5 September 2024 (3:35 p.m./PDT): Actually, the local (Ridgecrest, California) BoA office is not…read more"Open Now," as shown on the BoA website. The local office closed down on 27 August 2024, leaving us here at our remote, small, California High Desert city high and dry. The least that BoA could do is to update its Internet profile to show that no local office is available and the only BoA presence in Ridgecrest is in the form of ATM's at two separate locations. Earlier this afternoon, I tried calling the "big BoA in the sky," trying to find out why a check (from the United States Treasury) which was deposited on 31 August 2024 won't be credited to my checking account until 10 September 2024. After waiting on hold for more than 27 minutes (and being subjected to continuously-repeated, irritating BoA commercial messages), I gave up. And it's especially irritating to hear the same old "we're experiencing a higher than normal call volume" blah, blah, blah. I'm not buying it. Hey, BoA: Hire more "associates!"

We had heard horror stories about this branch. Turns out…read morethey were true. Lazy, indifferent employees and manager. Dismissive and will avoid simple transactions. Bank elsewhere.

I have been with Alta One for about 25 years and I don't have anything bad to say about them…read more I've had a car loan through them and the contract agreement was fair and had a low interest rate. I also have a credit card with good terms and low payment amounts. Their fraud protection is good, and their customer service is as well. I did recently have an issue with the Elevate rewards department, in which my gift card points were lost, and my redemption code didn't work. It took some time to resolve but with the help of Lori Reeves, who works with Alta One's CEO, I was able to fix the problem. She took the time to investigate the matter and then restored my points to me. I'm very happy with the effort they made to restore my faith in their institution.

My husband's family has been a member since it went by a different name. Mother in law is 4 digits…read more Husband is 5 digits, I believe. They've been there when we needed them even though we're not in Ridgecrest. They've had our HELOC and financed vehicles. I've always been able to pick up the phone and talk to someone. Recently, my mother in law asked us to take over paying her bills. We went down and on a Saturday after Veteran's Day (which had also been a payday) we arrived at the main office in Ridgecrest and were able to meet with Brittney right away. She was able to help us figure out some issues and get the ball rolling. I knew it wasn't going to be one and done. The lines were long for the tellers because people were cashing checks. Everyone I saw working there hustled and had a smile on their face. We needed to call support with my mother in law on the line to get the online access going. her account was so old and had been set up to work with the trust. Things you don't want to know, I know. But support was helpful and things are moving forward. I have a firm belief that they'll be able to help us when we need it.

I have been extremely pleased with the service I have received from Navy Federal. Elizabeth went…read moreabove and beyond in assisting me with obtaining the documents needed to update their ELT number. She has also been a consistent supporter of my small business here in Ridgecrest by recommending our services to customers needing assistance with title-related issues. Her professionalism, kindness, and willingness to help are truly appreciated, and I am very grateful for her continued support.

Was in town for a wedding and needed some cash. This branch was clean, teller was kind and the…read moreservice was great. Loved being greeted at the door. Felt very welcoming!

I am totally pleased with the employees; the comfort and cleanliness inside the bank; and the whole…read moreChase style of banking. Soon, I intend to transition all of my accounts from B of A to Chase, based upon my recent interaction. I was there, with my dad ( a Chase acct. holder) to take care of family business. Our appointment was with Asia. Asia was super professional and quite thoughtful about dealing with the banking needs of a 90 year old. I cannot say enough good things about her, as well as about the Manager. As soon as they reconfigure the terrible parking lot & ATM area, they will have the most appealing facility in the High Desert.

Nice that lights were added for safer ATM access at night. Very well lit; terrific addition.read more

Dawn at the Base branch was very helpful in figuring out an old transaction. She provided great…read moredocumentation. The other employees chipped in to help also.

I have had an account with AltaOne for over 20 years. The last few years, this Credit Uinon has had…read moreallot of problems in not sending out new cards, loan issues, allowing me to withdraw my money either through BillPay or Transfer. I have another three bank accounts and have moved my money to them. This round I sold some of my stock and the money was transferred to Altaone. It's been three day try to move it via Bill Pay to my other accounts and the Bill pay will not work. I've called numerous time, they finally said they would increase the amount so I could transfer but once again it did not work. I am having to do three small transfers just to get me money moved. It's unfortunate as I love supporting small banks but it's looking like I will close it after two decades.

Chris helped me lift a hold that was placed on my account. I've always had exceptional service from…read morethe tellers and managers. They are always happy to count my change and help me with any issues I have. 10/10

The guy Brandon was a very big help he is the best I love how he's so kind but looks like he could…read morebe emo he is the funniest guy I met

I cannot believe this bank I recently moved to Ridgecrest California great little city I went to…read morethis bank got cash out of an ATM and wanted to break a 20 dollar bill and they said we can't give you change unless you bank with us ! Well I guess I won't be using this bank and the customer service has to be the worst I have ever experienced!

I have been a member for about 40 years. I was entitled to use online banking, but for many weeks…read moreI get THIS GREETING and cannot even look at my various accounts to check my balances: ACCESS DENIED You are unauthorized to use this resource. No phone number and no softening. No explanation as to WHO unauthorized me, when, or why. It seems a stupid and rude way to greet a long-time customer. I've called their service desk, but no one seems to be able to fix this. They put the blame on their "vendor." Well, maybe it's time to get a NEW vendor. I'm sure it's time for me to go elsewhere and stop them from using MY resources.