I have been seeing Dr Terry Grover for more than 13 years. He is honest and truly cares about each…read moreperson for who they are. Not just a number being moved through like so many other offices. He takes as much time as you need and yet is always on time. Wait in the office is no more than 15 minutes but usually it is 5 or 10. Once in the room your wait is only 5-10 minutes. The other doctors and PAC are also great. Christine in the front office is cheerful and efficient. Always welcomes you by name.

If you're not EXACTLY 15 mins early they will not see you. Even when you're not late. More…read moreimportantly I had labs done and never got a phone call to go over my results. Not worth the aggravation

Dr Hoffmann was very attentive, listened, took time, offered suggestions with a great bedside…read moremanner. I was very pleased with him and the entire experience at Boerne Family Medicine. Thank you!

This post is going to be a bit lengthy, but I feel its imperative to be as detailed as possible. I…read morerequested a refill of my medications a little over a couple of weeks ago. I take a couple different types of medications for diabetic neuropathy and have taken the same medication for more than 2 years. Life without this medication is very uncomfortable and painful to say the least. My medication was denied by the doctors office because Its been sometime since I was last seen in office, so they were requiring a visit. I guess NOT going to the doctor is now a bad thing. Nonetheless, I agreed and set up an appointment. The day for my appointment came and went when I realized the day after that I missed it. I immediately called the office to let them know that I was very sorry for my absence, but I had an emergency. My 11 year old Son's school nurse called to let me know he wasn't well, had a fever and had thrown up. I immediately went to pick him up and forgot that I had an appointment. I am now going to preface my Son's situation. My Son has a terminal disease and wheel chair bound for the remainder of his life. So, his needs will ALWAYS come before mine. The receptionist indicated that she would need to speak to the office manager because she wouldn't be able to reschedule me until the hold within the system was lifted. I also made sure to mention my medication wasn't refilled and I needed to get get on schedule at their earliest convenience. I again apologized for the oversight. I was just taking care of my kiddo. The following day I received a call from the Office and the receptionist said she would be happy to get me re-scheduled, but first had to collect for the no call fee, $75 dollars. I immediately responded with, a you have to be kidding me response. She shared that she had no option and referred me to the office manager who said she would not waive this fee because they waived this fee once before back in June last year. We no longer live in a world of compassion or forgiveness, especially when a co-pay or deductible is in place. I had every intention of seeing the doctor and would have gladly paid in advance for the re-scheduling of the visit, but $75 because I missed. What makes matters worse is I have been in pain since Friday last week because they held my prescriptions hostage. These medications aren't pain killers or muscle relaxers, but they do make a difference in my life. If you value yourself and want to be valued my your physician, this is not the practice for you. back to the drawing board.

Love the concierge medicine idea. I'm a single parent and , last year, I spent over $6600 in…read morepremiums and deductibles before my insurance kicked in to pay 80%. - which was 6 days until the new year started. That's not counting my out of pocket for office visits, prescriptions, vaccinations, etc.... So closer to $7500? Now, I pay $175 a month for my son and self with Cibolo Family. I also signed up for vision & dental through work and a HSA Acct ($100/month). I also got a basic Major Medical Policy in case of a car wreck or some other major medical issue ($30/month). I'm saving $425/month in premiums. And there are no deductibles (saving $3000/year). Also, I love that, when I call with an issue, I am almost always seen the same day. Blood work, basic labs are done there and included. And the one time I needed to see a specialist, Dr. Hodnett called to make my appointment (the next morning) and arranged for a significant discount of that office visit ( it was only $100- still saved $325 that month!). Plus, you get to know your doctor and visa versa. I love Dr. Hodnett. He's proactive. Actually listens to my concerns and has never made me felt like he was being dismissive or placating me like a child (like my previous dr in town did). And the entire staff - at both locations - are so wonderful! They're always pleasant, and have gone above and beyond to help get us what we need when we need it. We're about to start our 2nd year with Dr. Hodnett and CFM. I tell everyone to check them out! I'll never go back to big corp medicine.

My husband and I have been a part of Cibolo Family Medicine since 2020. We not only have come to…read morelove the concierge model of medical care but Dr Stuart and staff have become very dear to us. They are always kind, compassionate and professional. We have chosen to continue with them even as we enter Medicare stage of life. Their service has been a blessing and an absolute breath of fresh air from the norm. Thank you Cibolo Family Medicine

I love this practice! If you're looking for a provider who listens and care, try Boerne Healthcare…read moreGroup. This was a very different-in a good way- experience. Michelle is great. She is wiling to handle the issues you bring to her. She stated that she has a willingness to treat and not refer. I find this so unique. It seems doctors have the habit of just being a conduit between patients and specialists. I have found the provider for which I have been hoping to find.

After moving to Boerne, TX recently from Houston, I was looking for a primary care practice that…read morewould be able to provide knowledgable and caring service for my needs. I had a kidney transplant in January, 2023, and needed a little extra advice on medications and general health. BHG provided exactly what I was looking for, and was also located within 10 minutes of my home. I particularly like their thorough care and ability to listen and answer all my questions without hurrying to see another patient. I would highly recommend BHG to anyone seeking a wonderful and caring practice who takes the time with each patient in order to provide the finest service possible. Thanks to all of you for the wonderful experience with BHG! Alan Mabry

I walked in with symtoms of sore throat,cough,coughing up "poly-wogs", feeling puny…read more I was on cough drops,advil,Robitussin,to get by during the day. I Yelped,Google searched Urgent Care Providers in Boerne. Up popped "Innovative Urgent Care & Family Health Clinic." 4.9 Stars!!! Janet greeted me at the front desk,and checked me in,nice,professional,understanding,caring. Huynh,provided my medical care. Professional,caring,understanding,insight,wisdom all answers to my health care concerns. I walked out feeling better,educated,confident,referrals,and a prescription(s). Don't hesitate to see them,period. My wife is scheduled for a health care visit. Thank-you Huynh. Thank-you Janet. Thank-you "Innovative Urgent Care & Family Health Clinic." Arnold said it best, "I'll be bach!"

From the owner: Discover a new standard of healthcare at Innovative Primary Care in Bandera, Texas! Since 2017,…read morewe've been dedicated to providing comprehensive primary care services tailored to your well-being. Our caring team provides various services to keep you healthy, including hormone balancing, weight management support, convenient telemedicine options, and thorough physical examinations. Experience the difference of patient-centered care designed for you.

I have found this doctor and her staff very caring, down to earth and professional. I would…read morerecommend Dr Gaytan to everyone!

I've been going to here for my general medical needs for over 8 years and since day 1, they are…read moreAMAZING!! Dr. Jennings and his staff are professional, always remember their patients, build trust and listen to you. I always see PA Rabon Snell and she's always taken great care of me. Several years ago, I moved more 15 miles away from them and I still make the drive for all my general practice needs. I won't go anywhere else!

I am so happy Celeste Martinez (PA) is gone. I tried to tell her of the new medication I was…read moreprescribed by another physician, and she seemed bored and made no notation on my file. I asked her for my test results and her response was, " read it in the patient portal". Celeste got up and I followed her (assuming we were going to the lab), and I asked, am I going to get lab work? Her arrogant attitude was, are you fasting? She ran out of the office and left in her white truck (it was around lunch time). I was not even sure my appointment was over or what I was supposed, since she turned around without saying anything else. I have never been treated so badly in my entire staff by a medical professional. Wasted half an hour of my time that I will never get back (no value obtained from this appointment). Her personal business was more important than the patient paying her wages. Very bad side manner. Dr. Jennings is wonderful and the rest of his staff. I hope he hires a new PA with a better attitude.

Doctors and nurses are great! The only reason it is not 5 stars is because of the tall thin…read morereceptionist/medical biller. Every time I go she never has a good attitude & is short fused with kids; mind you this is a FAMILY medical office so someone who is patient with kids is ideal.

I love my pediatrician but this office is a joke. Wait times for basic wellness checks take…read moreforever. Hour at best. You can NOT EVER get ahold of anyone in the office they just refer you to online. Dr offices make a crap ton of money why can't they pay to have someone to answer patients calls. Absolutely garbage.

I debated writing this review, but as a mom, I would want to be aware of this experience…read more I scheduled an appointment with Dr. Jessica Jean-Baptiste Singleton for my 3-year-old daughter, who had a fever and was complaining of significant stomach pain. Our appointment was at 4:30 PM on a Friday, but we were not seen until 5:35 PM During the exam, Dr. Singleton attempted to feel my daughter's abdomen, but my daughter was understandably tense and resisting due to pain. I was assisting in holding her still. Dr. Singleton stated she could not feel anything because of my daughter's abdominal tension and told me she could not determine whether it was appendicitis. She then advised me to take my daughter to the ER for an ultrasound, emphasizing that a ruptured appendix is life-threatening. Naturally, this alarmed me. I asked multiple times if there was anything that could be done in-office to avoid an ER visit, but she insisted that if it were her child, she would go to the ER. Following her direction, I went to the ER she recommended nearby, only to find out--after being admitted--that they do not perform pediatric ultrasounds. At that point, I was facing the possibility of needing to go to a second ER. When the ER doctor evaluated my daughter, he took a completely different approach. He had her lie on me and guided me through applying gentle pressure to different areas of her abdomen while he observed her reaction (Rovsing's sign), and then had her climb on and off the exam table. Based on these simple, non-invasive steps, he was quickly able to determine it was not appendicitis--without even needing to physically examine her himself. When I asked why this couldn't have been done at our pediatrician's office, his response was, "Well, it's a Friday night." This experience left me extremely frustrated. What felt like a lack of thorough evaluation resulted in unnecessary panic, a trip to the wrong ER for pediatric care, and ultimately a $1,500 bill for a visit where no treatment was even performed. As a parent, I expect a higher level of care, effort, and guidance--especially in situations involving young children and serious concerns. Please be aware of this when considering care here.