I called DHL to find out if I could ship alcohol (2 small bottles) as a gift to a friend from Puerto Rico to North Carolina. The clerk told me I could ship up to 5 bottles, I thought great because I am only shipping 2. I prepare my package, take it to their office, fill out the declaration and ofc listed the 2 bottles of Rum. They charge me close to $100 for the package and assured it would be delivered no later than 3 days. I keep tracking the package and don't see it moving. Two days later I called and they informed me the package was on hold for inspection. Now 4 days later I again called and the person to whom I spoke to said the package had passed inspection and was ready for shipment. A week goes by and packing was still showing a hold. I call again and spoke to some DHL customer service stateside, I said I was concern because I was shipping 2 bottles of RUM and the person told me the limit was 5. Fastforward 2 weeks later and after a couple of more calls, UPS said they were keeping the package because sending RUM was ILLEGAL! I said if it was illegal why did they not tell me when I asked originally BEFORE preparing the parcel. I had a long fight to get my parcel back because from day 1 they knew all the contents of the package. They finally agreed to send it back to me, but I ended up loosing the parcel fees they charged me. I would not even give them 1 star, but 0 is not a choice. Terrible customer service... use another carrier. read more
