I am a retired RN and thought I was familiar with the ins and outs of medical care for Seniors…read more After decades of being a patient of this practice and years of being seen by a Nurse Practitioner I really liked, I was "assigned" to Dr. Ko when the NP retired. My 1st annual visit with Dr. Ko was rushed from start to finish. I'm not sure it even lasted 5 minutes. Each concern I brought up was essentially dismissed as "sun damage". Since I have been treated for skin cancer in the past, this was concerning to me. After writing to the practice manager to complain and request to be switched to another practitioner, she phoned me and I was told "internal provider transfers were not allowed" at this time. I am stunned by this apparent policy! When I explained that I now need to be seen for a spot on my shoulder Dr. Ko "dismissed" but is worsening and I feel needs to be reevaluated, the practice manager informed me I had to be seen by Dr. Ko or not be seen at all. I told her that didn't work for me so now I'm searching for another dermatologist. My advice: stay away from this practice.

They have 20 dermatologists in this office. I was assigned to one who barely spent a couple of…read moreminutes with me, was dismissive and disinterested and then refused to give me any care at all for my severe acne because I had to reschedule a single appointment due to illness. With no other options in the city taking Medicare, my doctor referred me to this office again a year later for a concerning patch of discoloration that has appeared on my face and won't go away. I asked them to assign me to one of the other dermatologists. They said they'd check and call back. They never did, so months later, I called them again. They then REFUSED to let me see another doctor, saying I have to see the same doctor I saw previously, whether I was happy with her or not. They insist that's their policy and they won't make exceptions for patients who are uncomfortable with a doctor. Patients should have the right to see doctors WE are comfortable with, not those who make us feel worthless and give us unsatisfactory care. There is NO reason they couldn't allow me to see one of the other doctors except 'it's our policy'. If you have the option to go somewhere else, do. This office is unprofessional and cares nothing about patients.

Dr. Harre is amazing! She is so kind and handled my issue with great concern and compassion. I…read morereally appreciated how much she cared about my problem and genuinely listened to my concerns. My case was very time sensitive which I explained to Dr. Harre and she was very mindful of that and put a lot of effort to get me what I needed as quickly as possible which I really appreciated. I would highly recommend Dr. Harre because she is kind, caring, and extremely professional.

I was referred to this office many years ago by my PCP and my experience was definitely 5 stars…read more Office staff and Dr Harre were friendly and attentive. When I had a concern recently I made an appointment and was seen without delay, which is a plus. Even if a problem is not life threatening it eases anxiety to be seen quickly and I was. This time the office staff was polite enough, but not very welcoming. Dr Harre was not as attentive as she had been in the past. I felt like my concern was not taken seriously. She prescribed an ointment which I had filled but which had no effect. I was not told to return if there was no improvement, which there wasn't. I went to another doctor who did a biopsy. In the end, my concern turned out not to be a serious matter but treating it with an ointment was pointless. My two experiences, many years apart, were like night and day with this office. If I ever need another dermatology visit I will have to look elsewhere.

i chose bates mill based on the education and residencies of the practitioners and was impressed…read moreenough to decide to go. then i read all the negative reviews and became a bit worried. the woman at the front desk was nice, and professional. not the warm and fuzzy type but nice enough. the medical assistant was awesome and immediately put my fears about my visit fully at ease. the i met allison, the PA who took care of me. again, not warm and fuzzy, but really nice, gave me many opportunities to ask questions and seemed to care about what she is doing and to advise me what was happening at all times. she also contributed to alleviating any fear i had about my visit. i'm "from away" living in maine and i can tell you that most people in maine are not warm and fuzzy - but this doesn't reflect their overall character and willingness to help. i can't speak to racism (someone here on yelp did) but i can say that the one thing i do not find mainers to be is racist (except our ex-governor). being from new york myself and growing up in a rainbow society, if you think mainers are racist, it's because you're the one with a chip on your shoulder. it just ain't true.

Came here and was terribly disrespected by the doctor. I had my robe on, and the doctor came into…read morethe room and without saying a word, he grabbed my robe and threw it off of me so I was completely naked in front of him and two of his colleagues. Didn't even introduce himself or ask me to remove it, walked in the room and tore it off of me and I did not realize there would be other people there. They inspected me like cattle/live stock, told me I was fine and then left the room.

the people here are Amazing. They are so Human…read more So kind . So friendly Also they know what they are doing . Looking forward to my next appointment .

It's only been my first visit but this place is awesome! Bailey was patient and answered everything…read moreI needed. The procedure wasn't as bad as I thought it would be. I'm looking forward to my next session. They have a good referral incentive too! Check them out!

They have experienced injectors and run great Botox specials. The negative...when you have an…read moreappointment they are consistently 20 minutes which is frustrating. They should leave a bigger buffer between appointments if they can't stay on schedule.

I got a Botox application for the first time to lift my eyebrows. After about a week and a half I…read morenoticed the opposite effect. My brows were sagging and my lids are drooping over my eyes. I made an appointment with Jerry the owner to discuss this and she admitted her practitioner Bonnie shouldn't have put it in the top of my forehead and this is why my eyebrows were sagging. She did offer to inject more to try to fix it but after this nightmare, I didn't want anything more done and just wanted a refund. She refused and said it was company policy. She is the owner and refused to give me my money back. She said I had to pay for the product. M face should be back to normal in a couple months I hope. I will have to live like this until then. Accidents happen but a good business will backup their work. I don't recommend this business. Because my face is so noticeable, I have to let people know what has happened which is even more embarrassing. When they ask where I went, I will make sure to tell them and word travels fast. I want to spare anyone else the pain of what I'm going through.

Wow I am so impressed with Kim. I worked in plastic surgery for almost 10 years and received…read moreinjections from the surgeons. Kim gave me botox and filler and she did a better job than the surgeons!!!! I am so happy that I found this place and I will be a patient for life here!! Kim is really amazing at her job! I know that botox and filler can be intimidating for first timers but this is the place to go I promise you!!!

Kim is very knowledgeable and explains every procedure in words you can understand. She has a wide…read morerange of anti-aging services as well as acne treatments. I highly recommend her for all your youthful needs.

The office staff is friendly and Dr Maria is very professional. She listens to what you are trying…read moreto achieve and recommends treatments. The procedures are well executed and her follow up is great. I would highly recommend her and have to several friends and they all are very satisfied.