I wish I had done some online research on reviews of AWF before making a decision to adopt a puppy…read morefrom here. The petfinder description stated she was house trained. She was not. Within 5 minutes of being in my home she had diarrhea twice on my floors. She did not pee on the pee pad either. I had to confine her to an area to keep her from peeing everywhere. The petfinder description also said she's good with other dogs. She was not. She would not play with my other puppy and only wanted to play alone. She was not socialized. I realized this was likely because she was found in the woods in Georgia with her brother Luke covered in fleas and ticks. This historical information that I found on her brother (from a different adoption agency in Georgia) was omitted from my adopted puppy's petfinder description from AWF. When I confronted the manager about this she denied that the puppy was found in the woods. Why would the Georgia adoption agency lie about finding these 2 puppies in the woods covered in fleas and ticks? During her 48 hours with me, the puppy had diarrhea and WORMS. I had to pull 4+ inch worm out of her butt and then she pooped out a large chunk of worms as well. She also had a very potbellied appearance despite being very boney. It makes sense she would have these issues because she was found in the woods. When I confronted the manager about that, she said her brother Luke has had no issues (he was adopted by another AWF employee) and in their care her poops were fine. I told them the puppy looks unwell and looks different from the pictures posted on petfinder. Her eyes look bad and they said it's just eye crud that could be wiped away. I tried to wipe it away and it didn't go away. I don't even know if this dog has been looked over by a vet. How do you miss worms or parasites in a puppy if it could be easily be found through a fecal test? A 4+ inch worm means she was infected for a long time. Her medical file did not show she was taking any dewormer medicine, only preventative medicine for worms. I asked for a refund of my $1,100 because of the misrepresentation. They said NO even though I told them she's not the puppy that was described or shown in pictures on petfinder. They lie here to get the dogs adopted without considering their health and welfare. I've included a picture of what she should have looked like and what she looked like when she was given to me. I hope they will give her the medication she needs so she can rid herself of the worms and get the nutrients she needs. I also hope her parasites were not spread to other dogs in the shelter.

I surrendered my dog to Abby who drove her own personal vehicle to get my dog from Iowa City. I let…read moreher know I only surrendered him because my landlord didn't let me have him at my apartment until I got a letter from my doctor saying he's a emotional suppor dog. Abby didn't get no information from me about my dog and she said she will sign and fill in the paperwork on my dog instead of getting accurate information. After seeing my dog on their website being put up for adoption I filled out the paperwork to adopt him back to my home. Abby then texted me & asked why did I surrender him if I wanted to adopt him later on. I let her know the reason prior and we communicated the whole time they had my dog. Due to her own reasons she said she didn't feel comfortable adopting my dog back to me, mind you he only was gone a month. This is very heartbreaking to me because if I didn't want my dog I wouldn't be trying to adopt him. The information on the website is incorrect and they changed his name as if he had no name and I text them and asked them why they changed his name. The whole time I was misled to think I could get my dog back and my 9 year old daughter is crying because we can't get our dog back. People have reported red flags about this shelter as well so please be careful when adopting or surrendering your pets to them!

Exceptional care, compassion, and kindness when we needed it most…read moreMy husband and I were vacationing in Galena, Illinois, with our two small dogs when we noticed that our 14-year-old Yorkiepoo was having a difficult time walking. Since we had been traveling and driving from Texas, we initially thought he might simply have a hitch in his giddy-up. But being a senior myself, I felt he needed to be seen sooner rather than later. I called Veterinary Associates of Galena around 4:15 p.m. and explained what was going on. They closed at 5:00, but without hesitation, they told us to bring him in. When we arrived, they took us back almost immediately and began examining him. They did blood work and even contacted our veterinarian back home in Texas to obtain his medical records and make sure they had everything they needed to properly evaluate him. Thankfully, his blood work came back perfect. They prescribed medication, and we were back at our hotel by about 5:30. The next morning, he was only so-so and was acting a little funny. I called Veterinary Associates again, and they were able to get us an appointment within a couple of hours. As he seemed to be feeling a little better, I ultimately decided to cancel the appointment. They told me that if anything changed, they didn't have another opening until the following morning, but they would do what they could. Unfortunately, by about 4:00 that afternoon, he had taken a major turn for the worse. I told my husband, "We need to go to the vet," and we didn't even call ahead. When we arrived, they immediately knew something was wrong and rushed us to the back -- and this was on a busy Friday with a full waiting room. They examined him extremely thoroughly and then sat down with us and counseled us through what was happening. Sadly, we were faced with the most heartbreaking decision a pet parent can ever make. What meant so much to us was that we never once felt rushed, dismissed, or like we were imposing on them, even though they were incredibly busy. Every veterinarian, veterinary technician, and staff member treated our precious boy with such compassion and dignity. And I especially want to mention the wonderful girls at the front desk. They were every bit as compassionate and caring as the medical staff. Because everything happened so quickly, I was having a very difficult time trying to figure out how we were going to get his paw prints back to Texas. One of the women at the front desk told me she would personally pay for the postage. Since it was the middle of summer and she was concerned the prints might melt during the trip, she even offered to take them home and "bake" them herself so they would be safe to make the journey home. That small act of kindness meant more to me than she could possibly know. Losing a beloved pet is heartbreaking under any circumstances, but having it happen while you are hundreds of miles from home makes it even harder. Veterinary Associates of Galena gave our little guy the care, attention, and dignity he deserved, and they gave my husband and me compassion when we were at our most vulnerable. We cannot thank the entire team enough for everything they did for our fur baby and for us. We may have been from Texas and only in Galena on vacation, but they treated us like we had been their clients for years. If you are looking for a veterinary practice in the Galena area, I would wholeheartedly recommend Veterinary Associates. Five stars doesn't seem like nearly enough.

Outstanding doctors, outstanding staff! Melanie couldn't be more kind, helpful and professional!…read more All the doctors are amazing but Dr Ryan is the best vet I've ever come across.

I would NEVER take my girls back to her. It was our puppy''s first hair cut ever and (owner) Silvie…read morestarted by going right for her eyes! Our pup nipped at her. She immediately called me. I was barely out of the parking lot. Silvie said, "Come and get you DOG!". She was so rude and nasty. Our dogs need to go somewhere that I can trust that they'll care for them with kindness and respect. Respect for our pets and their owners!

I took in a dog that smelled badly and looked rough. Got back a lovely, silky golden retriever with…read morefresh breath! No one grooms as professionally and has your dog looking AKC perfect! He has been hacked at plenty of other places, some leaving our dog looking like a punk rocker! We plan on taking our dog regularly as Sylvia is booked solid! Gotta wait your turn! Thanks MFP!

I love that this shelter brings in stray dogs from Miami that were s he filed to be put down…read more That's how we adopted our sweet Patterdale Terrior. He is probably the best dog we've ever had. Staff are friendly, shelter is clean, animals are well cared for. I would definitely go back if I ever wanted to adopt again.

Had an appt to look at a dog, was driving all the way from Iowa city, only to find out half way…read morethere that he was adopted.... I love that they are finding pets a new home but when you make an appt. to see a dog at least call and say he found a new home....

THE largest assortment of Tuffy's doggo toys I've ever seen on display. Many hard to find and…read moreunusually well- thought out dog (and a smaller cat selection) toys and pet coats, as well other pet-parent must haves (peiple t's and s"weatshiits). Love this store!

This was a cute little store for animal lovers. They had cute clothes to show love for your furry…read morefriend and well made food that seemed to be good quality. They had good inventory and customer service was very friendly when we went to check out. It seemed to be a little pricey, but what isn't pricey anymore. Overall, if you like animals it would be a fun store to check out and you may find something you like.