Its a post office, so it doesn't get a full 5 stars but by ways of post offices, this one is pretty…read moregood. Its not the largest post office I've ever been to but it has great amenities. During certain hours (which I haven't quite figured out yet) there is a small kiosk set up where you can buy stamps. Including a great selection of collecting stamps. There are also automated machines which can dispense stamps. They offer instruction in many languages including English, German, Polish and many others. Beware, the machine dispenses your change in the form of a stamp. No money given. The staff are helpful and speak English well. There are also Post Bank ATM machines in the lobby. I've never used them so I can't comment.

I was recently traveling in Europe and I stopped at the Heidelberg Deutsche Post to ship some items…read moreback to the USA. The lady at the counter was rude and brisk and when I have her my package, she tossed it into the pile of packages to be shipped. I have recently received the package I shipped and every item in the package has been destroyed, even though I wrapped it up carefully, and the package looks like it has been kicked about. I have already attempted to email DHL and they told me to contact USPS in the USA but they are unable to help me because a barcode with a number with two letters in the beginning and two at the end was never generated, even though it should have been. Find another shipping company... it was a huge waste of time and money shipping with this company.

tl;dr: Packstation 229 in der Tiefgarage des Einkaufszentrums…read more Falls ihr Barcode von der Packstation 101 im Hbf nicht erkannt wird, kann es daran liegen, dass das Paket zur Packstation 229 umgeleitet worden ist, ohne dass es im Sendungsverlauf angezeigt wird. Wenn man davon ausgeht, dass das Paket zur eingetragenen Station geliefert wird und man über diese Paketumleitung nicht informiert wird, fällt es einem womöglich im ersten Moment nicht auf. Fangen Sie bitte auch nicht an zu verzweifeln, wenn Sie die andere Packstation auch nach 2 h noch nicht gefunden haben. Begeben Sie sich in die Tiefgarage des Einkaufszentrums. Dort werden Sie fündig werden! Aber bitte belästigen Sie bloß nicht die Angestellten von DHL oder der Post(bank)-Filiale auf der gegenüberliegenden Straßenseite. Gute Wegbeschreibungen oder gar die Kenntnis über die Existenz von Packstationen überschreitet deren Kompetenzbereich. Viel Erfolg!

They lost my mail. I…read morehave not received any response. I would not recommend them. They can not show a signed proof of delivery showing delivery address and the receiver name.

I think that overall their service is ok. I can't complain…read moreabout the service i got from the office lady but definitely i recommend them to have more stuff to take care of the public requests especially over the weekends. Overall i had a good experience and I use the service very often.