I didn't know what to do or how to do it and Ryan took me from unknowing to confident in the…read moredecisions I had to make. Really recommend.

A very caring company with staff that have hearts full of compassion. The online experience truly…read morehelped me make a lot of the arrangements from very far away. Thank you to Ryan who assisted me every step of the way.

I have zero experience with their services... HOWEVER…read more.. When your loved one is recently given a cancer diagnosis and even though have an EXCELLENT survival rate, they are still scared and nervous. Then out of the blue this companies unsolicited JUNK MAIL shows up in your mailbox! Would seriously like to know how our address ended up on their mail list. LIVID. ​

My in-laws made an appointment with this company and bought two pre-arranged cremation services. We…read morethought it might be a scam and called. The sales rep came back out and met with all of us to review everything. He took a considerable amount of time and answered all of our questions. He was considerate, patient and knowledgeable. We left convinced that the in-laws had made a good choice. Good job Neptune!

My brother passed away and the nursing home he had been residing at suggested Merle Hay Funeral…read moreHome to perform his cremation. Blair Overton called me the following morning after my brother passed away to discuss the arrangements. I was grieving and extremely emotional. Our family had dealt with a lot over the last couple of years and we had been struggling financially. I expressed to Blair that I was concerned about the cost and I was unsure how to pay for the cremation. His response was, "I have a business to run and we are not a charity Kristin. After all he was YOUR brother. " This was approximately 10 hours after my brother had passed. Such compassion. I couldn't believe it. At that point, in the state I was in, I handed the phone over to my husband and he continued to speak to Mr. Overton. After learning that my brother had a little bit of money set aside and that we could pay for the cremation my husband called and spoke to Blair about this and Blair's response was "How much money did he have?" This was none of his business. They are there to make money. They don't care about the fact that you've lost a loved one. They will only be nice if you spend a lot of money. Pathetic. I never received a personal apology for his extremely rude and insensitive behavior. Instead, he just told my husband to tell me he was sorry.

Blair and Alex were professional, knowledgeable, and went above and beyond when my brother passed…read moreaway unexpectedly. They handled my brother with care and respect. They were a great resource for my family to lean on doing this terrible time. Blair, Alex, and their team helped make the process as seamless as possible.

We lost my sister unexpectedly. We have never planned a funeral before. They was beyond helpful,…read moregenerous and kind during this process. My sister looked peaceful for her viewing. The staff was incredibly kind and considerate. They make you feel like you are home. I needed that in my time of need. Thank you so much. I would recommend them in your time of need. Also the pricing is way cheaper than others and you get that family feeling.

Donna is one of the most genuine people I have ever met. You can tell from the moment you come in…read morecontact with her, you and your family will be taken care of. I would recommend her to anyone in need of her services!

During the time our family is grieving, Funeral Director, Traci Johnston, provided exceptional…read moresupport and guidance as we navigated the process. As a stellar professional, Traci asked questions and listened as we described our loved one. The attention to details for the visitation, service, and luncheon were a true reflection of our loved one. Traci, her team, and Iles Funeral Homes are highly recommended.

Death is by far not easy to ever deal with. I live in Las Vegas & my Mother lived in Des Moines,…read moreIa. On September 19th, 2021 unfortunately my Mother passed away in the comforts of her home. This company from the moment their people arrived at my Mothers house. They were so loving, gentle, respectful & caring to say the least. I sat on FaceTime and watched them care for my Mother in such the most loving way. Bethany Fast was appointed to my family for ALL her last wishes. I have to say this woman NEEDS A BIG RAISE. She is truly an Angel. Bethany took care of everything despite the many challenges she came up against with dealing with my family. Bethany went above and beyond for us on numerous occasions. She remained calm and loving through it all. Mind you she was pregnant and due at any moment. Yet she remained such a gentle soul. With the upmost customer service. This company is by far the place to have your loved ones final arrangements taken care of. I truly truly appreciate everyone there that played apart of everything going well. We will NEVER forget you Bethany Fast. Nor this company for giving us the very best care and service at such a time. Thank you!!

Rest Haven is the nicest cemetery in West Des Moines and Des Moines Iowa. I go through RestHaven…read morecemetery to look at the swans and I always see Clark Shockley. He is the nicest person always asking me if there's anything he can do or help me with. I really enjoy his company and the beautiful cemetery thank you so much Bernice Thomas.

I am in Arizona and was long distance arranging a burial (inurnment) and graveside service for my…read morefather. I would like to thank Mates, Scott and MaryAnn for their help in making this a seamless and peaceful process. They were all wonderful via phone and in person. Very caring and professional. I very highly recommend McLaren's. Much of my family rests there in their wonderful care.

We had been working with Hamilton's for the last three years, as we had to have a service locally…read moreand one in another state, so things were much more complicated than normal. When we finally needed them, they told us that they would not have a funeral director able to meet with us for five days because there were so many people who had died! Can you imagine the panic, anxiety, and frustration that caused? Thankfully, we called McLarens and they immediately took over and did a fantastic job. They worked hard to put everything together for an additional service and burial in another state. Thank you, Andy, for your patience and compassion in an extremely difficult time. We are forever indebted to you.

Hamilton's West Des Moines. Find another funeral home in the Des Moines area! There was never one…read moreperson who saw me through the entire process. I had to be the one to call and check on every detail; basically nice people, but the right hand doesn't know what the left hand is doing with Hamilton's. One person is in WDM. Then another person you need is at Lyon Street office and will get back to you. And, if your loved one passes away towards the end of the week, be prepared for many different people to deal with. My father's obituary was posted on their web page (with the incorrect photo) before I even gave them the approval to do so. Too many other little things to post here. The funeral was at our church, and that was done with their representatives to assist us; they did a great job! Too bad the rest of the experience was so stressful. When sent a survey to rate our experience, I sent a long heart-felt letter back, describing my experience. I have never heard a word from them. I even sent it to their head owner person. Then...the icing on the cake? Three weeks AFTER my dad's funeral---I get a phone call from Hamilton's, telling me that my dad's program is ready for his funeral and I can check it over any time. Needless to say, I was speechless.