My mom was admitted to this hospital, my mom's nurse was named Hector he went above beyond to make…read moresure my mom was comfortable. I asked if he would blend her food up. I wish everyone could have a nurse like him,Thank you Hector for making mom feel at ease.

It's complicated. This hospital is obviously understaffed but every single staff member that took…read morecare of me was excellent. I was in the ER for 19 hours because they didn't have any beds upstairs. That is unacceptable. But the doctors and nurses did their best to care for me until I could be admitted. Wen was part of the overnight staff and was incredible. The ER was not sanitary. The bathrooms in the waiting room and within the ER especially were not being maintained and I might have contracted the flu from using them. Once I was admitted to the second floor, the levels of care were exponentially better. I had around the clock care and a call button for if I needed anything. They made sure I knew what was happening with my body and gave me full control over my treatment options. The food was surprisingly acceptable; sometimes even good. One thing that I found strange was that I never was told about how billing worked or what my insurance would cover. I am lucky that they are contracted with my insurance and I only owe $50 from the ER. But it is concerning that I never was told about billing while I was there. TLDR: Hire more sanitation workers!

Hi Carolin, I did…read morecall the phone number that you gave me on last week, I got the response from Ms. Chan today. She was nice to help me to find the answers from her supervisor about the questions in my insurances - I got the membership card from Central Health Plan 2024, and Ms. Chan told me that your medical offices would accept my membership card when I went to see your medical doctors, but I couldn't make it for your dentists, because your dental offices wouldn't accept my HMO plan in Delta Dental, and I didn't have a Medi-Cal (White Card). I feel so sorry that I have no choice, and give up my decisions to support your doctors and dentists - Herald Christian Health Center in this way, It may have a lot of people they have the same situations like me. Thank you.

The staff at the administrative office in El Monte are very knowledgeable and helpful. We are…read moregrateful for all the help we received with signing up and getting connected with the proper care for my mom's illness. I would like to see more services available to senior citizens such as housing, help with prescription medication, and FMLA for family members currently taking care of their elderly parents.

Today was my first time ever considering Botox! Yuan & Chloe made me feel very comfortable & I said…read moreLETS DO IT!!! Thank you so much. I can't wait to come back & bring family & friends! Great service.

Amazing service wonderful staff. Doctor is very…read moreinformative. I would recommend this place to all men that are looking for trt.

From the moment my loved one arrived the staff from CNA's ,nurses to people in charge to social…read moreworkers were very loving and caring. They made us feel at home. I felt my loved one was treated as a family member not as a patient and they cared deeply about the people they are caring for I cannot say enough nice things about this place.

I had excellent care with daily rehab & activities. Everyone was very attentive & concerned with…read morethe progression to achieve mobility & good health.

ER visit is really good here. Everyone is nice and on top of their tasks. So many people came into…read morethe room, one after another, to take care of my mom. I took my mom to other ER in the area before but so far this one offers the best care. Visiting hours is at 8am to 9pm only so don't pack an overnight bag.

I came here about a month ago for an open myomectomy (currently 3 weeks post-op!) after my…read moregynecologist recommended Garfield Medical Center for the procedure. The pre-op process was super smooth -- I got a call a couple of days before my surgery to come in, fill out paperwork, and go over all my pre-surgery instructions. Everyone I interacted with was kind, patient, and made sure I understood everything I needed to know. On the day of surgery, the nurses were amazing! They helped me get ready, checked in often, and made sure I was comfortable while waiting. One even asked if I was cold and offered to warm up my bed -- they hooked up this little tube that blew warm air into my blankets, and it was honestly the coziest thing ever. It really helped calm my nerves. They also let my fiancé stay with me until it was time for surgery, and he had a seat right next to my bed. Later, they showed him where to wait while I was in the OR, which I appreciated. When it was time for surgery, I was wheeled into the OR (which was a bit intimidating -- so bright and white!) but the team moved quickly, and the next thing I knew, I was waking up in recovery. The nurses there were very attentive -- I was in quite a bit of pain and super thirsty, and they immediately helped with pain management and brought me ice chips and water. They even brought my fiancé in to be with me while I waited for my room. After about 40 minutes, I got my own private room, which was great since I needed frequent checks and help moving around. The room itself was clean, though the hospital overall does look a little dated -- some of the furniture had visible wear and tear, but cleanliness wasn't an issue. The only downside was that my room didn't have hand soap or paper towels for almost 5 hours, so I had to use the wet wipes I brought from home. Overall, my stay was comfortable, the staff was caring, and the process was well-organized. I'm healing well and feeling so much better -- really grateful to the team here for taking good care of me.

We want to thank Dr. Michael K. Cao [Cardiologist] It's…read morerare when you find a gem like Dr. Cao. This man truly cares about you and your health. The support staff is A+ as well. My wife and I highly recommend Dr. Cao to anyone !

I am deeply disappointed with the care my father received from Dr. Michael Cao and his office…read more After my father was discharged from the hospital in August 2024, it was urgently recommended that he see a cardiologist due to his heart issues. Dr. Cao saw my dad in September, and a test was conducted soon after. However, when it came to releasing the results or reviewing them for potential risks, Dr. Cao and his office became incredibly uncooperative. Not only did they make it extremely difficult for us to get the test results, but they also caused unnecessary delays for both my father's primary care physician and his high-risk doctor in obtaining critical information. The office staff kept the report from me and my family which I know I have the rights to obtain. After countless of heated arguments with their office staff going back and forth about the results by the time they agreed to send the results it was time to see Dr. Cao for the follow-up. Then Dr. Cao just simply said our case needs to be referred to another specialist when they could've referred us directly to begin with. Despite the urgency of my father's case, it seemed like Dr. Cao was unwilling to prioritize the situation. My father passed away in November 2024 due to cardiac arrest, and I can't help but feel that better communication and more proactive care might have made a difference. I expected better from a cardiologist, especially when my dad's health was at such high risk. Sadly, this experience has been a frustrating and painful one, and I would not recommend Dr. Cao to anyone in need of urgent care. During this time I heard he is the mayor so it seemed like he was too occupied and prioritizing that over the care for his patients.

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All…read morecustomers are expected to wear a mask too. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is limiting capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. They do not allow pets in their establishment unless it is a service animal. Parking: The parking lot for this establishment is located in the front, back, and side of the building. Each parking spot is decent. This building contains several medical offices and a pharmacy.

ABSOLUTELY INCOMPETENT and HORRIBLE DOCTORS, OFFICE STAFF, AND MANAGER. Their malpractice and…read morenegligence had delayed my cancer treatment by more than a month. Dr. Howard Yeh told me to come in 6/16 to determine whether I would need additional chemotherapy. When I arrived for the appointment, he asked me for my PET scan results BUT I had no PET scan results because he FORGOT to authorize a PET scan for me. So I asked him if he could at least tell me the results of the two blood tests he had me take prior to my appointment. But when he looked at the tests, he realized he FORGOT to order cancer markers as part of the blood tests, and instead was only checking white blood cell count. He tried to blame it all on the office instead of taking accountability. I booked a blood test for the next day, but because of Yeh's malpractice, the soonest PET scan appointment I could get was a MONTH later. TOI couldn't do anything to help me so I had to call other places myself looking for a sooner appointment but I would first need to find an appointment, get a new authorization for the new facility, cancel the old authorization, call back the new facility and hope that the appointment didn't get booked in the meantime. The Oncology Institute manager Ana Barrilas said she would everything she could to help me ONLY AFTER I mentioned that taking legal action against Yeh may be necessary. She promised to call me back and told me that I could text her anytime and she would get back to me or have someone at the office get back to me. HOWEVER, most of it was lip service. She wasn't able to get me a sooner PET scan even though this was a result or Dr. Yeh's incompetence. FURTHER, I was the one who had to call her back anytime I wanted an update on anything. She would promise to call me and then leave me hanging for days. Luckily I was able to get a PET scan because another patient cancelled, NOT because Ana did anything to help. Then when I FINALLY got a PET scan, Yeh went on vacation BEFORE looking at the results!!! If you value your physical and mental health, go elsewhere for treatment. Dr. Howard Yeh is incompetent and negligent. Ana Barillas lies and pays lip service in order to try to placate you so that you don't rightfully sue the hell out of their doctors for malpractice and negligence. She does her best to deceive you and appear sincere, but she consistently breaks her word. She doesn't care about you.

Completely agree with the other reviewer here. I am having the exact same experience. ABSOLUTELY…read moreINCOMPETENT and HORRIBLE DOCTORS, OFFICE STAFF, AND MANAGER. Their malpractice and negligence had delayed my cancer treatment by more than a month. Their Mission is completely BS, the doctors/staffs lacks compassion, and the clinic DOES NOT have state of the art medical care. My Oncologist is the worse in every way, I could never reach this guy after hours and weekends because he is not even on the after hours system. Hence, I had to go ER multiple times due to severe pain. Please avoid this place at all cost. Lastly, my recommendation to the upper management is that this doctor along with the rude staffs should all be replaced with people that have compassionate, empathy, kindness and understanding.

I'm a new patient to the dental side of the Garfield Health Center group. To the dental office, Dr…read more Ruby Liu, DDS. She's an amazing, passionate, caring, wonderful and wonderful dentist! Today was my second visit, I received deep cleaning and it was an excellent experience, Dr. Liu and assistant was really helpful and patient, checked on me frequently and worked around my teeth with care. The whole staff and all the assistants were truly wonderful. I would definitely recommend this dental clinic to everyone! Thank you again for all your hard work! See you soon.

Although the photos has been awhile, the flu season is upcoming and it reminds me that GHC helped…read moreme to take care of my vaccination before in 2021. Great patient service, clear instructions, and had a good in person experience indeed.

Chinatown Service Center got government and private funding. It is a non-profit organization, they…read moredid not pay tax. They did not care about service and competetion. I went to seek help and treatment, but I got insult and abuse. I follow chain of command, Nichole Chan did not answer my email; her supervisor Nina Yuen Loc told me to go back to Nicole; the big boss Peter Ng did not respond my email either. Customer Service had no authority to do anything but listen to Peter. They can talk only, not write. If they cannot put what they did in writing what the use to talk?

Long Lee is the Best Doctor I ever had Been seeing her for…read more12yrs I'm ver happy with her and her staff