1. Developmental Services of Nebraska

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Omaha, NE

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Developmental Services of Nebraska

1.0 (1 review)

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US Post Office

US Post Office

2.3(26 reviews)
2.7 mi•Millard, West Omaha

I made an appointment with the Passport Services here. As a first time passport applicant, I was SO…read morenervous. Not sure why, but I was having those "DMV" feelings, where you go and will likely forget something. When I got their for my 12:30 appointment I was given papers to fill out and the staff was friendly. When I completed my papers and 12:30 came the clerk was super sweet. She knew I was nervous and eased all my worries and was thorough going through the paperwork and assessing my needs. We opted to expedite the passports as our trip was just outside the 10-12 week range. While there was some assurance it would arrive in time, we didn't want to risk it. A women walked in 20 minutes late for her appointment and she was told to reschedule. My husband also was 5 minutes late for his appointment and was told to reschedule so DO NOT miss your appointment, come early and wait otherwise you'll have to come back. I normally dread these types of appointments, but I had a really great experience with both the clerks and the service. They're not a lot of passport offices in Omaha, but I do recommend this one.

I give big props to the African American women and the white man who work in the passport center…read morethey are very knowledgeable and you can tell they can do their jobs in their sleep but because they have been doing it for a while they are very rude and don't let you speak they cut you off or speak to you like you should know about these things. I know I have not been the only person that experience this treatment, it's 90. % percent of their customers. These both individuals really need to practice on what is to provide great customer service and to be respectful and learn to listen( proper communication/ etiquette). I'm also positive that these individuals don't get consequences from either the manager or district manager because they continue to get away with their hostile behavior that creates a hostile environment for their costumers and people still have to go their because they do not have a choice.

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Developmental Services of Nebraska - publicservicesgovt - Updated October 2026

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