Most honest pricing on top of great honest work. Not exaggerating when I say this place was one of…read morethe best business I ran upon to service my Mercedes. Scott and his team are beyond amazing in customer service and overall service replacing my Mercedes window, they have genuine OEM glass, and option of exact size tempered glass. My window got broken into and it messed with the alignment against the window popping out, Scott and his team immediately caught it and went through my door panel to target the problem. They are experienced and trust their work. They also fix windshield cracks. If I need another window repair I'd go to Scott but hopefully my car doesn't get broken into again.

I contacted Glass Doctor and they scheduled me for an estimate to fix my kitchen window. The lady…read morethat I spoke with and scheduled me was super nice, I'd give her 5 stars. So I don't blame her. I was informed that they would call me after lunch time 30 minutes prior to them arriving. Well, I waited until after lunch and received no phone call. I left work around 3:30 to be there for them when they came and no one ever came. At the end of the day, close to 5:30 I finally received a text message from Corey saying " I was seeing about taking a look at your window today" I responded to the text that I was expecting someone to call me sooner and he never responded. So I called him. He said "well I didn't know you lived that far out" and we were running behind and my boss will just have to call you." So if I'm told after lunch and that I would receive a phone call, which didn't happen and I had to call them because it was almost 5:30. To get told I live too far out, why schedule me to begin with, why tell me after lunch? Why not just say hey we are running behind schedule or can we reschedule you? I would have been fine with that. I was worried I'd miss them coming so I chose to leave work at 3:30 to be home to wait for them and didn't hear from anyone until almost 5:30 via text. Then when I reply to the text, I get no reply back. I had to make the phone call to him. Then this morning I'm told " well that's just how we do business." Great response and I was told "if that wasn't to my liking that I can just take my business elsewhere." Great advice, will do!