After my car broke down they kept it for 2 weeks and it still had problems and they refused to even look at it before they claimed that it wasn't their problem. These guys are rip offs read more

A few months ago, I realized that the car I bought from Destination Ford of Dumas was sold to me through fraud and intentional misrepresentation of the vehicle's value. I added proof of my claims to a server since they were claiming it was "hearsay" and the google drive links were not working for people. turohelper.com/proof-of-fraud This situation has caused me severe financial hardship, as I intended to refinance the vehicle to obtain a lower interest rate. I had expressed this goal to the dealership, especially because the high interest rate initially offered was challenging to manage long-term. On October 17, 2024, I spoke to Trent Winters, the manager of Destination Ford of Dumas. After not receiving the callback I was promised, I followed up and was informed that Mr. Winters was instructed not to speak with me further. On the same day, I reached out to the corporate entity that owns the dealership, Khoury Auto Group, and spoke to Salma Jones, their customer care director. Ms. Jones asked me to contact the general manager of Destination Ford. The following day, October 18, 2024, my spouse and I traveled to Dumas to speak with Cody Grove, the general manager of Destination Ford. We explained the entire situation, but instead of assisting us, he was rude, frequently raising his voice and grimacing throughout our conversation. Mr. Grove stated that if the dealership had convinced us the value of our 2020 Prius Prime was $39,000--despite Kelley Blue Book and other sources valuing it around $23,500--and assured us that this valuation would result in no negative equity in the vehicle, there was nothing wrong with that. He also said that if the dealership used outdated valuations that failed to consider the extensive hail damage sustained on their lot shortly before the sale, that too was acceptable. At the time, he dismissed our concerns as hearsay since we had not yet located the recordings of these claims. Since then, I have found the recordings and sent them to Ms. Jones. However, I have not received any further communication from Khoury Auto Group to resolve this deceptive sale. *Dealership presented an inflated value of $38,000 despite KBB's $24,000 without hail damage which was never reported so it did not reflect the true value, claiming a $16,000 "discount" (as heard in audio recording) that obscured real values and distracted me from the math I knew was not adding up...and still sold the car at a higher price than what we were expecting while making it look like they were giving us a great deal. This was after originally trying to charge us more and make the loan $42,000. Negative Equity (NE) was the reason we were trading out of the Rav4. We did not want high amounts of it. We went from $9,385 in NE to $13,365 NE (by trading down from a better vehicle in better condition that has held it's value much better) before accounting for hail damage on the new vehicle and we were tricked into believing we were actually positive equity instead after the trade and were getting a great deal. Had we not been tricked, we would have been much better off judging by the KBB values that the dealership convinced us to ignore and the current (possibly also the past) values according to JD Power. Because of this deception, we have been unable to sale, trade or refinance the 2020 Prius Prime and we are close to repossession and having our credit ruined. read more