I'm posting this on behalf of my tech-challenged mother. "I've been going to Ray for 20 years and it really felt like he went out of his way to get you as much money back as he could. Then a few years ago he started to process less and less exemptions. Finally this year when I went to turn in my bag of paperwork that I have for 20 YEARS he told me straight to my face, and with no provocation, I'M NOT PROCESSING ANY EXEMPTIONS.. you're going to get what you get." I have gone with my mom for the past 5 years to turn in my paperwork alongside hers and I can tell you, NEVER has she received any hint that her exemptions were a problem. And then to suddenly shut her down in an office full of people, even though she hadn't even said a word yet.. it's unacceptable. I'm not just writing this because she's my mom. I'm writing this because he stopped caring and people need to know that they will be paying an accountants fee for what they can do on their own computer. read more