Dr. Zach was in and out within 90 minutes and had our gas fireplace up and running after my simple…read morecleaning attempts failed. The fireplace needed a new thermo-coupler. The Fireplace Doctor offered a narrower arrival window (2 vs 4 hours), a competitive clean up and repair fee, and a better repair solution. The place we bought the fireplace and used prior for service was good. For this repair the alternative services provide stated the likely part needed was an entire assembly made up of three parts and cost $200+. The Fireplace Doctor proposed changing one of the three components. And the price was $20.

Very impressed. Really did a great job- professional- reasonable pricing. We will definitely give…read morethem our business in the future. Also, a nice fireplace technician. Informative and explained everything. I recommend this company highly.

Heat Glow is 1 1/2 yrs old, less than 5 hrs run time. Reside in the south 9 months out of year…read more This season fireplace would not light, "Service Required". My wife requested service and was told unit was out of warranty and service call would be $300 plus parts. Unit has two year warranty and $300 is a rip off. I read manual 'trouble shoot' and found controller needed to be reset, this fixed the problem. It took longer to take front panel off that repair. Fireside Hearth & Home is price gouging. Stay Away!!!!!!

Went into the store, immediately serviced. We got down to business with replacing a non-working…read morefireplace insert. The sales lady took down the details and I let her know we may be back. No excessive pressure to buy now or anything. We came back and just finalized things including schedule of install. First objective, have a Fireside assessor come out and confirm all the dimensions and setup. This guy was professional, offered options and again, no pressure on the options. I wanted the higher quality fireplace and this meant opening up my brick. Yes, it added to the cost (about $400), but the gentleman did not try to "sell" me either way. My decision. We received an email with all the dates and times of install (the process is for all these companies - install all the components, get city inspector to review, then finish the installation with hookup). There were NO surprises around this. At time of first visit, the Chimney Doctors arrived promptly and did there work quick. The installers were lined up right after them, but didn't arrive right away to take the old fireplace out. No problem, the Chimney Doctors took care of it and continued. Fireside guys came in and did quick work. Signed the papers, scheduled City inspector to come same day - all done by the crew. City inspector came out the same day. He was a pain in the ____ and stated the gas valve had to be moved - even though the gas line that they hooked up to has been there with no issues before. I think the City inspector was mad about his troubles getting up my driveway. Inspector said he would contact Fireside. Final hookup, I go up to the installer while he was working and asked him if the City Inspector contacted them to tell them about the adjustments needed... he did not contact them. No worries... Fireside installer contacted his boss, they finished the job and scheduled to get the gas line moved. Same crew comes over that did the original install and they couldn't believe why they had to adjust the line. I don't blame them, but they did what they had to anyways. On top of it, my boiler system was acting up while they were there. One of the guys looked at it, since he was in HVAC for many years, and offered suggestions on who and how to fix. Very helpful. All in all - This was the easiest experience I have had in a long time from start to finish from a company. I was concerned about paying a higher cost, but either way, it was very much worth it knowing I got a quality install by professional friendly people.

the fireplace guys are THE BEST !!!! I've used other…read morecompanies over the years the other ones were dishonest and incompetent i give the fireplace guys 10+ stars

These guys had very little communication from sales to installers. They brought the wrong color…read morehearth and made us go pick up the correct stone. Directions that were given to salesmen Nick Schultz's were never given to workers. He was rude and was uninvolved with the project. Do not use this company.

I almost never leave reviews, however I feel this is a case where it is warranted. My AC stopped…read moreworking, and after texting multiple HVAC repair companies, Mario was the first to respond, which I appreciated. I mentioned that we didn't need an emergency visit and he fit me in his schedule for the next morning, quoting $175 for the service call. After diagnosing an electrical short in the contactor, he left to pick up a replacement part, and finished the job that same day. At no point, before or during the repair, was I given a total cost estimate outside of the initial $175 or a chance to approve the total job amount prior to completion. It was shocking, then, that the final invoice came out to $800: a $175 diagnostic fee, two hours of labor at $175/hour, and a $275 charge for a part (contactor) that retails for $50 or less. In addition, I wasn't given an invoice upon completion of the job, but rather I had to ask for it twice afterward. If any part of this review gives you pause, I'd consider taking your business elsewhere.

No call, no show twice!! Rescheduled the first missed appt. They reached out and asked to…read morereschedule that second appointment. I agreed they didn't show up to that appointment, Or the one I had scheduled before the rescheduled appointment nothing like waiting the four hour window. No one shows up, called multiple numbers for them. No one answers. No call back!! If you enjoy waiting around for someone not to show up schedule with these people.!!! Zero stars!!! The name under the account was Anubha...I have text, saying appt change no response back. I'd be happy to share.

what a nasty place to try to get info on fire places and try to buy and pic something out. great…read morejob (lol) from the people that answer the phone to the sales staff. no way in heck would i ever use this place. should have read the reviews before i even called. save your time they just do not care.

Stay away. I have never talked with anyone so short and rude…read more We bought a home in Eden Prairie that had 3 Town and County Fireplaces, which had been installed by Glowing Hearth & Home. I called and tried to get some basic information from them and they were extremely uncooperative.

Called customer service today to ask a part question. Lady was totally rude and when I didn't…read moreunderstand her response to my question, I was told that this is the "end of discussion." I could t believe that. I haven't even used their product yet but I am very disappointed I selected it based on her response.

My girlfriend and I recently bought a starter home that needed some work and one of the things that…read morewe really were determined to get working was the fireplace. Unfortunately, the old one was in terrible condition and a construction savvy friend of ours recommended replacing it, so we looked at a bunch of different options and nothing really seemed right for us. I Googled around a bit and eventually, I found Heatilator and we were pretty blown away by what they offered. I STRONGLY suggest looking into them if you are looking for something other than a wood burning fireplace. There are for sure a lot of good ones out there but, they didn't jerk us around when we said, "we were just looking," and the designs they had were pretty awesome. Just saying, check them out before making a decision.

From the very first conversation during which I ordered a new gas grill and in-ground installation…read moreto the final demo after the grill had been set-up, every step of the process was professionally handled. Jake and Rich even came sooner than we had discussed when another appointment had to cancel. Their products, their customer service, and the installation itself was handled courteously and ably. We could not be happier with the end result.

They were great! I was referred to them by a friend & I was very pleased. So happy to have our…read moreinsert for the holiday season!!

Had chimney doctors out to a job in Edina for us and they did an amazing job rebuilding a fireplace…read morefrom the ground up they three floors. quality all the way! Thank you for the hard work

Abe's the best!! Definitely recommend - very thorough, explained in laymen's terms and no pressure…read moreto act then and there. Will definitely call him when we want to update our chimney. Thanks, Abe!