diese Filiale ist einzigartig! Ich gehe ausgesprochen dorthin: alle Mitarbeiter des Postschalter…read moresind überaus freundlich, herzlich, hilfsbereit, einfach toll. Als Pakete doch ein bisschen schwer war, hat man es mir - unaufgefordert (!) - Sogar bis in den Kofferraum gebracht. Ich war wirklich sehr dankbar und überrascht. Denn der Mitarbeiter kam hinter mir her, ich hatte auch ein Paket in der Hand, und ich hatte gar nicht gemerkt, dass er das schwere Paket geschleppt hat. Aber auch sonst, ich bin oft da, total herzliche Leute. Ich möchte mich bedanken.

I've learned not to trust their delivery. They can't find my…read morepackage. I guess they're not any better than any other company.

I have never encountered such horrible, unpleasant, unprofessional, lazy service givers in my life…read more I cannot believe they just mock me infront of my face in German, thinking I don't understand half of what they're saying, treat me as if I'm stupid (!!!!) and make me feel less than - just because I don't speak German fluently? What makes them think they can treat another human being in such a horrible manner?! It is not the first, second, third, nor fourth time I have left this place feeling like shit, but today is really just the cherry on the top. I am just astonished. I have no words for how disrespectful these people are. Giving even one star is too much. SHAME ON YOU!

Do not expect any level of service from this post office. Incompetent and rude personnel makes it…read morethe worst post office I've ever stepped into. Deutsche post in Potsdamer platz should really be represented by something better than this.

Das war ein typischer Postbank-Besuch und so langsam reicht es mir. Das Personal am Schalter ist…read morefreundlich, kann aber nicht weiterhelfen. Man wird an die Fachberaterin wietergeleitet, die aber mehrere Sachen nicht erledigen kann und bei Beschwerde nur genervt reagiert. Also ich z.B. fragte, warum es fuer bestehende Kunden nur schlechtere Sparkonditionen als fuer Neukunden gibt: "Das machen ja alle so, Stromanbieter, Telefonanbieter etc." Zu sagen, dass man die fragwuerdigen Praktiken der anderen teilt sind keine angemessene Antwort. Es ging so weiter. Nichts von dem, was ich erledigt haben wollte, konnte erledigt werden -- und das mag nicht in der Verantwortung der Fachberaterin gelegen haben, aber ihre schnippischen Antworten machten den Besuch zu einer wirklich aergerlichen Angelegenheit.

This is the worst service i have received in my life. The ladies at the cashiers are extremely rude…read moreand hostile towards tourists even though i tried my best to speak in german. And it was not just me, i saw it happened to another tourist while i was waiting on the line. I would give it zero stars if possible. Not recommended at all. Typical germans, unfriendly as possible. And im not asking for friends, respectful service would be perfect. But you wont get that here. I wont come back, i rather look for another location.

A horribly, frustrating experience. I have been trying for 2 weeks to track my DHL box mailed at…read morethe Berlin Post Office in Alexanderplatz. It was mailed almost 4 weeks ago & finally traced to Frankfurt with no record after that. We did NOT know that DHL packet (only option) was NOT the same as the global DHL Express which I have had great success with, when mailing boxes from England. Evidently, the German Post Office owns DHL & supposedly uses the US Mail service. What a waste of €57 Euros!

The worst shipping company of ALL! I was waiting for my package for a long time, so tracked the…read moreshipment and apparently "I refused acceptance of the shipment!" Their contact form online is a joke! You can keep entering your postal code for ages, and it will show you an error 300 times. They screwed me up so many times, that it's not even funny. They are simply the worst.

As this is my local post office, I can't offer up any complains about this location, although I…read moredon't have very many praises to sing either. The people who were here are nice and efficient, and although I have been told that sometimes the wait here can be super long, in my experience, my entire visit (usually to mail something or pick up a package) only lasts 5 minutes tops. Maybe I just am lucky with my timing. The building itself is all brick, and stretches along the block - it reminds me of the Armory back in San Francisco, although the uses of these two buildings are much much different. There is also the same woman on the steps every day, asking for change or what have you. She reminds me of the "feed the birds, tuppence a bag" lady from Mary Poppins. Luckily, there aren't too many pigeons hanging around.