Not hang up on a terminally ill future client! Respect and…read moreunderstanding when someone says they are tone def and has had 15 strokes what happened to CARE giving ??? Dignity,understanding and respect we did not ask to be in our situations and hard enough to have to ask for help. Just to be hung up on. We go threw enough on a daily basis This is not the only company that has inconsiderate people as employees... 3 yrs and still not a single decent person or company in Spokane and Spokane Valley I worry about the clients who can't speak up for them selves respectfully y'all should be ashamed

I could not be more thankful for the True angels that came into our lives when we needed them the…read moremost to take care of my Stepdad as he became more debilitated in his last months of life. Peggy could not have been more perfect & comforting as a caregiver & true friend to all of us as our daily daytime caregiver. Denny had utmost trust & joy at seeing Peggy daily, whether it was helping w/ Activities of daily living or just sharing joyful banter. Kaylie brought joy & comfort to Denny, bringing her guitar & allowing him to sing & feel a part of himself he had lost a long time ago. Cody provided a man to converse with about old times & life memories. Sandy, brought the HUGEST heart & comfort in a vulnerable time (Night shift) & could be trusted to care for his safety & ultimately hold him in her arms & protect him from falling in his last breaths. She provided protection for my Mom's heart in the most difficult hours & gave all that she had to ensure Denny had any comfort he needed that she could provide. These caregivers mentioned were invaluable & I am thankful we found them when we did- Much Love & thanks- Garnet Davis

Vilma and staff care about their patients and go above and beyond to help in every way.read more

I have been using Silver Steps for companion care for my spouse with dementia. I chose them over a…read morenumber of other companies for the following reasons. Their focus is clearly on my loved one and how to honor his needs with dignity. They are so flexible and less expensive than others. They don't demand an unnecessary number of hours either. The owner and companion have become an extension of our family. I love watching how excited he is to spend time with his buddy and am grateful for the respite. Stellar company.

They are a very unprofessional service non of the caregivers have any training and most of them…read moreshow up and have no idea what the patient needs so they just sit and play on there phone I am VERY DISAPPOINTED in the service that was provided plus they over bill the insurance company....

This place is , well I'm really surprized they are still in business!! I started with them in…read more2014, i got very lucoy and my first caregiver was wonderful had her for over 3ans a half years then her huband had a heart attack, she needed to care for him, it was downhill from there!!! One caregiver after another, you were very lucky if one even showed up!! I did have a consistent one, she loved my TV, that's all she did, soaps I became pretty frustrated,,and angry, and fired her myself , and then fired Addus!!! Then they hired as a supervisor one of my worse Caregivers, Didn't Surprize me!!!! Didn't Surprise me when they fired her later that year, what really surprised me was they hired her back as a Caregiver!!!

This is the best company I have ever worked for. They are kind, helpful and extremely appreciative…read more They did a great job matching me with my clients , who are very dear to me now. We are all very happy

I would not recommend Family Resource Home Care based on my experience as a former Caregiver…read moreManager. After the new Branch Manager took over, I felt the branch lost its direction, professionalism, and focus on its mission. The Branch Manager hired an employee who I personally experienced bullying from. When I brought concerns to the Branch Manager about his behavior, as well as staffing, terminations, and what I believed were policy and compliance issues, I felt I was repeatedly given excuses rather than seeing the concerns addressed. She even tried turning it on me. I also contacted HR and kept them informed because I wanted to protect myself and make sure everything was documented. HR did try to help me, but ultimately their ability to resolve the situation was limited because the Branch Manager was above me in the management structure. The situation became so stressful that I was leaving work upset and crying. I ultimately had to make the decision to leave to protect myself, my professional integrity, and my well-being. I was not the only employee to leave, and I saw continued caregiver turnover and a significant reduction in hours. If you have problems with this employee, my advice is to document everything and go directly to HR. Based on my experience, going through the Branch Manager did not get me anywhere. HR did try to help, and employees should use that resource.

I have been thinking about this review for almost three months as the investigation in to me from…read moreAdult Protective Services slowly made it's way to the finish line with a complete exoneration to the accusations from Sunshine Home Health. These people came in to my home for less than a week and reported me to APS for "Neglecting" my dad. I will point out it was news to my dad that he had been neglected. My dad had just moved in to my house, I was NOT his caregiver and he was in full control of his life with my assistance. I was never once part of a care meeting, therapy session or anything. My dad was in full control of his faculties and asked me to do lots of things, which I did. I work a full time job and was NOT my dad's caregiver at the time. He was in fine shape and again, if he needed anything from me he would ask, and ask he did. We fully outfitted his unit in my lower level with a walk in shower, grab bars, toilet riser, ramps etc. I had taken care of my mom who died in Feb from advanced dementia as her only caregiver in that same lower level unit. That was literally why I bought this house. I had so many home health companies come and help and I never once heard anything but, "you take good care of your mother". She went on Hospice and was bed ridden for almost 7 months while I took care of her with the help of Spokane Hospice. They were fantastic and I never saw a single note that didn't say the I took great care of my poor mom. Having these people make such awful allegations has done so much harm to my mental health and family as I continue to take care of my dad who is in much worse shape after a series of terrible nursing homes. Sunshine wastes valuable resources from APS with these attacks. There are other reviews that say the same thing. The CEO of Sunshine did a letter to the editor in the Spokesman talking about the hero caregivers who take care of their family. What a joke. I personally feel like this report had more to do with my pride flag than anything else. In short, DO NOT LET THESE PEOPLE INSIDE YOUR HOME!!!! There are so many other really good options but this is not one of them.

They use their "mandatory reporting " as a way to abuse, terrorize, and try to maintain power and…read morecontrol over clients. False reports were made to Police and APS; who found no violations or negligence. In fact, a certain manager, shower aide, and a social worker were characterized as vindictive and attention seeking by APS. Regulations were misquoted, as a matter of law, and generally caused completely unnecessary drama for our family. I can't imagine how much worse it would be for people with loved ones in assisted living. I highly urge people to keep looking for other resources.

NEVER AGAIN! Leaving my spouse and not providing basic care for my spouse and also my pets was…read moreunacceptable! Pressuring me for money upfront when I was laying in a hospital bed with tubes and IV's everywhere was also unacceptable. When I questioned all that went on at my home (or didn't go on) the woman I spoke with had an answer/excuse for everything. She was full of BS. It was so bad with neighbors for witnesses that I am considering legal action. The last 2 days with different caregivers went well, but by that time I was home having to leave the hospital early because of what was going on at home. I was also being called in the hospital every 5 minutes from people in this company and also by neighbors telling me what was happening. My spouse and pets were definitely traumatized by the shenanigan's in my home. I went back to the company I used before, Love In Home Senior Care, they are wonderful and bill twice monthly, not in your face when you are half dead in a hospital like an aggressive used car salesman not respecting your health and crisis. My husband was filthy and very stinky when I got home, he thought I was dead, my house was FILTHY and my dogs didn't even have water. I had to have someone come and clean the day after I got home. My list is endless... I can honestly say, 2 of the supposed caregivers and the 2 women I had to deal with did not care about us at all. I could go on all day about all that went bad, however I thank 2 of the true caregivers that came through for us in the end.

Paid for them to come help with my uncle the guy that came out did not know how to cook except open…read morea can of soup, he had a very strong accent so my uncle could not understand him. They assured me if it didn't work out I could cancel so I did after 2 days was told I would get a refund still no refund and they won't call me back.

I have been a caregiver for over 20 years. I actually went through CNA school while I was still in…read morehigh school in the 90s, but at the time I wasn't sure about that career choice so I put it off for a few years. My mother opened an AFH in Spokane and we ended up taking care of my boyfriend's grandmother and ended up reuniting his father with his mother whom he had not seen or heard from in over forty years. It was one of the things that steered my final decision towards caregiving; making a difference and the unexpected soul-touching moments. I might just have caregiving in my blood as my mother was an LPN and my great-aunt an RN. I have worked as an independent contractor caregiver, in AFHs and through agencies and of all the places that I've worked throughout my time as first an NAC and then as a CNA I have to say my favorite has been/is "Home Care Assistance". It's evident from the start that they care about their employees as well as their clients and the managing staff in Liberty Lake are beyond amazing. They all need to be honored and recognized for their hard work; Tia and Amy and Jen and Brandie should all get an award for going above and beyond mere management duties. I wouldn't want to work for any other agency ever. I am really happy that they, and all the clients I've been assigned to so far, really seem to like me because I plan on staying on for as long as they'll have me. They've got themselves a happy, experienced, very loyal employee right here. If you're a caregiver and are good at your job and can show it and love people and are currently looking for work then I wouldn't hesitate to apply with this company. Sincerely, AEB, CNA at HCA (Current Employee)

I Would Not Recommend TheKey Home Care…read more My wife has Alzheimer's, I have cancer, and we genuinely need dependable help in our home. Unfortunately, our experience with TheKey caused us more worry instead of giving us peace of mind. We had serious concerns about the caregivers assigned to us. I had reason to believe that one caregiver stole from our home, while another behaved in a way that I considered emotionally unstable. When a company sends someone into the home of a vulnerable person, careful screening, supervision, and accountability are essential. Based on our experience, I do not believe TheKey met that responsibility. When I was hospitalized for three days, a manager from TheKey helped arrange around-the-clock care for my wife. I appreciate that she was not left alone, but the resulting charge was nearly $4,000. That money was taken from my checking account and created serious financial hardship for us. I served in the United States Navy for 32 years, and the VA referred us to this company. I had hoped the VA and TheKey would provide safe, trustworthy, and affordable assistance. Instead, we were left with concerns about caregiver conduct, inadequate screening, and an expense we could not afford. My wife and I remain in serious need of help, but after what happened, we will not use TheKey again. Based on our personal experience, I cannot recommend placing a vulnerable family member in their care.

I currently work here and I love it so far…read more UPDATE: 3/14/11 I used to love it here. Independent's core values and the idea behind what the company does is wonderful. But after working here, I say find someplace else. Work was wonderful until I opened an L&I claim for both my shoulders. I ended up tearing some tendons because the client I had, would cooperate with transfers if it wasn't done his way. I went from 34 hours a week + 12 hours every other weekend to (after first) 27 hours and now down to 7.5 hours + fill-ins whenever they pop up because I'm leaving at the end of the month. This workplace, I believe, is good for first time work, establishing a work history, and if you don't have any kids and possibly not in a committed relationship. If I had to work for them again... I might if I lived in Spokane...

Andy and all the staff are extremely helpful and flexible for time schedules, options to fit your…read moreneeds. They make sure the caregivers are loving, patient, tender and can be a friend to all they care for and serve. BLESS them all. S.A.

These people pretend to care.....BUT, they DON'T. They are interested in profit.....period. My…read more100% service connected disabled US veteran husband was, briefly, a client of theirs, which (as his wife and 24/7 caregiver I set up through the VA.) Right off the bat, their care coordinator blew me off and "dissed" me when I was being cordial and polite with her. I DEFINITELY would NOT recommend "Love In Home" for ANY reason. I proudly sign my name, Catherine Ann Humberg

Sunshine is a top notch campus that meets so many needs! They have behavioral health, skilled…read morenursing rehab, enhanced assisted, living, memory, care, and now they are opening an assisted living! It is ran by private ownership that has been in the family for over 75 years! Check it out, you won't regret it!

My mother has been here for over 2 years. Currently she is in the Memory Care unit. The Staff is…read moreamazing, even with a fairly high turn over rate. The care given has been great. The reason for 4 stars instead of 5 is the food. Mom does complain a lot about the food. Otherwise, great job all.