I have never been to a dentist for cleaning without getting numbing shots to numb me however here they used a gel and WOW what a difference!! No pain and Corina was gentle and caring. Lauren assisted the wonderful Dr with my tooth extraction again a great experience very caring and gentle!! 5 stars!!! I recommend this place to anyone wanting a place that takes care of is patients. Give Priscilla a call she will get you in!! Thank you Desert Pearl !! read more

I always have the best experience at Desert Pearl Dentistry. Priscilla is one the best professional I ever met: her smile, her customer service, her fair mind, is stellar. One of the best communicator ever. I met for the first time Yerenia (the dental hygienist) with whom I'm very impressed of her expertise, her mannerism, and her willingness to go extra miles to make me comfortable. Very grateful: thank you! read more

Went in today for a cleaning - first time under the new owners - felt like I was at a car dealership and not a dentist. After checking in, the receptionist came out with a clipboard to "review my treatment plan"... which included several unnecessary and optional services (fluoride treatment etc).. but these were not presented as optional at all.. just included with the service and I was told that I would have to pay $85 above what my insurance would cover FOR A CLEANING. When I told her that I didn't want anything that was not covered by my insurance, she literally drew a line on the form and said I needed to sign it anyway - just like a car dealer does. I refused and said I wasn't signing anything that said I would agree to pay for add-on services. I immediately felt like I was being swindled, and no longer trusted them, so I told them to cancel the appointment and I walked out. Be VERY careful here... if they tried to do this to me, imagine what they are doing to people that are less wary. read more

I have found Dr. Manny his staff at Desert Pearl Dentistry are the best. They are extremely attentive, prompt, personable, knowledgeable and keep abreast with the latest medical and technological advances in the field of dentistry. As an attorney who specializes in servicing clients in providing them with the best medical physicians in each of their respective specialties for almost 40 years, it is my job to research, review resumes and listen to clients' feedback as to which of those they recommend in attending to their medical needs with competence. Without any hesitation, I have found that Dr. Manny and staff at Desert Pearl Dentistry fall into that category. As an Attorney who is Recognized as One of the Top Work Injury Lawyers in the Nation, I can say that with complete confidence. One thing is certain, client loyalty and repeat patients are key in selecting those doctors of whom will provide the best care to give relief to those in need. Desert Pearl Dentistry is just such a provider, myself included. read more

I like Dr. Morales better than I liked Dr. Black. For all the bad comments about the mean lady that worked there , I agree with you all. However, she is no longer there or maybe she is hiding . Yay! Hannah is very nice. It's a much better experience! I highly recommend going here ! read more

Since you keep bugging me about leaving you a rating. The hygienist is great. Front staff has an attitude that you're bothering them. Also, broke a tooth on Thursday. Left a message that night. Didn't get a call back until Monday afternoon. They simply don't care. read more

Desert Pearl dentistry has been awesome , they are very informative and want the best for your health and smile.

Literally just got off the phone w/ them and wanted to post this. Not only do I love the quality of dental work, but the service that I get from this office ... wow. They are insanely sweet and understanding when it comes to questions on billing and payments owed. They were so accomodating to work with me for what might to some be a little bill, but for me was something I wasn't ready for... and I appreciate their kindness so much. You can't always know what's coming, but having someone in your corner to make it easier to mange is HUGE. Thank yall for being such a great office! read more

Dr Morages installs implants in gum. Then u have a massive infection and u can never have an implant in that area! He does not respond to what he did or return the 1000s back to u! Unforgivable! No star at all read more

GOSH....after reading all the reviews, I have to admit I had to go to another dentist. The Office Manager, Nanette, is AWFUL! I will NEVER go back there again!!! They need to get someone else, or this new dentist will never make it!! read more

This temperamental wannabe treated me like dirt during the short time I chose HIM to be my dentist. After he moved to his current location, his new Manager and staff were a horror show! Nasty, unfriendly, and combative! Black (I won't give him the courtesy of calling him "Doctor") didn't listen to my concerns; he was angry and curt; he no-showed for several of my appointments without having staff call, and he acted very skittishly and hesitant about performing simple, basic general dentistry. At times, he seemed confused, rambling, and angry. The worst thing a medical professional should be with their patients. I finally moved on to a truly caring dentist who is wonderful. Today, I find an Email from him in my inbox saying he is quitting his practice and going away to figure out his issues, I guess. Do yourself a BIG favor and when you hear the name DR. Brian Black DDS, run the other way! This fellow is a train wreck. Bye-bye, and don't let the door hit you in the a-s when you leave! You will definitely NOT be missed! read more

Had a first patient visit at this location. Dr. Morales was very thorough and I'd say probably the best and in-depth explanation I've ever got from any dentist with regard to my overall mouth health. The staff are very friendly and professional. Overall great start to a new beginning. read more

I was terrorized and humiliated by the staff and Nanette in particular. For very personal reasons, I refused having xrays and requested a cleaning only. I was informed that xrays are required and then if I didn't have the full procedure I would be charged anyway. When I challenged that this was neither true or legal, I was taken back to the cleaning room and told to sign a refusal of treatment form, which I did. Then Nanette reappears (having left after delivering the lie that I must have the procedure). With great glee she informed me that since I had not agreed to the xrays I must now leave and I would not be allowed to reschedule. The Dtr would review my file to determine if I was worthy of coming back. Not once did I raise my voice or be rude (unlike Nanette). This entire time my personal reason was repaid over their communication system to everyone in the office. I have never met a more heartless organization lacking in compassion or empathy. Shame on Dtr Black for allowing this behavior to impact his brand. read more

It's pretty shocking to read the previous reviews! I have never gone to the previous dentist, Dr. Black or met his office manager Nanette so I have no opinion on them. But the new Dentist, Dr. Morales and new office manager were very professional. I felt like my needs were heard and my dental care was thorough and painless. I am an anxious dental patient, but I felt really relaxed here and I liked how I was informed of what they were doing every step of the way. I will definitely be coming back here for my dental care. read more

Doc Black and his staff are nothing short of miraculous. I had a dental emergency (cracked molar) on a Friday evening. It hurt so badly I couldn't breathe through my mouth. NO ONE WOULD HELP ME EXCEPT DOC BLACK. He gave me treatment during an inconvenient time for him, completely disregarding his own plans to make sure I was ok. Basically, I believe you are an idiot if you go to another dentist than him. He and his staff care more than anyone in the desert. Do not hesitate, just call Doc Black because he ACTUALLY CARES!! read more

My wife and I drive from a far to see Dr. Black. From the beautiful front office to the friendly staff, it is always a pleasure. Dr. Black is very knowledgeable about what needs to be done and is very considerate and gentle. He is taking care of my Clear Choice aligners and have had very successful results. Maybe I'll post photos when my Clear Choice is done. Go to Dr. Black today for great results! read more

A new dentist, not Dr Black, (as he sold without notice of new ownership) had taken over. The new dentist is packing in patients and doing poor work. No notification of a change seemed unethical and discourteous to past patients. Would not go back there after a rush job not well done. The assistant was not well trained as she attempted to assist when the dentist was not present and with another patient ( or 2, 3, or 4) others. read more

Bad customer service, awkward hygienist, upselling services, they love charging fees. If you want a dentist with one or all of these characteristics this is the dentist for you! Stay away from this place read more

I had a appointment this last Tuesday January 19. And Sunday I realized I couldn't make it , knowing the office was closed I thought I would call and leave a message that I needed to reschedule so I left my message and the messaging machine, which said I will receive a call in 24 hours or less. Monday comes I receive a text regarding my appointment so I called again and left a second message, finally a girl named Hannah called me saying she received my message but it was less than 24 hours before my appointment and I would have to pay a $50 cancelation fee I told her I left a message Sunday and didn't get a call back I told her about getting a call back Hannah then told me she has never listen to the message on the message machine and it's my responsibility to call back. I asked Hannah to have Dr Black call me back and if he doesn't I won't be back. I guess I won't be back I really like Dr Black I disappointed I won't see him again. read more

dr rude arrogant cold rushed assistant unfriendly and girkl in accounting/ manager really rude..so no way will we take chance there on dentistry work also misled pricing over phone to get us in...no way will recommend read more

Let me start by saying that the dentist himself, Dr. Black, is an outstanding dentist and fabulous at his job... however, I was met by Nannett (I believe I spelled her name correctly), her attitude and rudeness from the jump, was unprofessional, rude, demeaning and I will NEVER return, let alone recommend anyone until the staff has had a training session on customer service, respect and or common courtesy... which is a shame seeing that the doctor himself is an amazing man/professional. read more

I can see why they try to squeeze every nickel and dime possible out of their patients...because their longstanding patients are dropping like flies! Do not recommend this office to anyone. High staff turnover was first red flag, second is they don't know how to bill and third is inexperienced staff that they have left. Worst cleanings of my life here and I used to not mind the dentist one bit. Found a new provider and look forward to never returning to Dr. Black! read more

I recently moved here to the desert and was recommended to this dentist by a few new friends... a couple months ago I went and to my dismay I was met with hostility and rudeness by a woman by the name of Nanette. I was so uncomfortable and appalled by the way I was treated I couldn't wait to get out of there. The dentist himself was very nice and knowledgeable but not enough for me to go back. read more

I have been going to Dr. Black for a few years and until now was satisfied with the services. There are occasions when some of my dental bills are charged on my mother's credit card. This was set up when I first started going to Dr. Black in the old office. I wanted to put some of the bill on my mother's card. Nanette said that I couldn't do that. I told Nanette it was set up this way when I was a new patient and there hasn't been a problem until now. I asked her to call my mother. She said she doesn't take credit cards over the phone. I was annoyed and paid some of the bill with my card. After I received the crown, and it was time to pay, Nanette told me the insurance denied the claim. I was not advised of this by the insurance company or Nanette. I didn't like the way Nanette was treating me. and I got upset. For starters, when an insurance claim is denied, an experienced office manager would call the patient before the appointment. This way the patient can postpone or cancel the appointment. It took me a few weeks to pay off the balance. I have decided to find another dentist. Nanette is very rude, and I don't want to deal with her in the future. Dr. Black and the rest of the staff are very nice. read more

Received a Dental charge for a service that I was told in advance it would be covered with my insurance. When the bill arrived it did not show paid, the Doctor's office offer a 50% adjustment that I refused to accept since I had ask and was told prior to the service that it was 100% covered. Now the office Manager said she would talk to Dr. Black and get back with me...this has not happen! The amount is not large but the principal is...please be careful...there word is not always good! Incidentally, this is the very 1st time I have ever sent a negative review....In my opinion, the problem here is either the Office Manager or the direction is coming from Dr. Black...Too many other choices to take a risk with this office! read more

I've been going to Desert Pearl for 10 years but recently fired them. I went in last week for a routine visit and after they told me to sanitize my hands and put on a mask, they handed me the bill for services I didn't want, need, or ask for, BEFORE I had any work done. I told them I didn't like the policy and asked for a records release form. A few days later I got a bill for $50 for a cancelled appointment. I called them and reminded them that I had a scheduled appointment 6 months ago and when I showed up for it their office was closed. No phone call, text, or email to let me know, so we were even and I wasn't paying it. The receptionist was very nasty and rude and threatened me with a collection agency. Appalling treatment of me after 10 years of loyalty. Dr Black is fine, but the office staff is rude, they try to upsell every time, and I don't like the new office open layout with no doors and you can hear all the conversations going on. , read more

Dr. Black... STAY AWAY! I've had three visits to Dr Black's office. He charges top dollar and It appears that he does good work. My last visit was somewhat troublesome as upon completion of my teeth cleaning, the hygienist asked if I wanted a fluoride treatment. I was unfamiliar with the process...the hygienist described it as a preventative procedure so naturally I told her to go ahead. When I checked out there was an additional charge of $25 for this treatment... at no time did she tell me that there was a cost involved but I thought it was best not to create a scene in the lobby so I went ahead and paid for it. I later asked a retired dentist friend of mine about the treatment and he said it's something that might help children but certainly not needed for a senior, and was just a "dental profit center"! Dr. Black advertises on a local TV station. A couple days after my last appointment we saw his ad that he states they have a "discount for seniors"... At 73 I qualify :-) I then sent an email to the office requesting that my credit card be credited to reflect the proper charge for my last visit to include the senior discount. You can imagine my surprise today when a call from their office representative...she was very abrupt and stated that they would "flag my acount for future business" but would not credit my past bill. This is my third visit to their office and I did not ask for the first two credits, only the last visit. When I told the individual that I was disappointed in the policy she remained firm. When I asked her why I was never informed there was a senior discount she said their "office policy" not to inform an individual who qualified, as they do not want to offend anyone by telling them about "the senior discount". Hard to imagine in this day and age that someone would be offended to get a discount but that was their response! I then told her that I was disappointed with their business ethics and I would be moving on to another dentist. I got the opinion that she really didn't care. I also mentioned I would be posting this on social media...she refused to give me her name and said that she would respond to any slanderous statements. There are a lot of dentists in the valley and I would suggest that if you don't want to be treated this way, find a dentist that has a office staff that is customer service oriented and a dentist that practices good business ethics! I reached out to Dr Black three times and requested a return call... I wanted to give him a chance to respond before I posted this on social media. He never called back. If you look at the recent yelp reviews you'll see many unhappy patients with problems centering around his office staff yet it appears Dr. Black doesn't seem to care... I will also file a complaint with the dental board for questionable business practices. read more

SHADY BILLING. DON'T GO HERE. This place is a joke when it comes to billing. They said they "attempted" to notify me of a balance I owed, but I never got anything in the mail. The address they had for me I still lived at they sent sent flyers but NEVER a bill. Then I moved and never received a bill, but i got a flyer from them AT MY NEW ADDRESS. How can you say that you sent me a notice? I had 2 dental insurances at the time of service and they only billed 1 of them. That's some nice front office work. The service is from 2017 and I get a notice from collection in 2021. Hmm, so you waited that many years to "attempt" to contact me. Seems like you're hurting for business and trying to scam people out of money. Don't get me wrong, Dr. Black is a great dentist. His front office needs some help with how they bill. read more

I found them to be on the shady side when it comes to recommending uninsured procedures. I got two different reasons for why I needed more xrays and then they tried to charge me for them. read more

I have been a patient of Dr. Black for the past year. I made my appointment for cleaning 6 months ago. Not thinking it was the Monday after COACHELLA. I had a 10 am appointment, I left 40 minutes in advance. I called to notify them I was running late. I arrived at 10:07. Checked in and sat for 20 minutes and was told I could not be seen. I was in total shock. How many times have you sat in a reception area to see a Dr.? They think nothing of keeping you if they are running behind, nor would You complain that they kept you waiting. So much for replying to all the texts they send about confirmation of appointments. Needless to say I won't be back. read more

Wow, i got fired by Dr Blacks office too! My husband and I each received registered letters today letting us know we are no longer welcome. We drove 150 miles, each way, to see Dr. Black who I always referred to as the best dentist ever. The scary, rude, condescending dark haired female that dealt with us was the worst example of customer sevice we have ever experienced. She was openly rude and hostile to me, and just rude to my husband who is too nice for his own good. Thanks for firing us, as I have alreday found a local dentist and felt bad about signing a form for our records to be transferred. Find another dental office uless you like being treated by "STAFF" as if you are too stupid to breathe. read more

We started seeing Dr Black in 2012 when he had small office and dedicated, fabulous support staff. The office was excellent and we recommended him to many of our friends. As soon as the office moved and he hired a new office manager, every hygienist and support staff left. We noticed a huge change in service and Dr Black seemed overwhelmed. Last year, Dr Black recommended dental implants and referred me to another provider, telling me that a partial would not be medically appropriate. My insurer denied my claim for implants because Dr. Black's office would not write a letter explaining why implants were appropriate, despite my 3 requests for same. And I was left with a bill for several thousand dollars which I paid in full. Now, after not hearing from their office for almost 2 years, we've now received a letter from a collection agency saying we owe a small amount of money without any explanation of date of service, or what the bill is for. As everyone knows, cost shares are always due at the time of service and we always pay up front. I would avoid this office. read more

I love how organized this office is. Everyone I worked with from setting up the appointment through the procedure and post-procedure were great. Very friendly staff. I really like Dr. Black. The vibe in the office is clean and professional, but relaxed. It's a super comfortable atmosphere. read more

Dr Black has made many changes this past year in regards to staff. This is definitely a major improvement! Everyone is profession and gives outstanding service. Sanitation is their priority and you feel you are in a surgery suite. I have been a patient of Dr Blacks for 6 plus years and he certainly takes great care in providing the best service possible. Roy S 05/14/2020 read more

LOVED this awesome office when they were a little office on Hwy 111. The charm of the staff and the excellent bedside charisma of Dr.Black was just so refreshing. The staff was very trustworthy and on top of everything from appointments to billing to the comfort of knowing we were in good hands. His service to our country, his winning smile just won us over as we sought to find a great dentist in the area. Something changed drastically when the office moved to Magnesia Falls location in Rancho Mirage. The staff seemed unhappy. With each office visit more and more staff turned over. At a routine cleaning appointment in mid June following many successful appointments for an implant restoration I mentioned to Dr. there was a large space between restored tooth and another old crown that food would catch very easily. He assured me the new restoration was perfect and the old crown had an issue that needed attention. A pre-auth would be sent to insurance company by the office and an appointment would be made. it sounded easy and practical enough. The appointment lady was new and didnt know the program to schedule me for the next cleaning visit in 6months and the insurance lady we usually meet with when a treatment is recommended was not in the office at the time either. So we agreed to get a call back from the office for followup. By that time the estimate should be available with insuarance company to replace the old crown. After a couple weeks we followed up with the office staffer responsible for insurance information, she was not available we left a message. This goes on for a few weeks. We called insurance company to inquire if coverage was determined since we had not heard back from Pearl Dentistry. Insurance company stated they had not ever recieved paperwork. Unknowingly Pearl Dentistry did not have current insurance information that was part of the delay. We accept shared responsibility for that. We got that sorted out quickly providing information to the office. Great concern was expressed why didnt the dental office reach out to us sooner?  More weeks goes by, follow up calls made for inquiry only messages left. We grew frustrated by the very slow action taken by the associate representing Pearl Dentistry. If it weren't for the amazing person we thought Dr. Black to be we would have just dismissed the entire problem and moved on to another office disappointed. We had hope and confidence the whole thing would work itself out. This long 16 week process to get a patient quote to restore a crown is still unresolved and no co insurance patient cost quote was ever generated. We were told approvals take 6 weeks. We could pay upfront and seek insurance reimbursement after. No apologies were made for the extensive time or arduous process. While professional language was used always on both sides it was sad to hear the dismissive tone in her voice on the phone during our last conversation. I expressed frustration that I didn't feel valued as a person or a client. I inquired if Dr. Black was aware of the situation and expressed that falling through the cracks like we were experiencing didn't align with the known principles of the office or of Dr.Black in years past. I expressed a simple apology would go a long way. She was very careful to dance around the words but never admitted to any cause of delay on her part or expressed any apologies.  Never having the opportunity to talk with Dr.Black since that cleaning appointment day in June.  Today we received a certified letter in the mail essentially terminating his services with both my husband and I. Just 3 days prior the last phone conversation I was told by the representative of Pearl Dentistry that she would contact insurance office and circle back with us the outcome. I've never been "fired" by any health professional. Never even close. I had the same Primary care doctor for 20 years, the optometrist 34 years and an industry professional for 25 years. My husband is so disappointed. So am I, It's sad and discouraging and I will think twice before I speak up as an advocate for myself in fear of causing conflict. I am very reasonable and understanding person. I recognize the systems in place are at times flawed. It's a sad day for me. I am sorry to be disappointed by Dr. Blacks prejudiced actions by signing this document without a conversation with his patient first. I wish Dr. Black and Pearl Dentistry well. I hope they find their way back to the days when the office was little and they valued each member of the staff and the patients like they did in the earlier days that helped build the young practice. read more

Dr. Black and his staff are amazing! They take customer service to new heights of excellence. They are super knowledgeable and do everything in their power to make you a part of their family including making difficult timing appointments work out. I can't recommend them highly enough for all your dental needs! read more

So disappointed.... LOVED Dr. Black and his dental hygienists. Unfortunately, it seems they need to hire more hygienists and office staff. My daughter got a message from the office that her appointment for next week needed to be rescheduled. She has had this appt in place for 6 months. I called yesterday to reschedule and waited on hold so long, I had to hang up. I called back today and waited another 7 minutes on hold. I was told that she wouldn't be able to be seen until December! When I mentioned her school schedule times, it got pushed to January 10th. Unacceptable. 4 months past her original scheduled cleaning is unheard of especially when my insurance covers two cleanings a month. It's truly a shame. read more

My family has been going to Pearl since we moved to the desert 3 years ago. We are so happy we made this choice! Dr. Black and his staff are wonderful and I would recommend them to anyone needing a dentist in the valley! read more

The most professional and highest quality of service I've ever seen! Courteous staff too! Highly recommended.

DO NOT GO HERE!!!!!!! The worst dental office in the desert. I actually got up out of the chair and left after they tried to upsell me for an extra cleaning. They charged me $144 for 4 simple exam x rays and a $50 fee for leaving my appointment. I requested my x rays and they still have not sent them to me 2 weeks later. My new dentist also requested them and they said they could not email them and that I would have to go and pick them up. The office staff are rude, especially their manager Nannette. She is awful!!! The hygienist was demeaning and tried to upsell. I went in for a regular 6 month cleaning and if I had stayed it would have cost me $600 for x rays and a cleaning. They should be reported to consumer affairs. read more