I am submitting this complaint because I have experienced multiple concerning incidents at this…read morewomen's center, all within approximately one month. I understand that mistakes can happen, but the number and nature of these incidents in such a short period of time have left me extremely frustrated and concerned about the quality of care, patient safety, privacy, organization, documentation, and attention to detail at this facility.
During one appointment, I was undergoing a procedure that required me to be positioned with my legs elevated and exposed. While I was in this vulnerable position, the staff appeared not to know how to properly operate the examination chair. They repeatedly adjusted and repositioned the chair with me still on it, moving me into different positions while I remained exposed. This was extremely embarrassing and uncomfortable and made me feel as though my privacy and dignity were not being adequately considered.
After going through that procedure, I was then informed that they had not collected enough of the sample they needed.
At another visit, I came in specifically to have blood drawn for an upcoming procedure because I had been instructed to do so. I was told that the person who normally draws blood had just left, but a medical assistant who is now a receptionist offered to draw it.
Before she began, I specifically showed her the vein in my left arm that is routinely used successfully for my blood draws. She attempted it but was unsuccessful. She then attempted my other arm even though I explained that providers normally cannot obtain blood from that side.
Another staff member was brought in and attempted to draw blood from my hand twice. I again explained that the reliable vein was in my left arm and asked her to try it. When she finally used the vein I had identified from the beginning, she was able to obtain the blood successfully. By that point, I had been stuck multiple times.
I later discovered another concerning issue: my blood work had been entered under the wrong name. I was also required to provide an additional urine sample.
Staff also could not remember which arm my Nexplanon implant is located in, which further concerned me about whether important information regarding my care is being properly documented and reviewed.
During my most recent visit, the staff member who took my vital signs then could not remember where she had placed the paper containing my vitals. She was running around trying to locate it and could not find the paperwork. After everything else that has happened, watching staff search for documentation containing information that had just been collected added significantly to my concerns about organization and record handling at this facility.
What concerns me most is that all of these incidents have occurred within approximately one month. This is no longer one frustrating appointment or an isolated mistake. Within a very short period of time, I have experienced:
* Staff struggling to operate an examination chair while I was exposed during an intimate procedure.
* An inadequate specimen being collected during that procedure.
* Multiple unsuccessful needle sticks despite my explaining where blood is routinely obtained successfully.
* My blood work being entered under the wrong patient's name.
* Staff being unable to identify which arm contains my Nexplanon implant.
* Staff being unable to locate the paper containing vital signs they had just taken.
I understand that healthcare professionals are human and mistakes can happen. However, when repeated issues involve patient identification, medical documentation, specimens, medical information, privacy, and basic organization, I believe there is reason for legitimate concern.
I am not submitting this complaint because of one inconvenience or because someone simply had difficulty drawing my blood. I am submitting it because multiple problems involving different aspects of my medical care have occurred within approximately one month, and the cumulative experience has caused me to lose confidence in the accuracy, organization, and handling of my care at this facility.