Finding a good dentist in the Miami area has been very challenging for me, but I'm glad I recently had to change dentists and found Dental Options. They are in network on my Delta Dental plan, so I gave them a call a few months ago. It was a little challenging actually getting an appointment, I was trying to make a dentist appointment 6 months out, and the person that answered the phones said they don't make their appointment books that far out. I think she may have been new, because when I questioned it, she asked someone and made it happen. I was provided with a call a few days prior to my appointment to confirm, and they offered to answer any questions I had. I arrived on my appointment day for my 9 AM appointment and was warmly greeted by the office staff. The dentist office is located in the sharp turn on 191st Street in Aventura in a larger office building (the one on the right if you're staring at the two buildings). They're on the 8th floor of the building, and have plenty of free parking all around the office building. I came in for a cleaning and initial doctor visit. They reviewed my x-rays and conducted an initial check with Dr. Montero. He saw two small fillings that had fallen out and he filled them on the spot while I was there in about 10 minutes preventing me from have to make another appointment. I was greatly appreciative of this! Dr. Montero and the other assistants were extremely friendly and professional throughout the whole visit. I went back to the waiting room for about 5 minutes after my fillings were complete and had to wait on a hygenist as they had shuffled their books around to complete the fillings while I was there same day. The hygienist that I had was so friendly and thorough and my teeth looked beautiful afterwards. Looking forward to my next visit! read more

I was very pleased with the service and attention given to me. The office was very clean. From the beginning everyone in the office was very friendly and professional. Dr. Adreina was very nice and took enough time to explain in detail my dental situation. Yanis was very careful while doing the Radiographies and Teresa was also very good at performing the cleaning of my teeth. I will gladly recommend and definitely give a 5 star to the whole office group. Urania S. read more

Dental Options - General Dentistry Near Me - Aventura, Florida

Horrible Experience - Avoid This Dentist! I came in with serious pain, hoping to get some relief, only to be treated terribly by this office. I had not received any communication--no letters, no calls--about a balance for over a year, yet when I showed up for an appointment, they suddenly said I owed money. Not only did they refuse to provide the care I needed, but they also made up this mysterious "balance" out of nowhere. How can a practice treat patients this way, especially when they're in pain? It's one thing to handle financial matters, but to refuse care to someone who needs help is inexcusable. Stay far away from this place if you care about your health and your time! read more

It's really one of the worst places I could have ever gone. I went to the initial consultation, I did everything, they gave me the dental plan and the appointment for the following week. I arrived on the date they indicated, I made the payment and when I was already in the office they gave me that it was a mistake and the professional was not there that we could reschedule for another day. 3 SMS, a letter and a call throughout the week I received to confirm that I would come, I came, I paid and then they tell me that the professional is not there? They are the least professional place I have ever met in my life and unfortunately I already have to continue the treatment because it is paid. read more

My 91 year old mother flossed a crown right out of her mouth. We went to Dental Options today and she was treated by Dr Merino. She could not have been treated any better if she was the Queen. We encountered so many staff on the way in and every single person was so friendly. Great attitudes, great people skills, and my mother's tooth was re-placed and she's still her beautiful funny self. read more

Dental Options - General Dentistry Near Me - Aventura, Florida

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Why do you want me to have a review here every time I give you a real review you people take it off I don't like the office I don't like the people in there they treat you like an animal get in and get out and that's not the way you do dental work sorry to tell you but it's not read more

Dangerous! This place insists on exposing your head to radiation every 12 months. They refused to do simple cleaning without doing full mouth X-rays even though I had X-rays done last year. TOLD ME TO LEAVE if i don't agree to X-rays again. This is against ADA rules which only recommend X-rays every 24-36 months for SAFETY. I was just trying to avoid radiation exposure to my entire head, but the Office Manager kicked me out instead. This place needs to investigated. Meantime, AVOID this place to stay safe and avoid unnecessary radiation. REPLY to OWNER: I was definitely a patient (now former patient). Ask you Office Manager about the 9:00am appointment on Monday! (I am simply using different name for privacy online! Let's at least follow patient privacy rules!) read more

Amazing care to patients! Super kind and friendly! The dental assistants always made sure that I wasn't uncomfortable or in pain while doing my X-rays and then the cleaning was super nice and very thorough. All the staff was friendly and always making sure I was okay and comfortable! read more

They are not dentists, they are sales people. Both my husband & I do not have any problems, so they make them up. We went to another dentist & we were right. We had no problems just needed a cleaning. DO NOT USE THEM!!! read more

This place quick to take your money but refuses to refund you when you owed a refund. I asked for a full refund, the only refunds part of what what I'm owed. My bf is owed over $300 from this place. The insurance paid them but they will not refund his money. His appointment was in January, it's now April and NO REFUND. We turn in the form they asked to turn in still no refund. Everytime you call, they say the manager will call back. AVOID THIS PLACE UNLESS YOU WANT TO LOSE MONEY! They like to make to your money and keep what the insurance and very freaking rude when you ask ABOUT YOUR MONEY THATS OWED TO YOU! read more

Kimberly Cash great support,explain mine full treatment has very much consideration for senior people. Armando QuinteroI will give 5 star review for cleaning and professional staff. read more

I scheduled a large appointment with a dentist at this office, expecting proper care. They assured me that my treatment would be addressed during the visit. When I arrived, they charged me upfront before any service was provided. I paid for a consultation at this dental office, expecting professional care and treatment. However, the doctor never even saw me.I waited for 1.5 hours to get help, Instead, I was met by a rude woman who was clearly unqualified to handle my concerns. I was rudely told by an unprofessional staff member that I wouldn't receive any treatment because the doctor was overbooked and could not provide the care I needed. I was told that I needed to leave the office. Despite informing them about the pain I was in, they showed no concern and left me without help. This office is disorganized, unethical, and lacks basic courtesy. Avoid at all costs. This experience was a complete waste of my time, and I'm still in pain without any resolution. read more

Worst bandits in the business The doctor said that the job should be extracting of the broken tooth No consultation needed The front desk looked into the paperwork and some bad taste lady behind the counter came out to tell me that I have to pay for consultation cause the insurance will not pay for it After that the doctor made it clear what has to be done So be careful and stay away from this scamers read more

Patients beware of this Dental options Office. They padded my bill and added charges that were not processed through my insurance in the amount of over $1000.00. they are scammers. When I asked to speak to the office manager to review my bill, she said she was busy and would call me back and she never did. read more

That was the worst experience I ever had, this office is pure fraud , disrespectful and unprofessional place I have talked to 3 managers Sharon, Eric and Carolina First , they did "estimate " on my treatment, which my insurance has a flat rates for the treatment, they tried to explain that everybody does this was so I comply Second, after I asked to pay everything right away , they told me no problem and charged whole amount. After I came for my appointment they told me I have an unpaid amount, which I though I paid. So they were trying charge me again, and gave me really hard time to prove that I paid everything, I had to call the insurance back and forward and talk to different managers because they were leaving on break or had days off and other excuses, it was stress abused from this doctor office , no one was helpful they basically tried to convinced me that I'm wrong and extortion more money , I won't never recommend this place to anyone. I usually don't put a bad reviews but this one gave me in real stress and anxiety, I felt my blood pressure went up so I most likely will sue this office and all incompetent employees working there read more

Dental Options - General Dentistry Near Me - Aventura, Florida

Update on my last review from over 4 years ago: Half of my tongue is still numb to this day in 2023. It has affected my daily life over the past years tremendously that I will never get back. Think about this before you book your appointment with ANY south Florida Dentist. read more

I called the place a few days ago to check out some dental options and I couldn't even have a decent conversation with this terrible receptionist. luckily I asked for her name before speaking to her. Some nasty woman named Yayleen gave me huge attitude the whole thing and sounded so bitter. Whenever I would even ask about dental options, she would respond sarcastically. I hope their dentists are better than their customer service. I'm never calling back. STAY AWAY FROM THIS PLACE!!! read more

avoid!!!!!! scam they will not reimburse the money your insurance pays!!!! be aware, this is a fishy place and the office worse, doctors will try to do work you do not need!! read more

This place has poor reviews and now I understand why. Sadly, I didn't see them before I scheduled my procedure. Otherwise, I could have avoided their customer service hell. To any prospective patients. Heed the negative reviews. There are many and based on my experience I believe it's safe to assume they've all been earned. read more

Horrible dentist...don't go there. the office manager is a rip off. the dentist (a French female, full of make up and lots of jewelry) knows nothing, she should not be practicing. everything that she said it was wrong, was not true. read more

If I could give this place 0 stars I would. Came in for a consultation and was under the impression it was going to be free considering they told me it would & said my insurance covered it. They're money hungry and tell me they're charging me $90 for a consultation. Worst place ever. They're truly money hungry people and no one should go. (I don't normally write reviews but this place is genuinely the worst place I've ever been to and have 0 morals) read more

Mi experiencia fue muy buena, me atendió Diana Izquierdo. Definitivamente recomiendo la atención con qué fui atendida. Gracias.

I am 78 years old. Dental Options is by far the best dental practice I have ever used.

Came for second opinion, and been told to brake healthy crown first, rather than the one that was really bothering, obviously to make sure I ll spend as much money as possible read more

This was my third time visiting this office. My family members have been going to this office, and highly recommended it. My initial impression still stands. They create the perfect experience for their patients. I am someone who enjoys personable relationships, especially with my healthcare providers. The dental hygienist (Diana) has been working with me since my first visit. I love that you get to keep the same hygienist, as it is a very personal experience, and once you find someone you love, you of course want to stick with them. I met a new dentist today, (forgot her name, unfortunately) she was super friendly, and knowledgeable. She answered all of my questions, and seemed to be just as concerned about my oral health as me. She's young, eager, and very upbeat. It was pleasant to see. Lastly, her assistant Eric was very nice, and personable as well. Overall, I will continue to be a patient here. They have been consistently thorough, and welcoming. read more

I will not recommend Dental Options due to poor customer service. I will never return to Dental Options for service, again. Improvement recommendations for Dental Options: making appointments only for services requested, notifying patients when their dentist leaves the practice, closing out insurance claims in the system when they verbally tell the patient an insurance claim is closed out, taking patients at the time of their appointment or within a 15 minute window, communicating with patients if a dentist/hygienist is running late, etc. read more

These people are total rip offs. They claim your insurance doesn't Cover a lot of things but when I call my insurance: my insurance tells me they cover it. I overpaid for a procedure and they "CaNt fiND mY cReDiT"... I REPEAT STAY FAR AWAY FROM THEM‼. Please you guys. I work too hard do my money. Just so they can steal it from me in a time of desperation. read more

Here they don't listen to what you want but tell you what you need even if you didn't ask for it and you dont even get an explanation. That's how they extract more money from you. Stay away from Dental Options, try to get dentists that are more professional and patient oriented. Most important, a dentist should be a caring person and in this office not even the Office Mgr. Nadine is like that. read more

Came in for the first time yesterday and was immediately impressed with how smoothly and quickly this place runs. My appointment was for 4PM and by 4:15PM I was already in my chair and having my X-Rays taken. The front desk ladies are really welcoming and helped me find my benefits with my insurance company. Dr. Horesh was really kind and knowledgeable and explained everything to my satisfaction without any rush. And Margarita did my cleaning and she was so sweet and gentle, kept everything clean, and explained various items to me as she went along. Very happy I found this place and highly recommend it to anyone. read more

I would give this office zero stars if possible. The first time I went for a cleaning I waiting 45 minutes to be seen. Then, the hygienist could not get the x Ray machine to work. She kept the things in my mouth though which really hurt. I had to make a noise for her to take them out. Next, I saw Dr. Hernandez who told me I had a small cavity that would need to be filled. So, of course I scheduled an appointment. Today I saw Dr. Papelle who told me I did not have a cavity just a small stain. She was very nice and apologized that I had to come in. My major problem is what happened next. They tried to charge me for today!! I explained that it was their first dentists fault and I should not have to pay for that. After 15 minutes of waiting they finally to me no blame should be dealt put and very smugly told me I could leave. I did and will never be back!! read more

Great staff, amazing service and very professional. I called in with an emergency, I did not have an appointment scheduled and the staff received me very cordially and the doctor was very helpful and treated me in a timely manner. read more

I've been coming here for a few years now ever since I had the most terrible experience with a previous dental office and I must say I am very pleased with their service and especially the staff!! In my most recent visits (during covid times), I felt safe as they followed all protocols. Check in was done via phone and my temperature was taken as soon as they called my turn. Now for the staff, Dr. Hernandez and her assistant Melana has been apart of my treatment team for the past several years and they are amazing!! Melana is kind, always on top of things, extremely patient and gentle which is so rare to find nowadays and most of all she makes me feel so comfortable at every visit. Dr. Hernandez is so sweet as well! She takes her time to explain things to me and you can tell she really cares about her patients. I know if they are both there, I am going to have a great visit! If anyone is looking for a new dental office, this is the one and you must ask for Dr.Hernandez and Melana because they are the very best! read more

Anyone who visits the eighth floor suite of D.O--the Aventura office of this franchise--should feel lifted just by getting a dental tune-up while getting a gander of the suite's unobstructed and airy, westerly views through floor to ceiling windows in all treatment areas of the suite which I've sampled to date. Don't let the views go to your head, I caution. When it comes to (A.) emergency call-back, or (B,) to providers anticipating a patient's need for second opinions without subtle, non-verbal cues to hurry things up because time is only theirs to grant, and (C.) and to a crass emphasis on fixing what's wrong now without even a hint to explore dental health needs from a general-planned perspective [takes too much time, so I surmise], D.O./Aventura will require more than paneling, marble and wispy views to establish trust with this new patient. I've already kicked the tires on this used vehicle, and was forced to seek care elsewhere -- albeit without the views and pizzazz. My head feels a lot better when I trust the chair-side approach and treatment recommendations of providers who listen to me instead of talking past me. read more

Great Office! My experience at Dental Options has been fantastic. From the first day, I walked in to meet Cynthia the Treatment Coordinator, who helped me feel at ease the moment she told me I needed several thousand's of dollars to get my mouth in shape. At first, I resisted until I realized I had to have this work done. Cynthia immediately found my "Care Credit", account and informed me that I could use this. I was so relieved to now have a payment plan in place. I next met Dr. Gonzales, who checked my gums for any problems, glad to report nothing major and Dr. Apelman. As soon as we all decided on a treatment plan Dr. Rosenstein took over. I had several crowns, two teeth pulled, cleanings, and finally the most beautiful Bridge made. All the office is friendly, helpful and always ready with a smile. I want to thank, Yoel, Yana, Nyla and all the staff for supporting me through a very tough time. I couldn't be happier with my beautiful new smile and healthy mouth. I would recommend this office to everyone; it is clean, professional, all the staff is kind, open, loving and most of all, there for you!. Thanks everyone for the last three months we had fun.. See you for my cleaning in a few months. Miss you already. read more

I have never felt as insulted as this place, the assistant who attended me had a lot of lack of professionalism that did not know anything about insurance, my insurance covers everything, including x-rays, and she wanted to charge me, I had to leave the place and go another dentist. read more

Wonderful doctors , very professional & friendly stuff. I'm a patient with them for 4 years and I love this place. My Dr Hernandez & Margarita are the best read more

I must say Dental Options has the best service you can ask for! I have the smile I've always wanted. Sharon and her staff are amazing! When I arrived, my teeth were in horrible shape. Sharon took her time with me, explained all of my options and helped me along the way with my treatment. I highly recommend it. Trust me, you won't regret it! read more

I really appreciate the extra precautions this office is taking during COVID times. The paperwork in office has been mostly eliminated because they send you forms to complete in the phone or pc once you confirm your appointment. The experience in the office has been great, social distancing in the waiting and then the team was well prepared with PPE and I think they had some extra air cleaning system. My dental issue was taken care promptly and I felt always treated with professionalism by doctors and staff at Dental Options Aventura. read more

This was a great experience for me! Rose at the front desk was very quick to get me in. The office was clean and the assistant melana took my xrays very comfortably and explained the procedures well. Doctor franco was gentle and the hygienist yana was thorough! Everyone was very nice and informative, definitely will come back again (: read more

Not Professional at all. I made a late appt for a cleaning and once the girl was finished cleaning my teeth she said thank you see you in six months. I asked for the dentist( I still don't know his name) and the dentist had left. No one to check behind the hygienist. Well I had a problem that the hygienist did not see even though I told her about it. After having a little fit, I got an x-ray taken of the tooth in question and yes, it is a big problem but the hygiest was sending me out the door. If this had been seen six months ago, it would have saved me lots of money.I would not recommend this place. I am so done. .. read more