This company ripped me off. I had enrolled in a plan with these guys for a year, and when I asked…read morethem to cancel it after the year was over, they simply ignored me, continuing to draw money from my account (I had set up pre-authorized payments to be drawn monthly). I spoke directly with the boss to let him know I wanted out. He just ignored me and kept drawing money. Don't trust this company, they suck.

I called (416) 840-4040 last month to ask about mice. She quoted $500 for one time bait station…read moreinstallation, without refills of the bait. Other companies include 3 refills for that same price. She wanted me to transport the used bait stations back to her Scarborough office to pick up more poison. Why would I do that, drive around with a dirty mouse bait station? Talk about a lack of service!

Effectively dealt with both raccoon and squirrel infestations at different times in our home. Carlo…read moreprovides great service: he is fast, effective and honest. He humanely removed the pests, and then fixed all holes and damage the squirrels and raccoons left behind so they couldn't re-enter the house. I definitely recommend Carlo from Cain pest control.

Over the many years I have dealt with Carlo, he has succeeded (where previous company failed) in…read morecuring my problems with mice, ants, and bed bugs. He responds swiftly and assesses the situation intelligently. I have total respect for his expertise.

It was early March, the weather was getting warmer, I heard animals up on my roof trying to pry the…read morevents open, or maybe event trying to break a whole to get in. After a while, I stopped hearing these prying sounds thinking maybe the animals thought it was too hard and went away. Then I started to hear steps that were closer to my second floor ceiling. I have seen squirrels at my window and thought this was the most likely culprit for the running around in my attic. I just thought they were just stopping by. Except I started to hear them more often and daily. Then realised they've moved in. I consulted the Google machine what to do in this instance, and whether it can be done DIY style, it looked too complicated and I started to look for people to come solve the issues for me. This research also led me what to look for in a wildlife control operator and found Gates' Wildlife Control through HomeStars. One of my concerns when researching was that if the person you hire to take care of this issue for you is not insured, you are liable if they are injured working on your property. Gates' Wildlife is WSIB insured. Another was ensuring the safety of the animal, just because they've decided to take up residence in my attic, doesn't mean I want any harm to come of them. I called Gates' Wildlife on a Wednesday and I was scheduled for a visit by a technician for a free estimate the following Tuesday. The person on the other end of the phone tired to help me determine what my issue is. I tell them it's squirrels and they gave me a price estimate. She explains that they take calls from all of the GTA and surrounding areas, March/April tends to be busy season for the removal of wildlife from residences and I was already offered the earliest possible appointment in my area of Markham. My technician Brad, who also happens to be the owner, and his assistant came to my door on the Tuesday and spoke to me briefly about my issue, they then went onto the roof to investigate the problem. He came back to the door about 15 minutes later, showed me photos on his phone of how they got in and told me I have raccoons, not squirrels. I gave him the go ahead to start the work, and they came inside to get to the attic. They were respectful of my home and took their shoes off until they were heading up to the attic. They went up there to assess the situation and snapped photo evidence of a raccoon. They then went outside to secure all the roof vents and set a one-way door at the point of entry that would allow them to see if the door had been used. I had many questions and Brad was very knowledgeable responding to all my queries. It was evident that Brad was well-versed in the behaviours of these creatures and how to remove them from the property in the most humane way possible. They came back a few days later to find that the one-way door had been used and secured that vent as well. According to Brad, this raccoon has nestled the insulation like a bowl and ready to have babies in my attic, and thanks to Brad and Gates' Wildlife Control, no raccoon babies happened here. I am sure glad I called Gates' and not "the guy my neighbour used" (there really was such recommendation), Brad and his team were very professional from the first call to when he told me it's done.

I called Gates Wildlife Control after they were recommended to me by my physio therapist. I had…read morebeen looking for an honest and reliable company for wildlife removal for the raccoon that had made itself a home in my roof and immediately grabbed the phone and called when my physiotherapist spoke so highly of them. From the moment I called their number to the moment I had someone at my doorstep two days later, I received nothing but respect and professional ettiquette for them. The process was clearly laid out and explained to me from the very beginning and the right expectations were set in regards to service and cost. The service was timely and exceptionally done. But what surprised me most was the level of dedication this company puts into a single job. My family was lucky to deal with Justin. While I'm sure every person working with Gates is amazing, I have to say that my family's experience with Justin has been phenomenal. He deserves several pats on the back for his professionalism and his time. The raccoon in our roof was a stubborn one that took almost 3 weeks to leave, granted we did call for removal quite late and in the middle of winter. Justin stopped by our home in Brampton every few days between jobs to check up on how we were doing and if we could still hear the animal in the roof. I've never seen anyone do anything like that before. Justin came back a total of 5 or 6 times before the animal was gone and I honestly found it so hard to believe that service like this still exists today. This is an amazing company grounded in an excellent practice and is the one you should hire should you have any similar problems with wildlife. Please take my word for it. I'll never write another perfect review about another company again because the bar has been set so ridiculously high by Gates Wildlife. And no I was not paid to write this review. I'm just a ridiculously happy customer and believe that my experience should be shared. Hire this company, trust this company, and give your service personnel a pat on the back for the great work they're going to do. Justin, all the best and do stop by whenever you're in town. It was an absolute pleasure working with you. All the best, Naveed Khan & Family.

Very good service. Kind staff. Good value for the money. I requested this service for cockroaches,…read morethere were no problems after treatment.

Great customer service at a good cost. Very helpful and arrived on time. Highly recommended dealing…read morewith pests.

We have used Brilliex pest control several times over the years. We've used them for the ant…read moreproblem in the kitchen, the wasp nest removal from the garage, the raccoons with their babies in the shed, and most recently the squirrels in the attic! Yes, we actually had all those issues and Sam and the team resolved each one humanely with a great explanation And at a reasonable price. We certainly wouldn't hesitate to recommend them to friends and family who have pest control or wildlife removal needs. Thanks Sam appreciate all your help. I forgot about the bees!

From the owner: Brilliex Pest Control is your trusted partner for pest control and wildlife removal across the…read moreGreater Toronto Area. Our team provides humane and effective solutions for ants, bed bugs, cockroaches, flies, wasps, raccoons, squirrels, skunks, bats, birds, and more. We proudly serve Toronto, Etobicoke, Scarborough, North York, Vaughan, Richmond Hill, Markham, Mississauga, Brampton, Oakville, Burlington, Aurora, and Newmarket. With over 15 years of experience, our licensed experts deliver fast, reliable service and back every job with a satisfaction guarantee.

I contacted them to rid me of Bed Bugs. Initially they called me to set up an appointment for…read moretreatment. I told them that I wanted someone to come and assess, guide us in the preparation of the house. A technician came, assessed the house and guided us to prep properly, they won't start if not properly prepped, they leave. Arrived for first treatment, he said prep was fine and did the treatment, said can take a few weeks to take effect. Came for second treatment a month later, soon after the bed bugs were not gone so they came for a 3rd treatment. Still found bedbugs, the technician confirmed it. I called the office and was put in touch with the sales rep Chris, he made all kinds of excuses and eventually stated I need a heat treatment which they don't do. I tried afterwards to contact such person but would neither accept nor return calls. Months later I saw an add which stated they do chemical with heat treatments. I called and asked Eric why they didn't do that and why they didn't honour their warranty. They wanted to send a crew out to assess and at the same time quoted me $1,500 for a job that was not assessed. He later told me there would be a charge for the assessment, the web site states Free Estimates. Asked for what type of guarantee they can give since they didn't honour the last warranty. I got bounced back and forth to a person that didn't do residential, Keith. I called back, told them I was tired of their BS and will see them in court. There is much more to the story, but avoid them at all costs and spread the word to all of your friends. I later found out they charged me at least 40% more than other more reliable exterminators.

We have a bat and squirrel problem. We requested solution for repelling then excluding them. We…read morepaid Rentokil an inspection fee and have had no feedback at all in over a month despite phoning 3 times to request a report. On the last two calls (the latest a week ago) we were promised a call back which never came. The lack of service is appaling.