As a fellow small business owner, I typically refrain from leaving negative reviews, but the experience I've had with this company is beyond disappointing, and I feel compelled to share it to alert potential customers.
We invested over $10,000 in having 4 units installed with quartz countertops, expecting durability and quality craftsmanship. However, what we received falls far short of these expectations.
Firstly, the countertops stain remarkably easily, which is highly unusual for quartz countertops. This has been a source of frustration and inconvenience for us.
Secondly, despite our clear instructions and initial success with drilling a hole for a soap dispenser in the first unit, the company failed to follow through on the remaining three units. When I reached out to address this oversight, I was met with refusal. They claimed that because I didn't report the issue sooner, they wouldn't rectify it, which I find completely unreasonable. It's not my responsibility to supervise their work and ensure they fulfill the job as requested.
Overall, our experience with this company has been utterly unsatisfactory, and I urge prospective customers to proceed with caution. The lack of accountability and subpar workmanship simply do not justify the significant investment we made. read more