I'm writing about the work Access Elevator performed at my 94-year-old father's home on Fulton…read moreBoulevard in Chicago. My father is a disabled veteran. Under a VA-funded project, Access Elevator was selected as the vendor to provide an accessibility porch and vertical platform lift (VPL) at his front entrance. According to the Better Business Bureau, Access Elevator has received multiple complaints in the past three years, with four complaints closed in the last 12 months. I am now submitting an additional complaint through BBB and posting this review because of what happened at my father's home: demolition of his only lawful front egress and the absence of stamped construction drawings or a City of Chicago structural/porch permit for the work. At the initial site visit, Access sales representative Aimee Ferrell measured the front entrance and recommended an oversized 42" x 60" lift. After about ten minutes of measurements, she acknowledged the "math" didn't really work with our existing stairs and egress but told me she would "make it work." At no point during that visit did she disclose that a smaller, compliant 36" x 48" Bruno VPL was available and could potentially meet both VA needs and City of Chicago egress requirements more safely. I later learned about that smaller option on my own. We were relying on Access, as a VA-approved vendor, to recommend a safe, code-compliant solution. I believe the failure to disclose the smaller lift option was a serious omission. In a later conference call, a senior representative, Frank Wasilewski, told us that "Chicago-stamped construction drawings" existed for the porch at our address and he would email those stamped drawings to me. Despite multiple follow-ups, no stamped architectural/engineering construction drawings have ever been provided to us for this job. On August 13, 2025 Access then proceeded to demolish the existing front porch and landing, which was my father's only lawful front egress. After demolition, we were left with a 5 foot trench and broken concrete at the front entrance, a 12 foot drop at the base of the steps, and no safe, code-compliant landing or guardrails. To my knowledge - and based on conversations with the City of Chicago Department of Buildings - only an elevator installation permit was pulled, not a structural/porch permit. We were never given stamped architectural/engineering drawings for the porch reconstruction. My father's only safe front entrance was demolished under a project where there was no structural/porch permit and no stamped A/E drawings in place for the framing and reconstruction of the egress. Access provided a small 8.5" x 11" sketch as part of the award packet. That sketch was not proportional to the porch framing that their carpenter (Daniel) actually began building on site. What was being framed did not match the dimensions or clearances implied by the sketch. A few days after demolition, an independent Illinois-licensed architect, Don Leone Jr., AIA, inspected the site. He told us that the project required stamped architectural/engineering drawings and a City of Chicago structural/porch permit, that the framing he observed would not meet City code or pass a Department of Buildings inspection, and that the job should not proceed without proper drawings, permits, and a compliant design. Shortly after the concerns were raised, Access withdrew from the project, after the porch had already been demolished and partially framed in a way the architect said was non-compliant. Access later informed us and the VA that the permits it had obtained were "cancelled and inactive" and that any new contractor would have to start over with new drawings and permits under their own license. At no point did Access restore a safe temporary egress for my 94-year-old father before walking away. My father was left with a damaged, unsafe entrance that caregivers and emergency responders had to navigate daily We relied on Access Elevator as a VA-approved accessibility vendor to (1) accurately disclose lift options and limitations, (2) obtain appropriate permits, (3) provide stamped, code-compliant drawings, and (4) ensure my father's only front egress was never left unsafe. Instead, we were left with a demolished entrance, no stamped drawings, no valid structural/porch permit, cancelled permits after demolition, and additional out-of-pocket costs for architectural review and site measurements to correct the plan. Because of the seriousness of this situation, OSHA issued a complaint and formally notified the VA of the life-safety hazards created by the demolition. Additional oversight reports focus primarily on the VA's management, but they all document the same factual sequence described in this review. What I want from Access: acknowledgment of what happened at my father's home and meaningful changes in how they handle projects where structural demolition, permits, and the safety of elderly or disabled customers are at stake.

I am an 84-year-old woman living with my 62-year-old daughter who is physically disabled. We have a…read morelift chair installed in our front entrance, which gives us access in and out of our home. Last night the chair became stuck at the bottom of the stairs, leaving our front door stuck open, and we could not close it. My daughter and son-in-law came over to help me troubleshoot for about three hours and we were unable to fix it, due to the equipment being so specialized with specialized tools necessary. When we contacted access this morning and spoke to Jennifer, we were told that we would have to wait throughout the holiday weekend for a tech to come and look at it. We explain that this is not acceptable as we are unable to close our front door. They said they do not have emergency services for anything like this and there's nothing else they could offer to help us. We called back again and left a message for the owner, John Tevz, but have not heard anything back from him or anyone else at the company. After calling for the second time, Jennifer told us that she spoke to a tech and IF one of them happens to become free later today, they could possibly come over, but there are no promises. I explained to her that this is still unacceptable answer as we cannot close the door and cannot go another night with our door unable to close. My daughter had to go down the stairs on her bottom this morning when she left the house and we are unsure how we will get her back up the stairs later today when she returns home. The customer service is horrible and the fact that they don't have a solution to help disabled individuals in this situation is absolutely unacceptable.

The ladies that work at this location are fantastic! They are always kind and attentive. I live in…read morethe middle of this location and another office in South Milwaukee. The 2 locations are like night and day! The South Milwaukee location has front desk clerks that can't hold a candle to the Cudahy team.

I have never had anything but excellent service at the Cudahy WI post office. It has a local,…read morefriendly feel to it, and that's saying something in this world of 'bigger is better'. Thank you to the employees who serve customers as family and friends.

He closes up to get his child from school. I like bringing my business to a good father. Some of…read morethe kid's artwork is on display. This may not be pertinent to you. He fixed and cleaned my computer in the estimated time frame at the estimated amount and he did it well. He gave me some good advice, it's a pleasant little shop with ample street parking, there's a good diner across the street. You know what I like even better? He interrupted talking to me to take care of an elderly customer. اذهب مع الله

The owner, Sammy, is a knowledgeable entrepreneur who diagnoses the problem your having and let's…read moreyou know what it will take to fix the problem. He's a no B.S. kind of guy who knows what he's doing and delivers results.

Best daycare in the area. My son is 4 and has been going there since he was 9 months. Zero turn…read moreover, all the teachers are wonderful!!

From the owner: Specializing in: - Day Care Centers & Nurseries…read more- Preschools & Kindergarten - Child Care - Churches & Places of Worship - Schools

High prices on low quality items. Many times I have removed their sticker price to find a lower…read moreprice under it from the original store. Will not be coming back here

I dropped off a significant amount of donations today July 15, 2025. The staff was extremely…read moreunhelpful. There were 2 girls and someone else inside.. They brought out one cart. Never came out to help with at least 10 more boxes. I even yelled could you come and help more no one did. They were crabby, unfriendly and acted if we were a bother. I won't be donating there anymore. Staff must realize some people need help because of health issues. They were so rude!!!! Staff could use some training!!!!!

South Shore Cyclery is a wonderful local bike shop!…read more We stopped by here in the hopes of finding some vintage bicycles. They have a basement room filled with great vintage options. Both my husband and I found a couple of beautiful vintage bicycles for reasonable prices. And, the food folks of South Shore Cyclery tuned them up for us. We also purchased our bike rack here, which they were kind enough to step outside and show us how to install. Truly, what a great group of folks. They have both new and used bicycles and all the accessories you could possibly want. We got bells and I got a basket. Get to it for all your cycling wants and needs.

I got no help from the chain stores around town. South Shore proves service is about working with…read morepeople and thinking outside the box.