I'm doing this review strictly as a patient. I've been…read morecoming here as a visitor from Whittier Ca. I can only compare it to my home clinic. This place needs a remodeling Bad! There is evidence of it, throughout. Even though, they received my complete orders from my home clinic, it took them over 2 weeks to finally provide me the intravenous medicine ordered by my doctor. The technicians are very efficient in connecting and disconnecting you. At my home clinic you can connect easily to internet. Here, not so easy. And the television monitors are controlled by a single type of control. So your co-patient next to you can easily change or turn off yours! This might not seem that important, but, when you're there for 3 hrs and 45 minutes, you value your tv.

From the owner: Kidney Institute at Eisenhower Medical Center has earned a reputation for providing excellent…read moredialysis services to the Coachella Valley in the form of kidney failure treatment, kidney dialysis, dialysis, renal dialysis, and hemodialysis.

Dr. Joseph Sanchez keeps cancelling my appointments. Over the past 6 or 7 years, practically every…read moreappointment that I make gets moved. Over that period of time at least 20 appointment got moved. Not a professional way to run an office. I do not recommend using this doctor.

I love the Dr.s here! They are warm and caring, especially Dr. Erlanger. The staff members are…read moreprofessional and efficient. The visits are always painless

One of the top dialysis facilities in the nation! Great team of nurses, dietitians, social workers…read moreand techs!

From the owner: DaVita Inc., a Fortune 500® company, is the parent company of DaVita Kidney Care and DaVita Medical…read moreGroup. DaVita Kidney Care is a leading provider of kidney care in the United States, delivering dialysis services to patients with chronic kidney failure and end stage renal disease

I'm lost for words, my husband had a couple of heart surgery and was put in the hospital for 21…read moredays, during this time I'm searching for help with disability papers, I got absolutely no help at all, I call the hospital because that's where the surgery took place, absolutely no help there, they tell me to call his cardiologist office, I have my Daughter in law call down there and they tell her to contact the hospital because that's where it took place, I again call the hospital, this time they tell me to contact his primary care Physician, I contact the primary Dr. and mind you not only did he have heart surgery but now he's on dialysis, so the primary care Dr. tells me to contact the Nephrologist, I contact Dr. Batarsé office, mind you this is week 3 of going back and forth, like it's a game, So I contact his office and the office manager tells me, we don't do that here, she tells me you have to take it to dialysis with you and the case worker will fill it out, So I call DaVita dialysis in Palm Springs and I talked to Erica, and mind you Erica is probably the youngest one out of all of them, Erica is going to be my lifesaver, she's going to make sure that Dr. Batarse signs the paper work, this is totally Insane that someone has to go through such a thing, you people should be ashamed of yourself, someone's life has changed forever and you can't even give a help in hand, I pray that you never have to go through what we've been through, Thank You Erica

Doctor and staff were pleasant enough but seem to be disorganized. I had a 3 pm appointment but…read moredidn't get seen until 4:15 by then my regular doctor's office was closed he said he didn't have any of my stress reports. So he could not do a follow up which is why I was supposed to be there in the first place. Also the doctor had a strong accent and I found it difficult to follow at times. I called my regular doctor to change to another doctor. I will not be returning.

I live in Palm Springs so I wanted to have my surgery as close to where I live as possible and…read moreDesert Regional did not disappoint. I had hernia surgery yesterday. I was amazed how kind, thoughtful, respectful and professional all of the staff and visiting staff were. My care was 100% perfect, I could not have asked for a better experience for my first surgery. Everything that they were going to perform on me was clearly explained and in no way rushed. I had the same experience for my pre-surgery tests and phone call. Everyone went out of their way to extend every courtesy to me. I thank all of the kind nurses and staff and the anesthesiologist who made my experience and recovery so much easier than I had ever anticipated.

Nursing care was excellent, aides were kind and helpful and housekeeping staff was wonderful. I…read morewish I could say the same for other departments and administration in Desert Regional Medical Center. I am extremely disappointed with this hospital's failure to communicate and cooperate during a critical time for my adult, brain injured son. Despite repeated requests to case managers for essential discharge planning information and state required capacity assessment forms for conservatorship, nothing was provided except excuses. Phone calls, emails and nurse's requests for phone calls from case management, social workers and doctors are ignored. The one phone call from the case management manager resulted in her promising to obtain information and call me back within a few hours. So far, it's been 4 days with no information. This is typical of communication with this department. I contacted the hospital administrator who assured me these issues were unacceptable and would be addressed, yet no follow-up or resolution ever occurred. In fact, my subsequent emails to him were ignored. The absence of accountability, coordination, and responsiveness created unnecessary hardship for our family. This experience reflects serious deficiencies in patient advocacy and care coordination.