if i could give this place NEGATIVE stars i would. Unfortunately I have had a lot of recent…read moreexperience with funeral homes in 2025 with the sudden passing of my MIL who was diagnosed with a rare form of cancer that was treatment resistant whom we buried May, then my aunt losing her battle with cancer who we cremated in November-- but I cannot stress enough HOW THIS FUNERAL HOME has left a lasting impression on me that they offer ZERO after care service and may only be empathetic and easy to coordinate during the period you are revenue generating -- signing contracts and paying for the funeral. For context- my situation is unique and I can give Sutton concessions due to the legal procedure that has to occur in order for me and my attn to gain access to my fathers "file"-- In AZ only the person "reporting" the death has the right to the records of the paperwork filed with the funeral home that were filled out and there is a 10 day contingency period before those are executed in the event someone wants to contest those decisions (this is not my issue and its just the law). My father and our family unfortunately were deceived by his pseudo partner who inserted herself after my step mom passed. She concealed his death from me (she had a copy of his will and power of attny naming me the executor of his estate) and the rest of the family due to my fathers cash assets upon his death. We only found out due to her suddenly not returning our calls and when we requested a welfare check, we were advised by the officer that someone passed. Getting this information on how these decisions were made and why we were not notified (she would have had to fill out some form that there was no one to notify or no next of kin) is a critical piece to present in court her deliberate intention to conceal his death in order to access his wealth. We've done our due diligence, my attorney sent their attorney our subpoena late sept/early November (I do not have tracking info but it was sent along with the other subpoena and we already received those and even re-filed another one and got those results as well) and in an effort to direct my attorney's resources elsewhere I placed a few follow up calls and was advised someone would call me back. I then called again and forwarded the subpoena to another funeral director (not the main one who was with a family) via email so that they can fulfill this court ordered request. I would just assume that after telling them my situation on multiple occasions -- I have not even MOURNED my father who passed in March because I am knee deep in piecing the events of his death and ensuring I hold parties liable in the event he was taken advantage of. The subpoena has been received by their Legal representative Otto Schill- which I left a message for today (in addition the older gentleman I talked to today was extremely frustrating and was inserting legal advice that attny to attny should be speaking-- sir are you paying my attnys legal fees? it is well within my right as the executor of his trust and estate to follow up -- rather than pay my attny to send emails or make phone calls and utilize him for things I cannot execute and then he got short with me as I was visibly frustrated with this additional line of questioning + reiterating that this is one out of several phone calls I've placed with promises of a call back. In summary-- compassion should extend BEYOND death and the service performed -- especially to the immediate family members. I work for a fortune 20 company and in a operational leadership role-- this is simply unacceptable, especially considering your audience. Let families process their grief and mourn and provide them the support they need when they've followed the proper legal process to make these request. READ THE PRIOR 1 STAR REVIEWS FROM ANOTHER FUNERAL DIRECTOR. SOMEONE IN YOUR OWN INDUSTRY HAS BEEN CRITICAL OF YOUR SERVICES. I definitely would entertain other options in the event you need assistance after the funeral, the last thing you should worry about is that theres some paperwork that wasn't properly processed just to keep you in further limbo in processing your grief.

Please answer me why when I pay you a large sum of money for your services and you fail to report a…read moredeath to Social Security? My husband passed away in 2015 and Social Security has told no death has been reported for him!!!!!!! Very disappointed with your services

They handled my dads service, though they seemed proffesional at first they are sorely lacking…read more Not very good with follow up or returning calls. 1. Did not have the book we chose for sign in at funeral, subsititued something else day of. 2. They were late for graveside service. 3. For some reason they told vets we did not want taps for dads service, so we did not get gun salute??? 4. Veterans who were there to fold flag etc were slighted as funeral worker said I am a vet, I can do this, stepped in just as the veteran team was to start. Took the place of one of them???

we my brother there he is a vet army they said they needed power of attorney I brought it they said…read morethey call me if they needed more it's been over a week and no call I call them this morning and wanted to talk to the owner but they said no they would have someone call me tomorrow I think this is a terrible way to treat anyone so my brother lays there waiting sad way to treat a vet

Very warm and accommodating funeral home. They gave me room to breathe and didn't push me to make…read moreany quick decisions after my husband passed away. They were everything I needed in my time of despair and need. I'm grateful for their service and gentle handling of my needs. I would use them again and recommend them to others.

Hana, Chris, James and Jessica at Lietz-Fraze Funeral Home were kind, respectful, and very…read moreprofessional. They worked together with us and were attentive to every detail. They all understood necessary procedures, not just with the funeral, but the little things with set up, paperwork, burial. I thank Hana, Chris, James and Jessica for their utmost respect taking care of my Mom, Anna Wagner-Tondre. Thank you!

Do not use this cemetery for your headstone carving. I paid this cemetery company $1800 for my…read moregrandmothers headstone a year ago and to date it has not been completed and they will not call me back. I have no idea now what to do.

I've been here several times. My grandparents are buried here…read more For a cemetery in the middle of the desert I think it looks fine. There's no manicured lawns here. It's all rock and dirt. My last visit here I needed some help from the staff to find my grandparents grave. The gentleman in the building was polite and helpful.

Care Cremation & Burial were absolutely amazing. They walked me through every step of the way. They…read morelet me know what to expect in the days before my 30-year-old son was taken off life support. Every time I would call, they answered the phone immediately. It didn't matter who I spoke to they were compassionate and informative. I live in another state, and they called me every step, not an e-mail or text but a caring phone call. Most professional business I have ever done business with.

I can't say enough good things about Care Cremation. During one of the hardest times in our lives,…read morethey were incredibly supportive, compassionate, and patient with all of my questions. They made sure we understood what to expect every step of the way, which brought so much comfort during such an overwhelming process. The transport team arrived at our home quickly and treated my dad with a level of care and respect that truly stood out--honestly, even more than the medical transport he received before he passed. That meant everything to our family. They were also so patient and understanding with our unique and somewhat confusing request to divide my dad's ashes between multiple urns. They handled it with kindness and professionalism without ever making us feel like it was a burden. Ms. Jaye and Dominique, in particular, provided customer service that I will never forget. Their compassion and dedication made a lasting impact on our family. Care Cremation truly made a very difficult time much easier, and I am deeply grateful for their care and support. I highly recommend them to anyone in need of these services.

Only giving them 1 star because it would not allow me to give them no starts…read more I am extremely disappointed and heartbroken by the condition in which my niece's keepsake hair was returned to our family. After waiting over two weeks following her passing, we were given her hair in a ziplock bag only to discover it was covered in maggots. This was supposed to be a cherished keepsake to remember our loved one, but instead it caused additional pain and distress during an already devastating time. I expected the hair to be handled, stored, and returned with dignity and care. Finding it in this condition was shocking, unacceptable, and deeply disrespectful to both my niece and our family. I hope the facility investigates how this happened and takes steps to ensure no other grieving family has to experience something like this.

My father has passed away in 2021. The services where very helpful and quick on getting things done…read morein a timely manner. Very respectful on asking on family member. Everything was a great experience. Now after everything was done. The cemetery grounds, really need to be more upkeep. The watering needs to be more done on some areas than others. The water is very dirty and stains headstones. Everything that the water hits, turns brown. It's very hard to clean off and I tried many things to clean. But, it's a ongoing problem. I do try to come and visit my father above ground headstone. But, it very hard to see how cemetery don't take care of headstones. All that money spent on headstone and watching it get ruined with hard water stains. I rather have a great experience coming here and not worry about cleaning headstone every time.

Great people. They were very very accommodating when needed the most. I hope to never have to use…read moreParker Funeral again but if I do, it will only be them.

My partner of 25 years was brought to this funeral home after an unexpected death. I realize…read morelegally that I was not next of kin, however his children had provided authorization to the Parker Funeral home to talk with me. Please note his remains were being sent to me. I called 5 times in the period of 2 weeks, requesting someone to call me back with a stated purpose of understanding when his remains would be sent. I left a detail message with the individual picking up the phone. Also, providing additional insight that I was going through another burial of my father and wanted to be 100% sure I was home when his remains were delivered to me. All I requested was a call back. I also sent an email, requesting the same information. No one ever called me back as a courtesy even to say, we cannot disclose information to you. I received his remains yesterday. The post office just left them on my front door step with another package. No signed receipt requested, just simply dropped off. I am very disappointed in the lack of customer service received. Additionally, I have a family member that worked as a funeral arranger and they were shocked no one would even call me back to acknowledge my message. If you have expectations for compassion and service during an emotional time, I would recommend lower your expectation. You are not a customer just another source of income for them.

We lost my in-laws 7 months apart and both were practically unexpected. Feeling overwhelmed, in…read moreshock, hurt, sad, and helpless but with Dimond they treated the whole family with so much patience, respect, and comfort. We were all so very thankful to have them work with us. With Mom, we had a small viewing immediately after she passed. She looked beautiful and peaceful. The funeral home was comfortable and everyone was so very polite and kind. With Dad, we had them pick him up at the house. Because he was a vet, they draped him in an American flag cover and politely waited for us to be ready for them to take him away. Both parents were cremated. Every detail from initial contact until passing the ashes back to us was handled professionally with deep understanding of what we were going through and how hard it is to lose a loved one, not to mention two so close together. Thank you!

I have hear that Dimond and Sons are covering the funeral expenses for the 5 children involved in…read morethe tragic fire on Anna in Bullhead City. Hod Bless you for your heartfelt generosity.

There are no gardens here. I find it extremely interesting because each plaque has something…read moredifferent about some kind of memorial. They are very interesting rates and extremely informative. They are located in a great place and when you look up do you have a view of the London bridge. I WOULD definitely recommend.

we got a niche while living in Lake Havasu a few years ago the moved to Missouri in 2021 and found…read morea nice cemetary at our Church and decided we wanted to relocate it there. When I called them was advised that the Director would get back to me. Never got a call. I recently sent them a certified letter asking for a refund of $4400. which they received but still no contact. I am in the process of reviewing legal action BBB complaint, Attorney General etc to resolve this. will revisit this post and update the star rating based on their responsiveness