A Flashy Website and building doesn't make up for the fact that this is one of the worst letting agencies I have had this misfortune of experiencing. Make no mistake, these guys are scum! Having lived in a Deu Estates property for one year I can safely say that they will try and cut every corner possible, providing you let them get away with it. The staff are useless, they have hung up on me multiple times. Want examples? (Everyone needs evidence, it makes for good science!) We were broken into during summer. We rang the estate agents and told them the gate had been broken through, we also provided a POLICE REPORT stating that the security gate protecting the door had been broken through. Deu Estates refused to believe us and charged us £25 to replace the lock in the door. Note: Replace the lock, not even fit a new door! Me:My roof is leaking Deu Estates: Oh ok we'll get a contractor to come and look at that for you. Contractor comes, 'fixes' problem. 1 Month later, Me: My roof is leaking again, Deu Estates: Oh ok we'll get a contractor to come and look at that for you. Contractor comes, 'fixes' the problem. 1 Month later Me: My roof is leaking again, Deu Estates: No it isn't. Leaky roof for the rest of the year. This is not to mention the countless phone calls I've had to make to them over the year, most of which have had little or no success in resolving problems, mostly thanks to the Neanderthal staff, particularly the men. I'm a normal guy, I have gone out of my way to write this review so that YOU don't have to go through what I did. Take my advice and steer clear of Deu Estates! read more

I rented a property with DEU in my 2nd year in Leeds and was not impressed with a number of things. Firstly, the lack of basic 'people skills' in this company is infuriating. DEU will not greet you with a smile or happy-to-help attitude. Instead, you'll be greeted on the phone by a mumbled voice who can't wait to hang up. A phonecall with these people will barely exceed 30 seconds, no matter how complex your problem may be. The staff appear to be disorganised and flakey. I spent 4 weeks chasing up my £250 deposit which I should have recieved shortly after I moved out of my house. I visited the office a total of 4 times until I got the simple cheque that I asked for. This was the only way that I could carry out a BASIC transaction with these staff, as the phonecalls were so blunt I was left clueless about my situation. DEU will charge you excessively for any wear and tear that appears in the house. Make sure to photograph your property on moving in to dispute costs at the end of the year. Hundreds of pounds were taken from my flatmates and I for cleaning costs in a house that was extremely shoddy when we first moved in. The houses are supposed to be cleaned on arrival. Instead, we arrived in a house which looked like it hadn't been cleaned since the year before. When a cleaner did call at around 7pm that day, she pretended to clean for 5 minutes and then left straight away. What a welcome. DEU will continue to cut corners and take advantage of naive students. I can safely say I would never use this company again. read more

This agency is terrible. Having been renting in the Leeds area for the last 3 years whilst studying this is the worst experience I have had. Communication & transparency are non existant with these people. My property didn't have a working hoover when I moved in and it took them 9 months to provide one. All they do when failing to deal with a problem is either make an excuse or blatantly lie, such as protending we never reported a problem to them. Despite my tenancy with them ending on the 30th June, I am still trying to recover my deposit around 7 weeks later even though they are required by law to return deposits within 2 weeks. To make matter worse I had to accept a £96 deduction from it. This is because DEU thought it would be cool to not charge us for our water usage all year (without informing us) and just bill us on the spot without any prior warning for a years water rates instead of an affordable £8 p/m. Be warned people. read more

I've been with Deu for two years now and I have to say that after hearing my friend's nightmare landlord stories I'm so grateful for my letting experience with them. Any delay I've ever had in getting something sorted has been due to the landlord not the letting agents themselves. Now I rent directly from Deu and have never experienced any delay. When I suffered from damp in my room they came round and told me how I could reduce it in my room, why it was happening and gave me options to help reduce it in the future. They even redecorated the wall in my room once the problem had subsided. The staff have always been helpful,fun and genuinely nice people that make house viewings enjoyable. Sometimes you do have to nag when you rent a property that's just the way it works and it would be unrealistic to imagine otherwise. Big thank you to these guys for helping my uni experience run smoothly. read more

The 3 previous reviews smack of being written by business insiders! (3 Reviews within 2 days????) Having dealt with landlords elsewhere in the country, DEU is a very poor example. With 400 or so properties, having spoken to other students I am not the only one who shares this view on DEU estates, many just afraid to air their views. Reported issues are not dealt with for ages, and when done are BODGE jobs! No information pack was given when we moved in and office staff promise but don't deliver. The house we rent looks as though it has been through a war zone the amount of holes and cracks around the property and took a good week to clean before it was livable. The proprietor of this business Mr Singh, is very unapproachable, does not listen and is known to speak over you. Rental prices are high considering the quality. Would not rent again. read more

We have been renting with DEU Estates for two years now and I can honestly say we have never had any problems with them! Both houses have been rented directly from DEU Estates and they have always been extremely helpful and efficient. Whenever we have have had any problems they have been dealt with within a day of us reporting it, and nothing is too trivial for them. The staff are always really lovely and were very patient with us while looking round houses (and being fairly fussy!) and continue to be very accomodating about any issues that we have. I would strongly recommend renting from them to anyone! read more

We rented our student house in 2nd year with Deu and they were great, they had to come out for an emergency call at midnight (burglar alarm went off), and someone was there within half an hour. We also chose to rent a house directly from them for third year, and we had a couple of things we wanted to change, which they have always sorted on the day, or within a couple of days. Their customer service is great, always friendly and they do helpful things like only take rent out when they know student loans have gone through etc. Definitely recommend! read more

One of the better rental agencies I've used. When moving in they provided me with a welcome pack with a record of deposit paid, agency fees etc and also info about how to set up accounts with utility companies as well as special offers/ deal only available to DEU Estates customers (surprisingly, I've found it quite rare for an agency to do this. You'd think it should be standard). Our tenancy ran smoothly and deposits were returned quickly, we would have rented from them again if we were not moving away from Leeds! read more

Worst renting company every. been passed from pillar to post between deu and our landlord. Paying rent for a dirty run down hole in the ground. Now on 9 calls a da. All they say is i will call you back and i get nothing. They are one big joke. AVOID like your life depends on it. P.s I couldnt give a zero star rating otherwise it would have been that low read more

I am now in my 4th year at Leeds and have been with Deu Estates from the second year. Our numbers might have changed but we have just switched houses. I would definitely recommend getting a property owned by Deu them selves. There is always someone on the phone and there seems to be a response on the same day. Can't fault my time in any of the houses read more

After numerous bad experiences with 'back street' letting agents it was nice to have someone available to answer our questions. I will definately be using them again, they let us transfer our deposit to our new house! A very pleasant experience. read more

Olivia was really knowledgeable, professional and really informative. She was very welcoming and didn't make me like any question was too ridiculous to ask and is a credit to due estates and will definitely be recommending based on this. read more

I would highly recommend Deu Estates! I have rented directly from them for 2 years: any problems we have had in the house have been sorted very quickly and the staff have been excellent and were very helpful during house viewings! read more

Jasjeet has been incredibly helpful with helping me find a property, that was well within my budget. Any and every request or question I had was answered. Would absolutely recommend Deu. Thank you so much. read more

I had a viewing with Jas and he was so attentive and accommodating. Listened to all our needs and helped us find a property that suited without being pushy/un-natural like most agents. read more

Went on a viewing with Jaz and Stewart helped with paperwork. Friendly staff and easy sign up. Thanks guys

very friendly staff and quick communication, Olivia was a great estate agent from start to finish