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Derek Malmsten - State Farm Insurance Agent

5.0 (7 reviews)
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Services - Derek Malmsten - State Farm Insurance Agent

Car and truck insurance

Life insurance

Vehicle

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3 years ago

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11 years ago

Great customer service & staff! Anything I need they get it done in a very timely manor. I would recommend them to anyone!

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I'm going to echo everyone else's sentiment that you are treated like their most important customer…read morewhen you walk in through the door. I came to Farmer's Insurance purchase new auto and homeowners policies after getting thrown under the bus by my previous insurance company and agency due to some complications. Michael Sanchez carefully listened to my situation and helped me get quotes from multiple companies. What makes him stand out from other agents I've dealt with is that he will patiently help you understand the various insurance terms and give you honest advice to help you get the policy that best fits your situation. Where other agencies will just get you in and out their door, don't put forth any extra effort when complications arise, Michael will go the extra mile and help you to the best of his ability. After being denied on an initial online quote, he personally made the call to the underwriter and made it happen, and even stayed until well after the official closing time to make sure he was done with my policies. In the end, after Michael worked his magic, he got me policies with better coverage at a lower price compared to my previous ones. If you're looking for insurance, you can't go wrong with Farmer's Insurance, there's a reason why they have a 5 star rating, and deservedly so.

This is the guy to go to. Went in got the best quote. Friendly service, very knowledgeable in all…read moreyour insurance needs. Thanks Mike.

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Phase II Review Completion…read moreToday I picked up my car at Legacy Auto Body and what an amazing experience with AAA and Legacy. No one like having to deal with an accident or mishap involving your car especially when it was parked but I found what is probably the best auto body and repair shop in Orange County. My car was covered by the other driver's AAA insurance. AAA and the Legacy Body Shop team did an amazing job processing the claim and completing the repairs before Thanksgiving. The AAA staff were amazing with stellar communication and follow-up. Thanks to Rich Tabach, Angel Nguyen and Tiffany for solid team work and customer service in delivering and unsurpassed quality in the completion of my car's repairs. Happy Thanksgiving. Highly recommended!

Ok, I'm a little upset right now and I'll try to be as polite as possible…read more In March this year, I added a car to my insurance. I was in Valencia and decided to stop by this office as it was convenient at the time. I was quoted a dollar amount for the card I added, then received the statement and it was higher. I thought "No big deal". I'll call to check why it's higher. I called this office to speak to the rep that helped me that day and the voice mail said he was out of the office a couple of days and to speak to another gentleman. So I called and this guy said "yeah John Doe" hahaha will be back next week. Ok, I called the following week and his voice mail was still the same "I'll be back Tuesday", I was like "shouldn't he be back?" I called and left messages on both extensions and still no response. As I was writing this review I received the call back. I just don't understand why I had to wait so long. I figured another office would be able to help me so I called an office in Reseda and the automated system went retarded on me, I figured "let me call the location on Chatsworth and guess what? The retarded automated system is everyone. After I received the call back my issue was resolved, but in the modern world, why would anyone have to wait two weeks to get something resolved? I'm just saying.

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AAA Insurance paid a "No Fault" Comprehensive claim for us, a little over a year ago, after a piece…read moreof metal flew out of the back of a truck and hit our front end. The front camera was damaged, which caused all of the caution lights on the dash to light up. AAA chose the repair shop. AAA paid for the repairs. No increase in my Premium. Great. 14 months later, while driving home from work, all caution lights lit up again. We took it to our Dealership, who told us that the cause was a faulty front camera- that wasn't installed properly. I contacted Sevak, my AAA claim adjuster, who said he would contact the Dealership. A week later, after hearing nothing back from my adjuster, we just received a call from our Dealership, stating that the claim was denied. AAA denied their own claim. LOL! No apology. No explanation. Just denied. We canceled our insurance with AAA, today. And, we highly recommend that you avoid them like the plague. TERRIBLE customer service. Worst EVER. The minimum stars Yelp allows for rating, is one. My ACTUAL rating is 0 stars. Thanks for nothing, AAA. NEVER again. SHAME ON YOU.

From the owner: Speak with an agent today!…read more Explore AAA's insurance product offerings designed to protect what matters most across all aspects of your life.Comprehensive Insurance Coverage: We provide coverage options for car, home, life insurance and more.Customizable Policies: Tailored coverage that fits your specific needs, whether for your auto, home, or life.Expert Guidance: Benefit from the advice of licensed insurance agents who understand your unique circumstances and goals.Discounts: Bundle your auto and home insurance and you could save with multi-policy discounts. Find out if you qualify for multi-vehicle and multi-driver discounts. Discover your eligibility when you call. Join millions who trust AAA for their insurance needs. Life changes, but your coverage shouldn't. Cover all your stages under one roof. Get a quote today and see why AAA is your reliable choice.

Derek Malmsten - State Farm Insurance Agent - autoinsurance - Updated May 2026

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