Im writing a review because I wanted to warn potential customers of what kind of people they may be dealing with. I submitted inquiries for quotes for a few available units looking to stay for a month on the Desert Moon Vacation Rentals website. A one bedroom and a two bedroom as a solo guest. The one bedroom was very small and I saw a two bedroom that had more space also available so I inquired about both. I also asked a question on the website after, asking about mail and food deliveries saying "are we allowed to get mail or food delivered to the apartments?" By saying "we" I simply meant the entire complex and didnt think anything of the wording. I was never implying that as more than one guest. It was just a generalization. After asking that question I got an incredibly weird response back by the owners who seem to think its normal to accuse thier potential guests of hiding something or lying? They stated "your inquiry was for one person but say "we". If you have another person you need to add them to the quote. Please note we live on the property and have cameras so we will know whats going on at all times" - picture attachment. Ummm Yikes. SO unnecessary. Im well aware of the guest policy and know cameras are on the property. That is usually standard when renting airbnb or vacation rentals. The occupancy is for 2 people, so why would I lie about only having one guest? It makes no sense. No, I am not lying. No, I am not hiding another guest. Absolutely no need for you to over analyze everything and say that to me. Absolutely Ridiculous. I was instantly met with accusatory and rude responses from the property managers for absolutely no reason. I simply asked a question. It was extremely bizarre. They seem very odd and untrustworthy of their guests so much so, they accuse you of hiding or lying something right off the bat with no right to do so. Its extremely unprofessional to treat potential guests this way and its a complete deterrent. Why would I stay at a property that is so rude to me immediately? Not ok in the slightest, you have no right to treat people this way. I did nothing wrong! After reading through their reviews on airbnb, I can see this isn't the first time these ladies have been untrustworthy and accusatory toward guests. I screenshotted several reviews essentially dealing with similar experiences about how accusatory these women can be and how unnecessary they act. One lady had a picture of a dog in her profile picture and the owners proceeded to grill her about not allowing dogs in thier rental. She never intended to bring her dog on vacation with her but for some odd reason these ladies made the assumption she was trying to hide it simply because of her profile picture. That is not ok! Just over the top and extremely prying and odd behavior. People can travel without thier dogs and solo travelers can stay in two bedrooms if they choose. JEEZ. I understand if you have had issues in the past with untrustworthy guests sneaking people in but this type of behavior is unacceptable and SO unprofessional!!!! Its a huge red flag. Why be in the rental business and claim yourselves as professionals when you do not trust anyone you rent to and this is how you respond? I was beyond uncomfortable while exchanging emails inquiring about the property afterward and they continued to be very rude and dismissive toward me. Would not give me more information and was just very weird and unwelcoming. They are just mean people. It was so uncalled for. I eventually declined to stay here because I do not deserve to be treated this way whatsoever. I did not do anything and even tried to prove im trustworthy and telling the truth by offering references or letting them read my airbnb reviews to prove I travel solo. I did not have to explain myself but felt it necessary because of how they were treating me. I wanted them to feel comfortable and initially tried to understand why they were suspicious. I have no reason to lie as I have been traveling all year SOLO!!! They declined my offer and continued to be very rude and nasty to me and try to play it off as if they weren't. I was very nice and tried my best to remedy the situation and make it right but apparently that wasn't enough. They immediately did not trust me. So strange..... I would not recommend doing business with these ladies as they are unprofessional and nasty. Beware, they will over analyze everything you do and say. BIZARRE and beyond creepy. I have never had this type of experience when trying to rent a vacation rental before and this was the absolute worst type of behavior I have ever come across. This isnt the first time and wont be thier last. Just to clarify: I believe it was Maria that I was speaking to in email exchanges. Unfortunately, a very unpleasant lady to interact with. read more

Desert Moon Vacation Rentals - Vacation Rentals Near Me

The house is architecturally unique and interesting. That's where it ends. The furniture looks like it was all gathered from Goodwill in the 80's. The linens are unmatched, crummy, and old. Curtains are sheets hung on wire. Every cabinet door in the place is nearly falling off. There's a great bathtub in the master suite, but the ancient water heater doesn't have the capacity to even fill it with hot water. You're in very close proximity to the guest house and there's not a ton of privacy from them, as there are no curtains in the main living areas of the house and floor to ceiling windows. The cleaning fee is ASTRONOMICAL and gets you nothing. I loaded the dishes, stacked the linens near the washing machine, stripped beds, and took out all trash - things that SHOULD BE COVERED BY A CLEANING FEE - and was left a negative review for cleanliness. Carla is unprofessional and rude. There are a lot of excellent desert homes in the Tucson foothills area. Do yourself a favor and skip this one. read more

My wife and I enjoyed our stay at the Desert Moon casita. The place was cozy, comfortable, and clean. There was relatively good privacy, and we were pleased to see and hear much of the desert wildlife during our visit. In addition, the location affords one with an opportunity to explore other sights in the Tucson area. Being at the base of the Catalina mountains, we were able to easily take a trip to Mt. Lemmon. We would stay again! read more

If there were a 10 star option I would give it! Desert Moon Retreat is such a special and unique place. I moved to LA several years ago and come home to Tucson frequently for visits. I feel like I have been looking for this place all over Tucson for years and now have finally found it. The home itself is incredible. Walking down the halls, you can't help but notice the placement of every window, framing the mature Saguaros and how the curved walls create a flow through the home. Every detail of the architecture reveals a perfect alignment of nature, spirit, beauty and craftsmanship. In addition, you can not get a more calm and peaceful place then in the middle of the Sonoran desert. the Mountains, cacti and the pool make for a perfect day. Maria and Carla, who run the retreat, are great and exceptionally professional and respectful. To top it all off you can bring your pups. Mine loved the retreat! Again, I can not recommend this place highly enough! My only fear is that the word will get out and it won't be available when I come home for Tucson trips. :) read more

Stayed at one of the desert moon vacation rentals a few years ago. Did not want to write a review of this property management firm for fear of retaliation. Property we stayed in was adequate however the property manager made our stay extremely undesirable. She accused my wife of being incompetent to be able to figure out the pool and spa We saw her numerous times driving by to inconspicuously check on us. We are 2 seniors, what harm could we do. This is not a criticism of the home we rented. This is a criticism of Desert Moon management company. She obviously had an issue with the 2 of us for what ever reason and was extremely unprofessional. There are obviously other vacation rental sites. Don't take the chance on having your vacation ruined. read more

Booked 3 week - but disappointing ____________________________________________________________________________ Other reviews accurately describe the many benefits of relaxing at this property. Despite booking what we saw as a luxury Retreat for 3 weeks and flying long haul from the UK, we arrived late evening to... nothing... no bottled water... not even a sachet of coffee. Motels are more welcoming than this. The same happens in the casita, but we helped out our fellow visitors. The main problem was insect bites to our ankles. We thought we'd accidently let in some flying beasties, but when it persisted and the bites became more frequent we got suspicious that there were fleas in the lounge soft furnishing (my wife napped on the bed settee and got bites under her clothing where no flying critter could reach). The website says pets "considered". We'd taken this to mean pets were the exception. We checked with Maria who replied: "We have guests with pets in the house all the time. I will come by and spray. That should correct the problem." This really was unexpected. We didn't want anything sprayed until we'd fully discussed it as the house contained our clothes and food supplies. We wanted to check out any proposed chemical before it was used. We thought we had this agreed with Maria saying: "I will confer with you before we do anything." From info on the internet we adopted a strategy of vacuuming the lounge and carrying the soft furnishings outside during the day and vacuuming them before bringing them back in each evening. (Not what we thought we'd be doing on our holiday). We also avoided sitting in the lounge as much as possible - this immediately reduced bite frequency. We received a message: "We have a treatment scheduled for tomorrow ..... the treatment company said that once dried, it poses no problem for people to enter and stay in the house." Not much "confer with you" in that! Still concerned about chemicals, we asked for a meeting and the result was we reluctantly agreed to leave prematurely, which was very disruptive to us. When I asked for a refund breakdown and mentioned: "We have not exactly been overwhelmed with apologies for what happened" we got the following reply: "FIRST OF ALL, YOU ARE A BIG LIAR!!!!!! WE HAD A LICENSED PEST CONTROL COME IN AND FOUND NO EVIDENCE OF PESTS OF ANY KIND. YOU ARE A DISHONEST A$$HOLE. YOU PROBABLY BROUGHT IN THE PESTS YOURSELVES. IF ANYONE IS OWED AN APOLOGY, IT IS US!!!! GOOD RIDDANCE. I PITY YOUR NEXT VICTIMS." Overall, while the property is delightful, we cannot recommend a stay until it is under new management. read more

Carla is not a real estate professional I would recommend! Carla runs an AirBNB as well which I was recently a guest at in Tucson. After 9 days and 1630 dollars everything was fine and I checked out. I gave Carla a good review as although the house was dated in many ways it was clean and suited what I needed during my stay. I was surprised to get home to see I had a negative review on AirBNB something I have never received as a guest or as a host. I called Carla immediately to find out why she had given a bad review. To my astonishment she said because I didn't reply to two messages she sent me via airbnb messenger she couldn't recommend me. The more ironic part is that I did reply to her message! She said she would try to change it which she cannot but beyond that who would give someone a negative review because they didn't reply to your message. We cleaned the house, paid good money caused zero problems and she provides a negative review. Don't do business with Carla there are other professionals who will act in a true professional manner. read more