My daughter (age 10) had an initial consult last week. She's highly fearful of dentist. She had a rough experience getting a cavity filled and has not trusted anyone coming near her mouth ever since. So I knew braces would be a challenge but a necessary challenge!
From the time we stepped in the door until the time we got to the car, Dr. Ross and his staff made our day!! They truly believe in everyone being part of their orthodontic family! The receptionist greeted us with a smile and showed us around the waiting area which contains a play area for smaller children and a VERY colorful aquarium that even entertained me (the parent)! Then a representative from his staff (Kim) came and got us (very little wait time). She spoke to my daughter mostly, injecting me when needed. I LOVED it! She had the brightest smile and the greatest attitude. My daughter asked A LOT of questions and she never hesitated, lost patience, or stopped smiling. It was so welcoming! Dr Ross came in soon after to evaluate. He spoke to my daughter walking her through the entire process of his actions during evaluation. He was honest, patient, and made her feel extremely comfortable. He sang and DANCED with her afterwards...even picked Bruno Mars which she happens to LOVE! It was hilarious, overwhelmingly joyful, and very entertaining! I immediately knew this would be the orthodontic family that could make her experience the most pleasurable, comfortable, and overall successful!
Another staff member, also named Kim, took her in the back for impressions and to be fit for a spacer. Once again we were greeted with smiles and high energy! Kim was outstanding! She walked my daughter through the process, answering her questions along the way. She was so patient!
The important thing for me was for my daughter to have trust in Dr. Ross and his team and to feel comfortable during the process. They exceeded my expectations immensely!! If you are looking for an orthodontist family that is friendly, welcoming, caring, has high energy, always smiling, and passionate about patients, then you'll come to Dr. Ross!! read more