I've had work done there before. Now, in this economy, I can't afford insurance. Their "protocol"…read moreis now $150 just to walk in the door. They already have my history and I just need a simple filling. Nope. They won't even offer a quote on a simple filling.

Service on 1/5/2026. This practice is exceptional from top to bottom. We have been with them for a…read morenumber of years and the service is exceptional at every phase of the experience. Courteous, friendly, and very professional. I recommend this practice without reservation.

Hmm... where to start…read more The woman at the front desk, I believe her name was Rachel, was extremely rude when giving me the quote for a temporary crown. While I was signing the paperwork, she snatched it out of my hands, made a copy, and practically threw the copy back at me. After my root canal, I went to Dr. Smith for a temporary crown and what I was told would be a minor repair to a broken filling. The entire procedure took nearly three hours, and I left in more pain than I had after the root canal itself. My mouth was sore for almost two weeks afterward. When I returned for the permanent crown, I was told the appointment would take 30-45 minutes at most. Instead, I was in the dental chair for two hours. After the crown was placed, my teeth were cemented together to the point that I couldn't floss between them. I'm also pregnant, so while I understood the need for one X-ray, they ended up taking four and still could not remove all of the cement between my teeth. They asked me to return in 2-3 weeks, but at this point I will not be going back. I now have to see another dentist to correct the issue. Additionally, while trying to remove the cement, the dentist flossed so aggressively against my gums and the side of my mouth that it left my mouth extremely irritated and even caused a scar on the outside of my mouth. Overall, this was one of the worst dental experiences I've ever had.

I had to cancel my appointment last minute because i had developed aspiration pneumonia suddenly…read moreover weekend. The receptionist was rude and told me I would have to call back to reschedule my appointment when I was feeling better so as not to use their time. I didn't even know how to reply to that. What professional says things like that?

Dr Ian Sturn is great. I've been going here since I was a kid, and it's usually pretty frictionless…read moreonce you get back there. I've had cleanings, x-rays, a filling, and pretty soon, a composite filling on a peg lateral incisor. The front desk attendants have changed frequently and aren't always the nicest or most helpful, but the dentists are very helpful and explain what they're doing pretty clearly. They also explain extra options you might be interested in without trying to upsell you. It's also very affordable if you're paying out of pocket.

I had a pretty bad tooth ache with some sensitivity to cold. Met Dr Sturn and found him to be a…read morevery competent dentist who did not tell me I needed thousands of dollars in dental work. Instead he explained my tooth will eventually need to be removed/replaced and offered a referral. In the mean time he filled the cavity, prescribed some antibiotics and motrin. I was eeen quickly and he completed the work quickly. The young lady in the front office was very nice, polite, and attentive. I'm glad this is not a "chain/franchise" dentist. My experience with Byrd Dental (former dentist) was horrible with them proposing tens of thousands of dollars.

Office staff is difficult to deal with. I was shopping for dental plans and called to ask which…read morethey accepted so I could use it there. They don't know. I asked how that could be possible as they are the ones that determine which they accept. Short story - No help, I was given only some company names. My estimate for a procedure was given verbally rather than listing services. The default when you're leaving your appointment is they tell you what date and time the next one is verbally, as though someone is going to remember it six months from now. You have to ask for it in writing which just comes off as cheap. How much does it cost to give a card telling me when to come back and give you money again? If you don't have insurance, they don't seem to want your business.

Dr. Galloway and her entire team was professional, caring and knowledgeable. I plan to have her and…read moreteam install an implant. In addition she made me feel like a person not just a customer that she was going to make a lot of money off. I would recommend her to anyone! Good job! Having excellent staff is not simple and reflects the boss.

Having horrible time getting a refund owed to me after having 2 implants done. My dental policy has…read morepaid and there is a refund owed to me. We (my husband and I) tried today to call 3 times with no response, and was actually hung up on at one time. We are considering legal action if this does not resolve!!

I recently had a cleaning performed by Kaitlyn. It was my second time with her. She is fun to talk…read morewith but the important thing is that she takes care of you like you are a member of her family. She takes her time and explains everything she is doing. She makes recommendations that are relevant and explains the benefit of each. I will brag about her to my friends and family every chance I get.

I had an extremely disappointing experience at Roswell Dental Smiles…read more I responded to their advertised $99 "new patient special" for x-rays, exam, and cleaning. I was charged $546.93 after being told I required a gum treatment before they could clean my teeth. I agreed because Dr. Saranya Sakthivadivel REFUSED to do my cleaning if the treatment wasn't done first. After the treatment was done the hygienist began scaling but did not finish the cleaning, and polishing was never performed. I was instructed to return in one month to (1) verify whether the gum treatment worked and (2) finish the cleaning at no additional cost. The front office coordinator, Molli Scissel, confirmed this when I checked out. At my follow-up visit, instead of evaluating my gum treatment or finishing the work I already paid for, I was immediately presented with a new $193 bill for another cleaning. I showed my original receipt, and the receptionist AGREED I had already paid until Dr. Saranya Sakthivadivel entered and insisted it was "separate." She refused to proceed unless I paid again, and still did not perform the gum treatment follow-up she was supposed to check. I later filed a BBB complaint, which the office ignored completely. In response documentation, the dentist falsely claimed I used "inappropriate language," which never happened, an attempt to discredit me instead of addressing what actually occurred. I have call logs and voicemail screenshots showing their claims about contacting me were untrue, and that my voicemail was never full. This review is not about disliking a procedure it is about: * being billed for services not rendered, * being told verbally that something would be included only to be charged again, * medical follow-up being skipped, and * false statements made about my behavior. I am pursuing this matter with my bank, the Georgia Board of Dentistry, and the Attorney General. I am also prepared to pursue this matter in small claims court if it is not resolved. This was a deeply unprofessional experience, and future patients should be aware.

Dr. Saranya and the office staff are awesome. I needed to find a new dentist in the area when I…read moremoved to Roswell a couple of years ago. It's also quite clean there. I go for my cleaning twice a year and they would give me a small goodie bag after with toothpaste and a toothbrush. Before my scheduled appointment, I get a reminder close to the date and I can check in through my phone. I also usually never have to wait long at all before being seen for my appointment. They are located in a fairly busy area with other businesses right next to and all around it. I've never had a problem finding parking. I like the genuineness and care provided there, and I would highly recommend anyone looking for a new dentist to go there.

Absolute worst dental experience I've had. One visit was enough. I will not be returning…read more The hygienist and front office staff were very kind, but the dentist did not introduce herself, which set the tone for an impersonal and uncomfortable visit. I believe it may have been Dr. Reich, but I cannot be certain. I'm sure there are excellent dentists within their network given the number of locations. What stood out most, however, was something I noticed too late. Many negative reviews are met with long, defensive responses from the office that shift blame onto patients and disclose personal details. That lack of professionalism and discretion is concerning in a healthcare setting. I recommend others proceed with caution, especially at the Woodstock location. Based on the office's pattern of responding to negative reviews, I expect a detailed public response reframing my experience.

Phone call to front desk to six month cleaning, and a replacement of old crown- professional and…read morethe ultimate care provided by each staff member. Every treatment was exceptional. The only thing I'd like to have been different was the up-sell of "preventative toothpaste" $30! during my first cleaning. I believe it's available by Rx with dental insurance or on Amazon for $20.

Friend of mine highly recommended Dr. Johnson. She said that this Dr. or his staff is not trying to…read moresell you services that you do not need. His entire staff was amazing, so caring, friendly, and they answered all my questions, and they addressed every concern I had. To reach their office was a really long drive for me. However, I am very happy that I chose this Dental office, and have already recommended them to another friend. The office athmosphere was pleasant and simple.

I recently had a great experience with Dr. Koagel and his team. The office is welcoming,…read moreprofessional, and makes you feel comfortable from the moment you walk in. Dr. Koagel takes the time to explain everything clearly and ensures you feel at ease throughout your visit. The attention to detail and quality of care truly stand out. The office is clean, well organized, and appointments run on time. I'm very happy with the experience and would highly recommend this practice to anyone looking for a trustworthy and skilled dentist.