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    Dermatology Surgery Center

    1.0 (1 review)
    Closed 8:00 am - 4:00 pm

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    10 months ago

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    Advanced Dermatology & Skin Care Centre

    Advanced Dermatology & Skin Care Centre

    3.7(3 reviews)
    0.6 mi

    A collection agency just reached out to me regarding an unpaid balance from Dr. Johnston's…read morepractice. They confirmed all of my information and advised they had the wrong address for me on file. I immediately called Dr. Johnston's office and left a message which was never returned. I called again and was able to speak to someone in billing and they noted they saw the corrected address on file from the collections agency. I asked why I was never contacted prior to being sent to collections and was advised they mailed out statements and since they weren't returned by the post office they assumed I was receiving the bill. I then inquired why they can call, text, and email me reminders for appointments but never once reached out to me regarding an unpaid balance and was told it's not their policy. I had even called their office two months after my first and only visit (in which I paid my co-pay), and canceled my follow up appointment and was never made aware of an unpaid balance then, either. The woman in billing was unapologetic and quick to blame the post office and couldn't give me a reason why they couldn't have at least given me a courtesy call to advise me of an unpaid balance prior to being sent to collections over their mistake and was again only given a bland, it's our policy, excuse. So now, because of their errors, my credit has been negatively impacted and they couldn't even muster up an I'm sorry. While Dr. Johnston was knowledgeable, albiet brief in my interaction with him, and the nurse I saw was sweet and went above and beyond they have lost my business. The lack of oversight, courtesy and caring is regrettable. A collection agency was able to call me and resolve the issue in less than 4 minutes. Dr. Johnston's staff who made the error months ago never once contacted me regarding an unpaid bill that I was completely unaware of and not only did the billing department not care whatsoever they couldn't even manage an apology. Despicable.

    Great and caring doctor who has an eye for detail. Been to many dermatologists, and happy to have…read morefound Dr. Johnston. Very caring and takes the time to explain things thoroughly. Along with getting some skin tags removed, I had Botox and am loving the results. Will definitely be back. Highly recommend this physician.,

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    Advanced Dermatology & Skin Care Centre
    Advanced Dermatology & Skin Care Centre
    Advanced Dermatology & Skin Care Centre

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    Dermatology Specialists of Florida - Welcome!

    Dermatology Specialists of Florida

    2.6(5 reviews)
    12.6 mi

    Not sure where to start. 1st consult was good after that went down hill fast. had a procedure done…read morewas in the office for over 4 hours and saw someone 4 times. no directions with what to do after procedure. asked to come back next week, then not told it would take weekly visits-6- to de exact. told me I would need plastic surgery after 2nd visit and given a card to call Dr X for this. this along with the next 5 Drs don't take insurance. this should have been there job! also when calling in on hold for 45 min at a time. I could continue with comments. Will save you.. just a note do. to go to this establishment.

    I have never had such a terrible experience with this place before. In the middle of them switching…read moreout providers They had rescheduled to 3 different dates... each time I had to take off work, not only that I have 4 kids and it's hard to work around and plan appointments. Not to mention during one of those dates they didn't even put it down and i was still getting confirmation emails for the last one. No communication in the scheduling office.. When I finally got to keep an appointment I show up and they stated it was just for a consult... I have come here before and not to mention NO ONE told me this was all it was for. If I would've known I would've scheduled TWO appointments back to back. Top it all off I am going on a trip in 2 weeks... can't take off work... and have been rescheduled THREE times. No other place can get Me in before my trip. . Talked to the office manager and all she said was I could go in Friday but in a different town. I can't take off more work before my trip!

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    Dermatology Specialists of Florida - Amy West, PA-C leading a skin cancer education course.

    Amy West, PA-C leading a skin cancer education course.

    Dermatology Specialists of Florida

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    Dermatology Surgery Center - dermatology - Updated May 2026

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