We had TONS of problems with our Hanover Tours vacation (Experience Illinois - August 2019)…read more Accommodation problems: at our second hotel (where we stayed for 3 nights) we were booked into a room with only a King bed - I was travelling with my father. The hotel was completely booked so the only thing they could offer was a pull-out couch. At our third hotel, there were 2 beds but the hotel room was damp-smelling, had carpet stains, water damage under the window and discoloured ceiling tiles. There was also a huge programming mess up. This tour was billed as a tour of Illinois with a focus on John Deere. When we arrived at the John Deere Combine factory we were turned away at the door because the factory was closed for re-tooling. We asked our wonderful Tour Director Kathy to find out from Hanover Tours what happened in the planning for this big of a mistake. This was THE tour that many on our bus had booked the trip for. Many folks who are still farming were missing grain harvest or had to hire folks to look after their livestock because they wanted a chance to tour this factory. As we left the factory I started to compose a Google Review but then stopped and realized that, in Hanover Tours' shoes I would appreciate a chance to make things right. I then emailed the company (and our travel agent) about our experience. The VP of Hanover tours, Diane Deibel, contacted me and said that "once I have all the facts, I will be back in touch" After dinner our Tour Director, Kathy read us an email response to her inquiries to Hanover Tours. (Diane Deibel, VP of Hanover Tours, has promised, through Kathy, to send me a copy of this email but hasn't followed through on that yet. Nor has she responded to my email, as she said she would) It said: - Hanover Tours found out in *JULY* that The JD Combine factory would be on shut-down during our week - that they did not share this info with the Tour Director or the clients on this trip - that they were sorry - that they would buy us lunch at Bob Evans Of course, I can never know but it sure feels to me that Hanover Tours assumes that because of the age of the clients or because so many on this trip are farmers who will be very busy when they get home, that no one will do anything about the mistakes made and the failure to make things right to the satisfaction of these (now former) Hanover Tours clients. I feel terrible for my Dad who was so excited for us to do these things on our first vacation together in 30 years. We've had a lot of fun together and with the great people we've met but I know that everyone is very disappointed with the way this trip has ended.

Just returned from a trip to Frankenmuth with Hanover tours…read more Enjoyed my trip very much. Jeff Smyth was our driver and Valerie Benett our tour guide. They did a tremendous job. There were a few glitches, but they were handled calmly and quickly. They went above and beyond my expectations. Would travel with them again, and would recommend them highly. Thank you. Marjorie Versteegden Strathroy, Ont.

Nathan was incredibly helpful! He asked the perfect questions and ensured we picked a location we…read morewere sure to love! He was very knowledgeable. If we had booked online by ourselves, we would have made a big mistake in picking our all-inclusive.

We had a family vacation this year, and this was the second time we have used the services offered…read morethrough Frederick Travel. There was a reason we did the repeat with them. Fabulous service from start to finish, and all the questions in between. Our rep was amazing, and we felt safe in her care. Thank you so much, we will be using you for all our travel needs.

From the owner: Frederick Travel Waterloo is in the business of providing exceptional corporate travel experiences,…read morewith representation on both a local and global level. We are an owner-operated boutique style agency with a strong focus on customer service. Our unparalleled commitment to excellence, mastery of cutting-edge technology and staff of passionate travelers, has secured our presence as one of the premier independent agencies in Canada specializing in corporate travel solutions.

Is anyone else having trouble getting data in downtown Kincardine? Even though my phone indicates…read morethat I have an LTE connection, I get not access to anything that requires data. It's the same at the golf course.