A ;'ZERO' I WOULD.

Excellent Service!! Rob was able to fit me into his busy schedule the same day. He came and…read moreevaluated the problem and was able to install the new part and had my machine up and running in less than an hour. I truly appreciate his professionalism and highly recommend him to anyone.

Do not call this guy. I made a mistake & called him. He said he knew the Samsung RF23J9011SR 4…read moredoor has issues with the ice maker. He said he is very familiar with them not working because of the design flaw, it is a known issue. I told him I need it repaired so I can have ice. He came up & said he wouldn't replace the ice maker because it wasn't worth it and charged me $125. I asked him why he didn't tell me on the phone since he was very familiar with these refrigerators that he couldn't and wouldn't repair it. What a rip off! I paid him $55 but should have just kicked him off the property.

Referred to A1 Appliance Repair through Samsung for a non warranty repair. Freezer and ice maker…read morewere working but refrigerator was not cooling, temp staying around 50 degrees. Repair tech named Josh came to my house June 27th 2024, removed 2 drawers, glanced into the refrigerator and said no problem we can order the part, it'll take me fifteen minutes to replace it and all will be good, someone will get in touch with you to schedule the appointment. Friday June 28th received a call stating that it would cost $643.35 for partrs and labor with a 1 year warranty if I chose to proceed, I agreed as a new fridge similar to ours started at around $1800. Was told I'd receive a call to schedule the repair appointment. About a week later I had not heard from them so I called. They said the part was on back order and they'd call me back as soon as they had an eta on its arrival. They returned my call said the part would not be in till July 24th and they scheduled repair appointment for Friday July 26th. Again Josh showed up, I was at work, my wife was home. He pulled the drawers out and replaced the part in approx 10 minutes. He told my wife to give it about 24 hours to come to temperature. Saturday morning I noticed nothing had changed but we had a funeral service all day so I had no time and thought maybe it just needed a little longer. Sunday temperature was still at 50 degrees. Called the office Monday morning and explained the problem, I was told they would message the back office and get back to me. Monday afternoon I called again, I was told still waiting to hear from back office and they were waiting to hear from the tech Josh. Tuesday morning I called and they still had no info from the back office or Josh. Tuesday approx 1:30 they call me back and say that Josh informed them that the refrigerator had already started cooling down when he left my house and that if there was a problem still it was in the sealed system which they do not work on and they recommend I find another repair shop. I lost all patience at this time and demanded a call from a manager (as I was repeatedly told no manager or anyone higher than the phone operator was available) and demanded a refund on the parts and labor which did absolutely nothing to fix the problem. Wednesday, still no call from a manager, I call and I'm told theres nothing they can do and the back office is refusing to refund any money.

This company is the poorest excuse for a repair service that I've ever experienced. I know we live…read morein a rural area, but it is ridiculous when I can't get my 6 month old dryer repaired because this company is the ONLY one available to work on it. I bought this dryer from Lowes in November and it is still under warranty. The first appointment that was made for A-1 to come to fix it was ignored. They never showed up and never answered voice mails. I called Lowe's again and complained. A second appointment was made 10 days later and someone showed up this time. The repairman said the dryer needed a part, that it would be ordered, and then installed 5 days later. Guess what? Five days later they were a NO SHOW again!!! Again, calls were made, voice mail messages left, and still NO response. Again, Lowe's was called and a complaint filed. A-1 is supposed to show up again in 2 days, which will be officially 4 months from the day it stopped working. So IF they show up, they MAY have it fixed. I think it is poor business to ignore customers and it is ridiculous to spend hundreds on a dryer and not be able to use it. Do NOT use this company if you are able to choose another.

Business contacted me immediately. Technician was able to come the very next morning. Arrived…read morepromptly, dryer working beautifully 20 minutes later! Quality work for a great price. Will definitely recommend and use this business if needed in the future.

Iva was awesome! Super kind, professional, and clean. He explained everything about the fridge…read morerepair and broke down the cost so I knew exactly what to expect. Great service all around -- highly recommend!

Personable, reliable, and fast. Washing machine repair…read more I called and explained my problem he knew right away what the problem was he explained my options in a clear and device manner. I was worried about price but it was affordable and reasonably priced. He didn't try to over charge and sent a detailed invoice for the repair

Great service and value, clear communication. I'd recommend them. Had a leaking on my dishwasher…read moreand Derek did a great job providing a diagnosis and working with the warranty company. Thanks.​