I asked State Farm for quotes. Lena answered all my questions and returned my phone calls. Lena is…read morefriendly, helpfull, professional and knowedgeable.

I was sold a policy that I was told was "great coverage". After some storm damage to the house and…read morefiling a claim, I waited weeks for an appraiser, made a pile of calls trying to get the appraiser there, given a bunch of excuses for him to show up and then he had have numerous reasons why nothing would be paid. The funniest part was when the appraiser admitted he couldn't even authorize payment, it had to go to someone higher up and the chances of anything getting paid were less than 10%. And for roof damage, the split my roof into 6 sections and I was told that 50% of the section would have to be damaged for replacement.... of only that section. I swear, he counted the total tiles of each section, then the damaged tiles and said that my damage was below my deductible (there's another scam) and I should "hire a friend that's a roofer and buy him some beer". Low rates at first then just steadily kept going up. If I had realized that they insured on bad faith (look up that lawsuit in Texas) I would have dropped them years ago. Now read on for someone to make excuses and say they want to make it right.... clue: that's only for PR. There is no making it right.

Even with my accident history I've found amazing rates for myself through State Farm. The ability…read moreto customize and adjust your deductibles and coverage limits really helps based on your everyday driving situation. I got my insurance online at 2AM and had a call from my agent JAKE, "from State Farm" confirming everything with me the following morning. Much better than Progressive or Farmers/Bristol West. And EVERY State Farm agency needs a Jake in my opinion.

I forgot to report my property as sold to State Farm and the fact I had prepaid for the entire…read moreyear. Lane Madsen contacted me this property and quickly helped me secure a refund that I would have otherwise overlooked. Lane was always very cordial and easy to work with. I recommend him to anyone needing new insurance.

switched from geico to state farm saved me tons of money! thanks sam and bella!!!!!!!read more

Couldn't be more pleased! Sam was super friendly and helpful getting me set up with State Farm Car…read moreInsurance. I would highly recommend Sam and his team to anyone who has insurance needs!

I have been with State Farm insurance for over 20 years, but I am now advising all people to avoid…read moredoing business with Rachel Fitzpatrick. I was in her office last month to gain some help for an insurance claim, and because I was taking up some time in their office, Ms. Fitzpatrick rudely cut me off in the middle of my sentence, walked away from me and left me to deal with my problem with one of her other workers. The level of disrespect and unprofessionalism that Ms. Fitzpatrick evidenced at that moment was unconscionable, and I have decided to move all my insurance needs (home, auto, etc.) to another agent in town, and eventually, to leave State Farm insurance after 20 years! You'll notice that many of the other 'positive' reviews of Rachel Fitzpatrick mention the other workers in her office. And while some of her workers are great (like Emma Jones), Ms. Fitzpatrick was rude, dismissive and condescending in her engagement with me. Avoid this company and avoid Rachel Fitzpatrick.

Rachel is a wonderful insurance agent. She is extremely helpful and committed to taking care of her…read moreclients. Highly recommend!

This is the worse Insurance Agent!! Too busy to return phones when there is a Serious problem! I…read morewas given wrong information twice when changing my due date. NEVER was I told it was going to be marked as late when changing my due date. So I go to renew, & my discount for on time payment was removed. I was never told this would happen. So my new premium went up $25.00. WHAT? I drive to work 6miles a Week & they wanted me to pay $161.00 a Month?? All becuz Allstate Billing never gave me correct information, twice! The stress & worry they caused me was Inexcusable, Cruel & Ridiculous! Allstate doesn't care at all about their customers! What company would treat their customers like this. The owner, Tim didn't even have the professionalism to call me once about this. I called 3 times to speak to him & was told he's "out of town OR very busy". What, does he work 24/7, he can't return 1 phone call to a Customer that is getting treated so poorly??? I filed a complaint with the Insurance Company Of Iowa & the BBB! This situation was unbelievable as it went on. They even sent me a Cancellation Notice the 2nd time I had to change my due date! Ya! Then told me it was sent in error. Again, not one time was I EVER told that changing my due date for my payment was going to be recorded as A Late Payment ! Allstate Is Not A Good Company To Be Involved With! Stay Clear Of Allstate!

Horrible agents. They allowed someone to take over my policy and change the address and phone…read morenumber, then file a claim. I discovered it only by seeing it on my app. After resolving the problem and getting a new policy number, they had problems with restoring my 'Full Pay' payment plan. They kept changing it back (or never changed it in the first place) to the more expensive monthly charge. This was MONTHS ago, I thought it was resolved because my app said the Full Pay plan payment was scheduled and they had my bank info to take the payment. Suddenly I get a letter that says I am being canceled for non-payment when the automatic payment isn't due to be taken out for several days! I call them, and all I get is voicemail and they never call back! I've been with this agency for years, initially when they were here locally in Rochester MN, but now they transferred my business to their office several hundred miles from me in IOWA! Allstate has been good insurance, but this agency hires inept idiots.