I give 3 stars because sometimes it's difficult to find a sales person to help you or to answer your question. Now, that I am a very frequent customer, I know my way around the store and often go search for what I need in drawers.
Next time, I guess, I will have to break store rules and go on ladder myself to get the canvas from the top shelves, instead of running around searching for available sales person.
But, the staff is friendly and helpful, if you find them. Some are knowledgeable, some are less. One sales person didn't know what is Liquitex in a paint section...
I wish that they have more choice and variety of products. They don't have many of what is available on the market. Some regular products such as TriArt Titanium White (!) are missing in the store for months. They say it's on back order, but it is more likely that no one is taking a good care of the inventory and order products BEFORE they run out of them.
Overall it's a good store with flaws. This review is not to put the store down, but to be heard (maybe) by Management, so they can make improvements. read more