Am absolutely disgusted by this practice. Insulted by extremely rude receptionists to the point I feel physically sick--literally -- when I have to ring them so I avoid ringing them. It's a disgrace. One of them implied I had lived longer than her mother so I should just drop dead!!!! Well,what goes around comes around,and as for the fact all calls are recorded I assume if they were most of the receptionists would be sacked on the spot!They obviously only keep recordings of what makes them seem good.In fact a very good friend of mine told me that's exactly what they do.NYE Bevan would be devastated at what his nhs service had become. Hypocratic oath--first do no harm. What a joke. One doctor actually asked me who NYE Bevin is!!!Am just sat waiting to die now as many of us oldies are.Congratulations Denmark street, you really are disgraceful.I can't physically get to the appointments they sometimes begrudgingly give me and they damn well know that. read more