Had to have some blood work done and went to this Labcorp because they were open on Saturday and…read morenot too far off my activity path for the day. This office is the smallest one I've been to for them. It's seating capacity is less than 10, which left a few standing as they either waited for the intake folks to call them or to see the technician. Once I was called for the intake, I began sensing I was in a health office unlike any I had ever entered! Why? They are by far the nicest medical profession people I have ever encountered in the most genuine of ways! While waiting for the technician, I watched as they explained to one person why they couldn't do their Covid test, but provided them a non-Labcorp site that would and gave them directions, all without being asked! The thought of the specialness of my experience was ultimately confirmed when I had me blood taken and the technician was just as nice as all of the others! Now there are likely many teams that work there and they may not all be up to this standard, but my hat goes off to team 4 for a great medical experience!

I've been going to this location for sometime. But yesterday I had a great experience with the…read morephlebotomist who was working with me. I was telling her how I'm in the process of studying to be a phlebotomist myself and she gave me great information of what I needed to do to get started in my new career. And I do appreciate her advice to stay focused and positive. And I can actually do this cause I explain to her that I am nervous about this whole situation. But speaking to her gave me the confidence that I can do this. During the process she informed me that I was dehydrated and she had to try my other arm which actually worked. She was very patient with me and very informative. Thank you for making my Saturday morning great.

Making an appointment online is a misnomer. I made an online appointment for a specific time so I…read morewouldn't have to sit in the waiting room. When I got there the receptionist said that the online appointments aren't a valid option and that I would in fact have to wait in the office to be seen. I waited over 3 hours for a less than 5 minute consultation. I would've waited less time and had better care if I had just gone to the ER.

Do not come here. It's now called care now and you will wait for 2 hours at least. They will tell…read moreyou to come in because they're ready for you then you'll wait 2 more Hours. Do not come here I'm warning you.

Awful service , terrible communication, got test done about a week ago and the patient portal said…read moreI had no test in progress and no results to be seen so I called the location and they told me they didn't see any test anywhere even tho they took about four vials of blood from me and a urine test. What happened to my tests ?

I had to make an appt at Quest for a pre-employment drug screening. I was able to make a same-day…read moreappt on their website which was convenient. I showed up 10 min early and they were able to take me right away. Both ladies working in the office were so friendly and welcoming. I was in and out within 10 min! 10Xs better than going to a patient first or other clinic for this.

Even with an early appointment, there was a 30 minute wait just to be called from the waiting room…read more The woman working at check in was rude to patients, including scolding a woman who asked to be called by her correct name.

Great customer service! Techs are very helpful and polite! Place was nice and clean. Front desk…read morestaff was supportive!

I have been a nurse for a long time, and I have to say that my experience at Labcorp has been very…read moredisappointing. The staff's unprofessionalism and lack of focus on solving client issues are upsetting to me. When clients are asked if they have the necessary paperwork and respond that they do not, the staff simply say in a rude sort of way, we need paper work! They then proceed to ask for the client's doctor, only to later say that they have the freaken paperwork. If there is an issue with a patient, instead of addressing it professionally, they just say, "Move it over," and walk it out ( lab reqs). I had cortisol levels that needed to be drawn by 9 AM, and I made that clear to them. Unfortunately, my concerns were met with indifference. Numerous customers arrived after me but were seen first, and I'm quite sure not all of them had appointments. One staff member, in particular--a heavyset African American woman with an afro--exhibited the worst attitude I have ever encountered in a lab tech or service representative. She does not seem to enjoy interacting with people, so I'm puzzled as to why she chose this job. It appears that Labcorp is struggling to find qualified staff and is failing to prioritize customer service in what should be a client-focused environment. This situation creates a liability that could have serious consequences.

The worst. Checked in and hobbled to my car to get paperwork. They closed at 4:30 and locked the…read moredoor at 4:29. Refused to open for me. She claimed to have texted me, she didn't...

The front desk staff was awesome! My issues began when I got to the back. The first issue is that…read morethey weren't discreet about reviewing my previous images. I had surgery in May of 25 and was left severely limited and in pain daily. I went to PF with hopes that I could get X-rays and find out what was going on. Well, the X-rays clearly show issues but the radiologist said he didn't see any issues. How? I have an entire knot that is filled with fluid under my thumb. My fingers are curling and I can't flex my wrist. PF didn't want to diagnose me because they didn't want to be the ones to go against the sergons' notes. But called me and said that I should go to the ER for further testing. Make it make sense. Is there an issue or not PF? SMH, VERY DISSATISFIED

The intake staff was HORRIBLE! She needs to learn how to treat customers/clients/potential…read morepatients. The quality of care provided is by far the worst. If you don't know how to interact with the public, you probably are in the wrong profession!

Gigi is wonderful Caring and very passionate I recommend 5…read morestars across the board she draw blood very well

From the owner: Phlebotomy School with national certification read more

I feel compelled to share my positive experience about this practice - especially Kedron Walsh P.A…read more and her team. I have been going to her for some time, and she consistently is kind, listens well and is very thorough. Truly I couldn't ask for any better, Also, Kedron has a delightful personality that makes me laugh. Kedron is a gem whom I deeply appreciate. In addition, the lab team is always efficient, thorough and courteous.

Recently moved to Richmond and my husband established care with Ashleigh Coles, DO. She has been…read morevery thorough, following through on some previous ER tests. Everyone we've come in contact with at the practice has been friendly, helpful and competent. Having worked in primary care myself, several of the complaints (reviews) about insurance and office visits are not valid; just showing patients' lack of understanding how primary care must operate under current system, whether we like it or not. Regardless, happy with our family's care at this practice.

I was so impressed with the imaging services I received here…read more Took the time to answer my question and made sure I understood the process Kept the appointment time Trish at the check in and later when I picked up my test results was very helpful !!

I've had many imaging services here and have always had a five star experience. Scheduled smartly…read more Never waiting long to get checked in or seen. Fast results. Clean. Great location. If you're lucky, you'll get taken care of by Dannan. Super nice, caring and super competent.